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Open Roads Forum  >  Fifth-Wheels

 > Redwood quality?

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kfdray

Montana

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Posted: 03/17/12 02:23pm Link  |  Print  |  Notify Moderator

We purchased a Redwood 36 RL in Kalispell, MT in October and pulled it back to central California. We left it at our little ranch plugged in to power but otherwise shut down. We don't freeze much there and the winters are mild. So we stayed in the rig all of 10 days and it has been stored in CA since. We just got back to California about 2 weeks ago and we have several leaking levelers, leaks under both sinks, and a roof leak in the front from the seam over the back edge of the master bed, and one of the gray water valves won't shut. There was some damaged trim on the LR slide and the "authorized dealer" was supposed to call us when the part came in. He hasn't. The same dealer was supposed to ship us the air mattres to make a bed of the living room couch and he didn't. Admittedly problems come up, but for a 2012 model that has been barely used (we lived in our ranchhouse in Montana all winter) and stored in a mild climate, this seems like an excessive number of problems for a particular model/line. We want to start traveling again this summer, if everything works out, but we don't want to spend the entire summer traveling from one authorized dealer to another. I realize most new RVs have minor problems, but has anyone else had so many problems with their Redwood fifth wheel? If so, how did you resolve them? Down here, the nearest "authorized dealer" is over an hour away (about the same as in Montana for us) but doesn't even advertise Redwoods on their web page. Any suggestions or shared experiences would be appreciated.

SooperDaddy

Southern California

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Posted: 03/17/12 03:01pm Link  |  Print  |  Notify Moderator

PAUL CRAVEN is the Regional Manager for the Western Region which includes California AND Montana for Redwood RV.

He can be reached at 219-558-0860 or pcraven@redwood-rv.com.

These guys are serious about customer service...so you should be taken care of. Tell them you heard this because you are a Member on RV.Net.


My posts shouldn't be taken for factual data, and are purely fictional, for entertainment purposes, should not be constituted as related to scientific, technical, engineering, legal, religious, spiritual, or practical advice. After all it's FREE! Amen.


Oasisbob

Portland Oregon 97266

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Posted: 03/17/12 03:02pm Link  |  Print  |  Notify Moderator

If they are still an authorized dealer or service center take it in. What else can you do? More bad craftsmanship from the RV industry.


Oasis Bob
Wonderful wife & 4 Really Fun kids
2008 KIA Sedona 3.8L 24 valve V-6
2001 Bantam Trail Lite B-19

HAPPY TRAILS

kfdray

Montana

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Posted: 03/17/12 03:17pm Link  |  Print  |  Notify Moderator

fordsooperdooty wrote:

PAUL CRAVEN is the Regional Manager for the Western Region which includes California AND Montana for Redwood RV.

He can be reached at 219-558-0860 or pcraven@redwood-rv.com.

These guys are serious about customer service...so you should be taken care of. Tell them you heard this because you are a Member on RV.Net.


that number is no longer in service...

Duck

Miami Lakes, Fl

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Posted: 03/17/12 04:35pm Link  |  Print  |  Notify Moderator

Do not own one but what I saw at the rv show it Tampa I am not impressed with the Redwood line.
Don


08-FORD F350 PSD
13 Bighorn 3055RL

buc1980

houston tx

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Posted: 03/17/12 04:42pm Link  |  Print  |  Notify Moderator

The executive from Carriage went to Redwood.A well know RV company (Carriage) went out of business to be replace with Redwood what kind of business is that?


2011 Ford F350 DRW,2005 Kountry Star 35ft,Breaksmart controller(not install I use Ford controler ),Equa-Flex.6 points LIPPERD Level-up.


Dave & Ginny

peoria, IL

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Posted: 03/17/12 08:05pm Link  |  Print  |  Notify Moderator

kfdray wrote:

We purchased a Redwood 36 RL in Kalispell, MT in October and pulled it back to central California. We left it at our little ranch plugged in to power but otherwise shut down. We don't freeze much there and the winters are mild. So we stayed in the rig all of 10 days and it has been stored in CA since. We just got back to California about 2 weeks ago and we have several leaking levelers, leaks under both sinks, and a roof leak in the front from the seam over the back edge of the master bed, and one of the gray water valves won't shut. There was some damaged trim on the LR slide and the "authorized dealer" was supposed to call us when the part came in. He hasn't. The same dealer was supposed to ship us the air mattres to make a bed of the living room couch and he didn't. Admittedly problems come up, but for a 2012 model that has been barely used (we lived in our ranchhouse in Montana all winter) and stored in a mild climate, this seems like an excessive number of problems for a particular model/line. We want to start traveling again this summer, if everything works out, but we don't want to spend the entire summer traveling from one authorized dealer to another. I realize most new RVs have minor problems, but has anyone else had so many problems with their Redwood fifth wheel? If so, how did you resolve them? Down here, the nearest "authorized dealer" is over an hour away (about the same as in Montana for us) but doesn't even advertise Redwoods on their web page. Any suggestions or shared experiences would be appreciated.


I'm not sure things smell right here. With only 5 posts and 4 of those questioning the quality of the Redwood and then the 5th saying you indeed bought one and it's falling apart. Why would someone buy something that they had questioned so much? mmmmmmmm don't think so


Beauty and the Beast
2012 F350 4x4 Tuned,Kelderman air ride
2012 Redwood 36RL slid-in-slide


huntram

Fulltiming in the RV

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Posted: 03/17/12 09:10pm Link  |  Print  |  Notify Moderator

Just for the heck of it I called "Paul's" number and the OP is correct that no longer in service.

Just sayin'

Brian


Our traveling blog:Brian and Patty's Awesome Adventure
2004.5 Dodge Ram 2500 Quad Cab 4-door CTD, , 2011 Carriage Cameo 32FWS 5th wheel.


kfdray

Montana

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Posted: 03/17/12 09:16pm Link  |  Print  |  Notify Moderator

Dave & Ginny wrote:




I'm not sure things smell right here. With only 5 posts and 4 of those questioning the quality of the Redwood and then the 5th saying you indeed bought one and it's falling apart. Why would someone buy something that they had questioned so much? mmmmmmmm don't think so


Sorry to sound so cranky, but the leak just started today. With all the other odd problems, this is indeed annoying. I can't speak to the opinions of others, I just asked if other people were having the same problems.

I first posted on this site last fall when we were considering this rig. We bought a little ranch in Montana and have been tied up up there until we hauled the rig to California in October and stored it so basically until 3 weeks ago, we had spent less than 2 weeks in the rig. We have been back in California for 3 weeks working on our place there and need this place to stay in, and I start to discover problems.

I realize many new rigs have minor problems, and my problems with the dealer are not the fault of the manufacturer. In fact the only problems I had with the rig when we bought it were a damaged piece of trim on the living room slideout and the E tires on such a large rig. Indeed I am definitely going to upgrade the tires when I finish up in CA. I see some people have the same problem with the tires AND the Lippert undercarriage, but I can't speak to that. I also realize that the Redwood is pretty comfortable, and some people just have problems with Thor products. Still, we have only lived in this "Residential trailer" a total of 5 weeks in the last 6 months, and this seems an excess of problems. The rig pulled nicely back from Montana and has been comfortable the little we have used it, but the quality control could use some work.

In Redwood's defense, I fired off a cranky note to Redwood, too, and received an almost immediate reply from their rep. who promised to get me scheduled in for service Monday.

So there you have it...

KR2011

USA

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Posted: 03/17/12 11:32pm Link  |  Print  |  Notify Moderator

kfdray wrote:

We purchased a Redwood 36 RL in Kalispell, MT in October and pulled it back to central California. We left it at our little ranch plugged in to power but otherwise shut down. We don't freeze much there and the winters are mild. So we stayed in the rig all of 10 days and it has been stored in CA since. We just got back to California about 2 weeks ago and we have several leaking levelers, leaks under both sinks, and a roof leak in the front from the seam over the back edge of the master bed, and one of the gray water valves won't shut. There was some damaged trim on the LR slide and the "authorized dealer" was supposed to call us when the part came in. He hasn't. The same dealer was supposed to ship us the air mattres to make a bed of the living room couch and he didn't. Admittedly problems come up, but for a 2012 model that has been barely used (we lived in our ranchhouse in Montana all winter) and stored in a mild climate, this seems like an excessive number of problems for a particular model/line. We want to start traveling again this summer, if everything works out, but we don't want to spend the entire summer traveling from one authorized dealer to another. I realize most new RVs have minor problems, but has anyone else had so many problems with their Redwood fifth wheel? If so, how did you resolve them? Down here, the nearest "authorized dealer" is over an hour away (about the same as in Montana for us) but doesn't even advertise Redwoods on their web page. Any suggestions or shared experiences would be appreciated.
I am curious did you winterise your redwood, you said it rarely freezes but that meens it can and does freeze that could very well be part of your lakes under the sinks, have you checked to see if the waterlines are tight at the faucets, it is not uncommon for them to become lose and need to be tightened after the first few uses? As to the roof leak you did not give much info on this is it leaking only when the slide is out or is it in the main room of the bed room? The damaged trim is an issue for your dealer as you have said. Other than this forum you you must have had other sources of information to help you decide on the redwood and it must have been good info , no one purchases a 80000.00 plus RV on bad reviews.
On another note not related to the quote above I my self have a redwood on order and do not appreciate all the negitive responses from people who have a beef with a company they no nothing about.


[b]2011 F350 DRW 4 corner air ride 2006 Montana 3650RK 2012 Redwood 36FL on order

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