Collin
Victoria BC
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Joined: 03/22/2003
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Well, not in so many words, but that is the bottom line.
Fact: I phoned my local dealer 3 times in January when a check engine light came on. Each time they were too busy to fit me in, and as I use my truck for work, since there were no drive-ability issues I was told not to worry about it, but bring it in when I can. So fast forward to the beginning of May, the truck loses power, but comes back if I turn the key off then back on. I make an appointment at the dealer, and upon arrival I am told I am 5 DAYS out of warranty. To make a long story short, it was a high pressure fuel pump failure, cab off repair, that took a month to fix between waiting for Ford Canada special warranty approval (denied due to lack of producing oil change receipts)
Repair cost came in at $3000.00 with tax
Truck rental cost for the month another $1000.00.
My truck is a 2008 F450 6.4L diesel with 104,000 km which equates to just over 60,000 miles. My company has previously owned 2 fully loaded F350's. Ford Canada does not care......
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MadMav
Colorado Springs, CO
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Joined: 03/12/2007
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Sorry to hear that, but I would have parked that thing on their lot with one mile to go on the warranty and had them fix it right then.
Mav
"A fifth wheel trailer is a bi-level towable mobile home."
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Collin
Victoria BC
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Joined: 03/22/2003
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I was under on mileage, but 5 days over on time. I had bought the vehicle in October 2007 with 3600 miles on it. Thought I had warranty, but the previous owner had serviced it in May 2007, which I was unaware of. That was when the warranty clock started ticking......
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Perrysburg Dodgeboy
Perrysburg, Ohio USA
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Joined: 12/06/2003
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This seems to be Ford's business plan for warranty issues the past three years. Have to say it seems to be sending their customers to other manufacturers. Not a good way to run a car company IMO.
Don
Perrysburg Dodgeboy
2004 Dodge Ram 2500 Quad Cab SLT Cummins HO
2005 Keystone Cougar 304 BHS
Chrysler the only one to pay back 100% of their loans from the Government. *The Old Car Company" still owes 1.6 billion. Is that better Chuckles 
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Collin
Victoria BC
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Joined: 03/22/2003
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I find it amazing that they wouldn't throw me a bone. With my business, I bend over backwards to satisfy a customer. With the amount Ford spends on advertising, it would have been a drop in the bucket to even help to the tune of a couple of grand towards the repair cost. Prior to getting the rental truck, I had an AWD Ford Fusion for a week. I actually thought it might be a great estimating vehicle, but there is no way I can purchase another Ford after this. I simply can't get over 5 days.....
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4x4ord
Canada
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Joined: 12/23/2010
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I have never had a car manufacturer reject waranty on any of my vehicles. GM put a new 6.5 turbo diesel in my truck with 2 weeks left on warranty.
2011 F350 SRW short box 4x4 CC 6.7 PS King Ranch
B&W TurnoverBall and Companion
2003 Citation Supreme 34 RLTS
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Collin
Victoria BC
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Joined: 03/22/2003
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Well, since you drive a Ford now I would make sure you find out the exact day your warranty expires......I would hate to see anyone else go through what I did.
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Leeski Clan
Calgary
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Joined: 01/17/2007
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OK, so let me get this straight;
1. Your check engine light comes on 3 X in January and your dealer tells you to keep driving it.
2. So you drive it daily for 2 + months without bringing it in and then it dies
3. Your dealer doesn't go to bat for you with Ford Canada despite being only 5 days out of warrantee.
A. Your Ford dealer sucks
B. You shouldn't have driven it for so long knowing that the truck had a issue that needed to be addressed.
C. Your Ford dealership sucks
Did the Check Engine Light come on in February & March?
EDIT: Also, you shouldn't bring in your truck for service 5 days out of warrantee and expect Ford to throw you a bone. I brought mine in just before my warrantee expired for a top to bottom checkup.
* This post was
edited 06/15/12 12:04am by Leeski Clan *
2008 F450 Lariate
2008 Gulfstream EnduraMax Wide Open 40
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Collin
Victoria BC
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Joined: 03/22/2003
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You nailed it.
Idiot light never went off, NO drive-ability issues, but I should have insisted they look at it......Problem was they never had time, and I can't afford to be without my truck as it is my work vehicle.
It was only when it actually lost power I took it in, and that was on a Tuesday. If I had only brought it in the previous Thursday, but it was still driving fine.....
On your edit as well, I thought I had warranty til October. My mistake. A very costly one.
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The Mad Norsky
Yankton, South Dakota
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Joined: 04/14/2003
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Amazing.
Trucks under warranty -dealer has no time to get it in to check it out.
Trucks without warranty -dealer gets it right in to take a look.
I'd do some serious complaining here, and letter writing to Ford. Dealer was made aware of potential problems long before warranty expired, and appeared to make at the least a verbal commitment to you to service vehicle when space available.
Warranty is sort of a contract, and you tried to fulfill your part by attempting to get it serviced during the warranty period. Dealer dropped the ball on this one.
The Mad Norsky, Doll, Logan, Korey & Rocky
2011 Ford F350 Power Stroke dually
RV'ing since 1991
We never know where we're going till we get there!
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