On approximately 117,157 models of Samsung microwaves manufactured between May 2000 and September 2003, there is a defective membrane panel. An electrical short can occur, causing the oven to activate without pressing any key pads. This could result in excessive heat, smoke or possibly a fire.
Samsung will notify its customers and repair the panel. In the meantime, consumers should unplug their microwave, if possible. If the consumer is unable to unplug the microwave, they should leave the microwave oven door ajar until the membrane panel is replaced. Consumers should never use the microwave oven for storage or leave any towels, paper, cloth or other products in the microwave after use. Owners may contact Samsung at 800-932-3837 or the National Highway Traffic Safety AdministrationÕs Auto Safety Hotline at 888-327-4236. To search NHTSAÕs database of recalls, visit www.nhtsa.dot.gov.
WASHINGTON (AP) - Samsung Electronics Co. is recalling 183,897 defective microwave ovens that were installed in recreational vehicles, the National Highway Traffic Safety Administration said Wednesday.
The microwaves have faulty wiring which can cause them to start without pressing the key pad. The company is asking customers not to store items in the microwaves and to unplug them if possible.
The affected microwaves were sold between January 1999 and September 2003. Samsung will rewire the ovens for free through recreational vehicle dealers.
* This post was
edited 06/05/04 07:13pm by an administrator/moderator *
Kidd , do you have anymore info on the microwave recall?
I have one of the ovens you speak of.
Several months ago i just so happened to go out to the
camper to check on everything, low and behold the mircowave was running. It's a complete wonder that it didn't catch on fire, it was so hot. It had been atleast 10 days since i had been in the camper, so i have know idea how long it had been running. Thanks for anymore info you might have on the recall. Daniel
Apparently this came out at the beginning of October. I never saw it. When I went searching the net for more info I found a string of posts. At the top of the page click on Search and type Samsung Microwave Recall. All of the information was right here the whole time..go figure. I love this place!
I went to the NHTSA site and here is the page to start the search on Equipment NHTSA Search
I continued the search selecting the Samsung Microwave, and randomly selecting a model. This is the result:
Make : SAMSUNG MICROWAVE Model : MR5493G01 Build Dates : MAY 01, 2000 -
NHTSA CAMPAIGN ID Number : 03E044000 Recall Date : SEP 22, 2003
Component: EQUIPMENT
Potential Number Of Units Affected : 183897
Summary:
SAMSUNG MICROWAVE OVENS INSTALLED IN RECREATIONAL VEHICLES FOR MICROWAVE COOKING, MODELS MR5491G, MR5491G01, MR5492W, MR5494W01, MR5493G, MR5493G01, MR5494W, MR7491G, MR7491G01, MR7492W, MR7492W01, MR7493G, MR7493G01, MR6698WB, MR6699GB, AND MR6699SB, SOLD BY SAMSUNG FOR THE PERIOD JANUARY 1, 1999, THROUGH SEPTEMBER 12, 2003. THESE UNITS WERE PRODUCED WITH A DEFECTIVE MEMBRANE PANEL. THESE MICROWAVE OVENS HAVE THE ONE TOUCH INSTANT COOK FUNCTION SUCH AS POPCORN, POTATO, ETC.
Consequence:
AN ELECTRICAL SHORT CAN OCCUR CAUSING THE OVEN TO ACTIVATE WITHOUT PRESSING ANY KEY PADS. THIS COULD RESULT IN EXCESSIVE HEAT, SMOKE, OR POSSIBLY A FIRE.
Remedy:
SAMSUNG WILL NOTIFY ITS CUSTOMERS AND REPAIR THE PANEL FREE OF CHARGE. IN THE MEANTIME, COMSUMERS SHOULD UNPLUG THEIR MICROWAVE, IF POSSIBLE. IF THE CONSUMER IS UNABLE TO UNPLUG THE MICROWAVE, THEY SHOULD LEAVE THE DOOR AJAR UNTIL THE MEMBRANE PANEL IS REPLACED. CONSUMERS SHOULD NEVER USE THE MICROWAVE OVEN FOR STORAGE OR LEAVE ANY TOWELS, PAPER, CLOTH OR OTHER PRODUCTS IN THE MICROWAVE AFTER USE. OWNER NOTIFICATION IS EXPECTED TO BEGIN DURING OCTOBER 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SAMSUNG SERVICE DIVISION HEADQUARTERS AT 800-932-3837.
Notes:
ALSO, CUSTOMERS CAN CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION’S AUTO SAFETY HOTLINE AT 1-888-DASH-2-DOT (1-888-327-4236).
Note: new models added in recall (posted 06/05/04)
Edit - Additional Units Recalled (thanks to Dee Reed for this):
On approximately 117,157 models of Samsung microwaves manufactured between May 2000 and September 2003, there is a defective membrane panel. An electrical short can occur, causing the oven to activate without pressing any key pads. This could result in excessive heat, smoke or possibly a fire.
Samsung will notify its customers and repair the panel. In the meantime, consumers should unplug their microwave, if possible. If the consumer is unable to unplug the microwave, they should leave the microwave oven door ajar until the membrane panel is replaced. Consumers should never use the microwave oven for storage or leave any towels, paper, cloth or other products in the microwave after use. Owners may contact Samsung at 800-932-3837 or the National Highway Traffic Safety AdministrationÕs Auto Safety Hotline at 888-327-4236. To search NHTSAÕs database of recalls, visit www.nhtsa.dot.gov.
* This post was
edited 06/05/04 06:47pm by an administrator/moderator *
Mel & Mary Ann; Mo'Be (More Behave...) and Bella
"If you have an RV, you don't need another hobby." Comment from a friend...
I suppose if you filled out and returned the owner registration card(s) that came with the RV you'll be getting an individual notification from Samsung through the mail. The recall is less than a month old...I'm looking for a notification any day now. Meanwhile I'll compare my model number to those listed in an earlier post.
I called Samsung at 1-800-932-3837 to make sure that they had my warranty registration info. Sure nuff, the dealer hadn't sent in my appliance paperwork yet and they took my model and serial number info and said they would send me a recall letter to take to the dealer. Recommend you call Samsung too, have your model and serial number available. Meanwhile, leave unplugged when not in use until you get the touch panel replaced.
My microwave is in the group to be recalled, and I have unplugged it until the repair has been made. It occurred to me that some folks may not realize that many units can be unplugged, for safety, by looking in the adjacent cabinet on either side to find and unplug the 120VAC power cord. Looking for the plug, I actually removed the screws securing my unit and lifted it out of the cabinetry before I saw the power cord disappearing into the adjacent cabinet. My oven was built with an integral mounting/securing frame that allows relatively easy removal of the entire oven. Some other models may not be as easily removed as mine was. I may look into simply taking the oven only directly to an authorized Samsung repair shop for the necessary work. My guess is that most RV dealers will have to remove each oven and send it out for the repair. If I can, I'll try to avoid having to give up the entire RV for a week or more (although I'm not so sure we could manage to go anywhere without our microwave).
Rob and Heather
2001 37' Four Winds Infinity (w/double slides)
Demco 360-SB Kar Kaddy
Phoebe, our black lab pup
When I called Samsung this morning to check if my dealer had sent in the warranty card when I purchased the coach (he hadn't), I asked the CSR if I could pull the oven out of its enclosure and simply take IT rather than the whole coach to the service center. She indicated that that would be quite acceptable since I would probably not be sent to an RV dealer for repairs and that parking might be an issue. She will call me in a few days to tell me exactly where to take the oven for service.
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