I absolutely hate Les Schwab....because they have great service and are always trying to help me out for free.
Like when I had a flat tire on my tractor. Simply needed to be reseated on the rim. They wouldn't charge me. Or when I had a flat wheelbarrow tire and they fixed it for free.
I want to pay them and not take advantage of their service. When they refuse to write up a bill, I will tip the tech or throw a $20 in whatever charity box they are collecting funds for.
Yeah, I know. I could go to a different tire shop. The nearest one that is not Les Schwab is over 30 miles away, and I have to drive by two Les Schwab's to get there.
I would also be interested in doing this to our 02 Lance 1030....
Okay, so I am a bit late replying to this thread. Sorry...
Regarding hooking up speakers in a Lance 1030... My '03 Lance 1030 came 'stereo ready' but without an actual stereo. That means the wires & speakers were all installed. When I added a head unit, I noticed some of the speakers sounded funny. Sure enough, the polarity was reversed on several of the speakers. This included the wiring going to the outside speaker jacks.
Hey DJ! Sorry to hear you are headed for the body & fender shop. Just remember, the JD is for medicinal purposes, and the red cups are for discretion. ;)
Feel free to drop us a line when you are in the PDX area. Take Care!
-Eric & Lisa
My feelings exactly. If I ever had a service manager tell me that, then it would be the last he EVER saw of me or any of my extended family.....
Here is thing... My uncle's dealership could not stay in business simply doing warranty & service work for on vehicles purchased from other dealerships. They HAD to sell new vehicles in order to stay in business.
You can be unhappy and tell all your friends, but what choice does the dealer have? Option 1: Do the warranty work and slowly bleed to death financially. Option 2: Risk losing the future business of you & your friends who have already established themselves as bottom line buyers and not value based buyers.
Choose any two out of the three. No one will fault you for your choice, only for naively expecting to also get the third as well.
My uncle used to be a Service Director for a car dealership that was was well known for their service quality. This was an old dealership and not one of the places on 'auto row' a few miles away.
My uncle refused any warranty work for vehicles purchased from the local auto row dealerships. He explained if you wanted a longstanding service relationship with the dealership, then you should have considered that when you made your purchase.
Lots of people were unhappy. However, they were NOT his customers! They had never spent a dime with his dealership, so he had no real care if they took their business elsewhere. They would prattle on about being a 'potential customer' and he would remind them when they had the opportunity to be an 'actual customer' they went to someone else.
Of course, he never applied this policy to someone traveling from out-of-town with an at-need situation. Just local people who bought elsewhere and then came to him for the quality service under warranty.
Yes, it is a financial thing. The manufacturer pays a pittance for warranty repairs, expecting the dealership to shoulder some of the expense out of the profit from the original sale.