Okay got a call from King controls tech...he told me that he believes I have an older controller that does not receive signals from the new receivers from Dish..so I have a new control box coming. I will let you all know the outcome..when I get it hooked up.
That is exactly the source I was using to try to set up the dome and the vip211k......it still does not view all the sats. There is a difference..when it says RUN:l LOCKED S XX, DISH 110/119... On page 12..I have one more screen...it will say Now on 119 or 110 depending on what sat was last manually selected.
I have been working on this problem for a month and I am at whits end. I have been on the phone talking to King Controls Technical staff/ Dish Technical staff many times each trying to get this problem resolved. Still not able to resolve it.
I have a Kingdome 9760 that has had the software upgraded ver 5.23j. I have clear sky around me. When turning on the Sat I can manually select 119 110 and get good signals. I have a VIP211K Dish receiver that I just bought after learning that the receiver I had from home 322 was not a good receiver to use with the Kingdome. I have cleared my receiver by running the check switch and clearing it. Then hooking up the cable. The problem I am having is that it is not switching from the 110 and 119 sats when checking switch. I have the King controls set on sat 110/119 and it still will not load both sats and it stays locked on one Sat...either the 110 or the 119 which ever one I had manually switched it to before. I followed Kingdomes procedure in there updated manual and trouble shooting for the 9760..still the dome locks on to only one sat and does not switch back and forth. I have changed out my cables between King controls tuner and the receiver. I manually switched between the 110 and the 119 and had them listed on the receiver with a SW21....but still it would not switch from one sat to the next.
Kingdome tech says that it is Dish's issue because the receiver is not sending a signal to switch to the other sat. Dish says that it is King Control's issue because the receiver only sees one sat and will not send a signal because of this. On one occasion I was told by Kingdome that I need to keep doing a run check switch and that it could take up to 20 times of doing this before it works.....I have done this over twenty times now...I am so tired of this..
I was told by a RV parts dealer who sold Kingdome that I had to use a tech's tool and follow a procedure to get the Kingdome and the Dish receiver to talk back and forth, Kingdome Tech says that I dont have to. I just wish I could get a step by step procedure that actually works.