Still no movement by Good (used very loosely) Sam to cancel my policies and refund my money. I just can't believe they feel this is good for their business. This company is not reputable at all. Pay me my money. I see that Marcus stopped answering complaints, so I don't really expect that to happen. I think I'll send in the complain to Trailer Life and see if they are stupid enough to publish the complaint! Hey who knows, maybe they will get me a resolution????? Because this sure isn't getting me one. Maybe I should call (706)591-**** and ask for my money back? I wonder if that will work? This is the finance guy who lied to me. If you want the entire number - just PM me.
So here I am still waiting for a resolution on this cancellation and refund issue. I have got nothing but lies from these people and am absolutely sick of it. Here is the latest of lies:
1. I finally received a call from a Good Sam/Camping World Finance manager in Rome, GA. He told me the total amount would be refunded, but not to me, but to the lien holder - I'm ok with that.
2. Two weeks and nothing has been credited to my account.
3. I call the Finance manager back and he, at first denies calling me, but finally admits to it, yea really. Then he said 7-10 days. It was already past that and he insisted he processed the refund.
4. I file a complaint with the BBB.
5. God Sams responds with an outright lie. They state that they sent me a check for $700+ and that I returned the check.
6. The response also states that I was denied the claim because of the significant labor costs being claimed.
7. There were no labor costs - I wanted a new tire!
8. When I reject their response and suggest they may have responded to the wrong complaint - they state they sent me a check twice and I returned it both times. Absolute BS.
9. I am warning everyone and everywhere about this company of thieves and liars.
This BS has to stop. Pay me my **** money and I will go away. Until then I will be on every RV website telling this story. Especially to the new buyers looking for suggestions. I will not stop until my money is refunded for both the policy cancellations.
I want my money. Pay me. I will add a comment every **** day until you pay me and I see proof in my account you actually did not lie once again to me. Also, I still have the finance manager personal cell phone number and will begin calling every day until I'm paid.
So still waiting for some assistance. This was supposedly escalated to the supervisor seven days ago and I have had absolutely no call, contact email or status update on this issue. This is exactly why people have so many issues with Camping World and Good Sam. I want my **** money back. You owe me $1698.00 - pay me my money man!
Check where you bought the first tire. They should get you another tire at no cost if it blew out after only three weeks.
Either the tire was defective or you have a weight or alignment problem. Get that checked out before you ruin another tire.
As for the warranties: use them to start your next campfire. Thats about all they're worth.
The first tire was the original less than one year old and less then 1000 miles. The second was the original spare three weeks after install. As for the weight, the only thing added to that side of the trailer was dishes and pots and pans. Nothing more to add to that side.
Russ, your rant is understandable. What isn't is your description of your "issue", at least to this reader.
I did call them before I did anything or spent money, the person at Safe-Guard gave me the wrong procedures. Also, the best tire that NTB had on their website at the time was a Tow Max @$92.00.
OK I will be the first to admit that I made a horrendous mistake by purchasing both of these insurance plans from my Camping World dealer. Before I start, you might want to give a read to my original post about my problems with the purchase of the trailer - Camping World of Oxford, Anniston, AL: Complaint.
So I paid the $895 for T&W insurance and another $895 for the GAP insurance. I recently had a blow-out on the freeway and upon my return home I called the Safe-Guard Warranty Corp. to file a claim. The woman on the phone gave me three steps to follow: 1. Take pictures of the blown tire; 2. submit all receipts for the replacement costs; 3. submit a copy of the Safe-Guard contract. When I did all three and called back to see if I could submit via email, I got an entirely different answer. I was told at that time, that none of those things applied and because I did not contact Safe-Guard at the time of the blowout, my claim was summarily denied.
I went from zero to pissed off in a real hurry. I called back to cancel my policy, an entirely different person answered and said she would approve the claim. Unbelievable. All this aggravation for $92.
Three weeks later, same wheel, different tire, blows again in the same manner. Learning from my first experience, I followed all the rules. Called to notify of the blow-out, took tire to the facility they approved and waited.....The facility called Safe-Guard to tell them the tire was completely blown out and that it appeared to be total radial separation. Safe-Guard denied the claim because it did not fit their definition of a justifiable reason.
I am so done with anything Camping World. I have submitted, both online and by letter cancellation requests for both the Tire and Wheel policy as well as the GAP policy. Based on the aggravation I am going through for $92 - can you imagine what it would be like for $10-30k for the GAP????? I do not want to find out.
So, here is what I now have to wait for. Initially, the website states that a representative will contact me soon about the cancellation. Yea, right. Then the process will take 5-6 weeks, be returned to the original dealer, who must pay me the owed amount. I really do not have any faith in this process. I can't believe I am going to be out almost $1700.00 over this.
Lets add one more thing....if you read the first complaint I submitted, then you noticed my paperwork had to be completed about six times because he kept getting the VIN wrong. Looking at my Safe-Guard contracts....he submitted the wrong VIN to them for both coverages. I'm pretty sure that will cause additional problems as well.
It would be nice to get Marcus' input on this issue, but after the interview he recently did, I just don't see him caring about continued or return business. I am willing though to take this as far as I can to get my money back and to hit every RV Forum with this complaint until I do.
Do NOT under any circumstances by GAP or Tire and Wheel insurance from Safe-Guard - who is owned by Camping World/Good Sam. Here is one more tidbit for whoever actually reads this.
My wife and I have already decided to go full-time and are looking to purchase a motorhome very soon. Guess where we won't be going!
I want to express my thanks to Glenn - Rapid Response Coordinator and those he works with. Within 1 1/2 hours of posting my complaint I received a call from the CW Manager. He said he was contacted by Good Sams and he apologized for everything after he read my complaint and would be taking care of the issues. He did in-fact state he would take the power cord from another camper and replace mine. That was real fast work. No matter how many times I called the service department I never got that kind of service. Thank you. I am impressed.
I want to warn everyone of my experience with this camping world. I have been absolutely frustrated with this Camping world from the day we picked up our camper. We picked out a 2016 Windjammer 3025W with the Diamond package. The next week when we arrived to pick up the camper, we waited for over an hour to begin our walk-thru. It wasn't until the exterior walk-thru was complete when we entered the camper only to find out they prepped the wrong camper. The salesman actually wrote down the wrong stock number. So, now we have to wait for several more hours while they install a TV and prep the correct camper. But let me go back to the guy doing the walk thru on the wrong camper, he actually broke the power plug door on the camper during the walk-thru and just said "ah that doesn't matter"! So now while they are rushing a prep on the correct camper, we sit down with Greg in Finance to do the paperwork. He screwed up the paperwork 5 times! Yes, we actually had to sign multiple documents 5 separate times. Not only did he continue to get the stock number incorrect, he misdated the apps repeatedly. It took two hours just to do paperwork! While we were watching them prep the correct camper, I saw one of the service techs pull the power cord and drop it on the ground. I did not know then, but when he did this he broke the O-ring on the cord that screws onto the camper. We arrived at camping world at 9:30 AM and did not pull out of camping world until 5:30 PM - unbelievable. So, we go camping and make our list of items that need repair. I took the camper in a month ago. The authorization for the warranty work hasn’t even been done yet. The service tech – also named Greg, did not even document the broken power cord O-ring – he tagged it with Tape, but failed to document, therefore not replaced. When I spoke with him today, he stated that he would have to send an authorization request in for replacement. I asked that he just exchange it with another camper on the lot and then request that to be replaced. He stated no. I spent a great deal of money at this camping world and I feel that I have been crapped on. This is the most inept business I have ever dealt with. If I could have found that specific camper locally I would have bought locally, but this camping world was the only one that had it in stock and it was three hours away. After I pick up my unfinished camper tomorrow, I will never, ever return to this camping world. I will do my very best to discourage anyone else from doing business with this camping world. I am also filing this complaint with Forest River in hopes of them doing something about the lack of customer service provided by this Camping World. This place and its people absolutely suck.