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 > Your search for posts made by 'TyroneandGladys' found 296 matches.

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RE: Roadside Assistance Fiasco

ALL the ERS services including your insurance company tow service are ALL the same, some calls go as smooth as silk others may not. These ERS companies have no control WHEN the towing company can get to you. It still amazes me that when an RV breaks down they want a tow truck INSTANTLY. Trust me being an RV'er doesn't make me or anyone else the only one broke down on the road that day and needing that same tow service. You will get service in the order the tow company got the call and who they can get to first. GS, Coachnet, AAA, State Farm have NO control over that. The don't own their tow companies they contract them out for full USA coverage. In the op's instance it doesn't even sound like it was an emergency but a 'planned' maintenance tow. ""...On 3/28 I contacted road side service to set up a tow between 8 and 9 on 3/30..." Not even sure if that is covered under "E"RS. But if there were 'emergency' calls made to the tow service for the same time the emergency will take precedence over a planned tow. Gee whiz if they screw up this bad with 2 days of notice how do you think that it would be better if it was as you call it a emergency call? The tow company did give me immediate service once RA did call them. They were given the wrong vehicle to tow and the wrong location to take it to by RA. As I stated I have had good service from RA in the past but wanted Good Sam to know of the problems that I had this time. And this forum was the only way that I could find to contact them.
TyroneandGladys 03/30/15 05:59pm Good Sam Roadside Assistance
RE: Roadside Assistance Fiasco

TyroneandGladys, Thank you for your post. If you could send a Private Message with your name and contact number, I will be sure to have someone contact you directly in review of your Good Sam Roadside Assistance issue. Thank you for your membership, Nate K. Marcus' Rapid Response Team PM sent 4:53 PM Arizona Time
TyroneandGladys 03/30/15 05:54pm Good Sam Roadside Assistance
RE: Roadside Assistance Fiasco

On 3/28 I contacted road side service to set up a tow between 8 and 9 on 3/30 gave them all the info including a phone number that the text message could be sent to with the service provider info 10/30 voice mail 8 am to call back because they did not have all the info. Called back was told they would need to check the notes. After 10 minutes on hold hung up and called back got a different rep who stated that the other rep was on the phone contacting a service provider and it was now scheduled for 10:45 At 9:50 called the service provider who claimed they had no such call set up At 10:00 called roadside service again and they called the service provider and set up a tow At 10:05 Called service provider to confirm and they confirmed the appointment. At 10:19 Called road side service asked for a supervisor to let them know of the problems and was told A. That if a text had been sent out it was impossible not to have contacted the service provider B. Due to high call volume that the road side assistance operators do not have the time to take all the information when somebody calls in. Yes that is correct I repeated it back to the supervisor twice and he confirmed that was correct Then contacted Good Sam to report this and told the operator that I would like to report a problem with road side services and I needed to talk to someone other than road side services she agreed and then transferred me to road side services At 12:05 tow showed up and had the wrong address of where to take the vehicle and the wrong vehicle to tow. Just thought someone would like to know what is going on or not going on at Good Sam Road Side Assistance Moral of story always call back over and over and over and over and over and repeat this process. shows Call Service provider and confirm that they are indeed coming out and confirm with them the address of where they need to come to. When provider does show up and confirm EVERYTHING with the service provider and then reconfirm with service provider. Note have used Good Sam RA in the past with very good service and results just not this time. I would suggest you call GS and ask to speak directly with Mr. Marcus, the president of GS. He always been response and resolved the issue and then gave a $25 fuel credit card for my problems. In my post I stated that I called Good Sam and asked to talk to someone about this other than RA and they still transferred me to RA. I did call back and got put on intergalactic hold. My question to you would be how many times would you try to talk to them before saying they do not care?
TyroneandGladys 03/30/15 05:48pm Good Sam Roadside Assistance
Roadside Assistance Fiasco

On 3/28 I contacted road side service to set up a tow between 8 and 9 on 3/30 gave them all the info including a phone number that the text message could be sent to with the service provider info 10/30 voice mail 8 am to call back because they did not have all the info. Called back was told they would need to check the notes. After 10 minutes on hold hung up and called back got a different rep who stated that the other rep was on the phone contacting a service provider and it was now scheduled for 10:45 At 9:50 called the service provider who claimed they had no such call set up At 10:00 called roadside service again and they called the service provider and set up a tow At 10:05 Called service provider to confirm and they confirmed the appointment. At 10:19 Called road side service asked for a supervisor to let them know of the problems and was told A. That if a text had been sent out it was impossible not to have contacted the service provider B. Due to high call volume that the road side assistance operators do not have the time to take all the information when somebody calls in. Yes that is correct I repeated it back to the supervisor twice and he confirmed that was correct Then contacted Good Sam to report this and told the operator that I would like to report a problem with road side services and I needed to talk to someone other than road side services she agreed and then transferred me to road side services At 12:05 tow showed up and had the wrong address of where to take the vehicle and the wrong vehicle to tow. Just thought someone would like to know what is going on or not going on at Good Sam Road Side Assistance Moral of story always call back over and over and over and over and over and repeat this process. shows Call Service provider and confirm that they are indeed coming out and confirm with them the address of where they need to come to. When provider does show up and confirm EVERYTHING with the service provider and then reconfirm with service provider. Note have used Good Sam RA in the past with very good service and results just not this time.
TyroneandGladys 03/30/15 01:30pm Good Sam Roadside Assistance
RE: How to Get the Stink Out of Bathroom

shower drain needs water to make the seal loop work. That is my most frequent source of odor X2 and to be safe add water to all the sinks.
TyroneandGladys 03/29/15 11:41pm General RVing Issues
RE: Update from Lost Dutchman SP Apache junction

Hush Desert Captain next thing you will be telling the folks about is Picacho Peak State Park and god forbid the Maricopa County Parks and we wont have any place to go to on weekends!!!!! :S
TyroneandGladys 03/28/15 05:56pm RV Parks, Campgrounds and Attractions
RE: Camp suggestions b/t Mt. Rushmore and Asheland, Nebrask?

In Hot Springs SD is the Mammoth Site it is IMHO a must see stop. This summer we are visiting this area again when we leave we are planning on stopping at Fort Robinson State Park then traveling on and spending the night at Riverside Campground Scottsbluff NB . for a total of little more than 200 miles for the day.
TyroneandGladys 03/28/15 05:42pm RV Parks, Campgrounds and Attractions
RE: New CRV toad

It's in your manual. To my knowledge it wont be in the manual. From my research Honda stopped stating that CRV can be towed 4 down in 2006. To my understanding they can still be and are being towed 4 down following the procedure that Honda outlined in the owners manuals prior to 2006/2007. The general thought is that Honda was paying to much in warranty claims from people not following proper procedure.
TyroneandGladys 03/27/15 06:31pm Class C Motorhomes
RE: Travelling E to W thru N AL, MS, AR, OK & TX in April/May

X2 on weather radio. This is what we have. Also when checking in at a campground ask them about shelters during a storm. Most will tell you the bathhouse but some might have other options.
TyroneandGladys 03/26/15 06:15pm Roads and Routes
RE: Beach State Parks in South Carolina?

A must see is The Mammoth Site.
TyroneandGladys 03/25/15 05:44pm RV Parks, Campgrounds and Attractions
RE: Attractions for Cross-Country Trip

Highway of Legends Bents Fort
TyroneandGladys 03/25/15 12:38pm RV Parks, Campgrounds and Attractions
RE: California Coast Suggestions?

Jalama Beach Morro Bay Moss Landing Ventura Beach
TyroneandGladys 03/25/15 11:46am RV Parks, Campgrounds and Attractions
RE: Route from Birch Bay, WA, to Casa Grande, AZ - Comments?

One extra day first night Albany, OR second night Collier State Park, Or third night Lake Tahoe, CA fourth night Lone Pine, CA fifth night Lake Havasu State Park, AZ
TyroneandGladys 03/24/15 10:05pm Roads and Routes
RE: Anyone been turned away from campground for older rig?

Napa Valley Expo RV Park did not have a age rule but the camp host checking us is did not want to honor our reservation because he had a age rule. Yep that's right the park did not but the host did. But then again he did not enforce the actual park rules either.
TyroneandGladys 03/23/15 09:37pm General RVing Issues
RE: Just purchased my first RV! Tell me what you think.

Before replacing the refrigerator understand they work different than a house unit. Turn it on and leave it on for 2 full days with out opening and with refrigerator thermometer in it. At the end of the 2 days if the temp is 38 to 42 your good to go. If not blow the back of the unit out with compressed air and check that the vent on top is not blocked then repeat the two day drill. Please post back the results.
TyroneandGladys 03/23/15 09:28pm Class C Motorhomes
RE: Washington state or Texas?

If you decode to go to Texas in the summer service your roof AC and the engine cooling system. Will stir a hornet nest with the next one but IMHO if your tires are over 4 years old they need to be replaced before you subject them to the heat.
TyroneandGladys 03/23/15 06:08am RV Parks, Campgrounds and Attractions
RE: Nashville, St. Louis and K.C.

Another Vote for Casino Queen in Saint Louis
TyroneandGladys 03/21/15 08:36pm RV Parks, Campgrounds and Attractions
RE: Ford E450 V-10 Engine HELP

We have the Good Sam's Roadside Assistance and when have been on the road and had a problem they first asked if we would talk to one of there techs to see if we could trouble shoot it ourselves and when that did not work out they located a mobile mechanic and paid the service call for them to come out and we then paid labor and parts. The last time this happened the mobile mechanic found and fixed the electrical problem in less than thirty minutes and his service call included the first 45 minutes of labor so there was no labor charge.
TyroneandGladys 03/21/15 01:12pm Class C Motorhomes
RE: Mesa Verde/Durango Co-where to stay?

United campground Never stayed there but the train does run through the campground and is located on the city trolley stop.
TyroneandGladys 03/18/15 12:17pm RV Parks, Campgrounds and Attractions
RE: Air Conditioner Prayer?

Our surge unit has shut down several times for low voltage situations. When this happened and we needed the AC we started the generator.
TyroneandGladys 03/17/15 10:03am General RVing Issues
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