RE: Will be using the service shorty!
After watching a Camping World technician rewire my HWH and replace the element, I'd gladly pay the $50 deductible.
I was told that the deductible is per trip, not per item.
RE: Towing with a full car trailer
Thanks to everyone for your input. I am going to go with the car trailer and diesel pusher setup. This is all assuming the BOA gets everything together and I don't run into any issues with them.
For those that are interested, I'm getting a Thor Tuscany XTE 36 MQ.
RE: Towing with a full car trailer
Excellent thoughts. Thanks all.
The coach I'm considering is a diesel pusher which has a 10,000 lb hitch. Ill have to do the math on the tow weight.
I'm still trying to wrap my head around the notion of a jump from 5er to class A along with the notion of no longer owning a truck. That's been as much of a concern as anything else.
Towing with a full car trailer
Hi all,
I'm considering making the jump to a class A. I own a Ford 500 which would be my toad. Since it is AWD, it cannot be towed with any wheels down, thus requiring a car trailer. I'd like to get some input from those who have used this setup. The car is paid for and trading it is not currently an option.
I'm mostly concerned about getting to campgrounds and running into issues with storage of the trailer while I'm there. I'm going to go later today and try the manual moving of the trailer I found online at a local dealer. I am hoping that moving it for connection/after connection won't prove to be an impediment.
Thanks.
RE: Hot water heater not working on electric
It appears that the element fried. Yes, I was on a 50amp connection. 30amp at my current location.
Camping World is going to handle it for me as it is warranty work.
Thanks for the replies.
Hot water heater not working on electric
I woke up this morning to find that my HWH had stopped producing hot water while on electric. I've checked all I can find in the forums: rocker switch on HWH, breaker, etc. This was working fine last night, so something had to have happened during the night. I have it heating on gas now to see if it works correctly that way.
Ironically, it happened in the parking lot of a camping world. Of course, I can't stay till tomorrow because I'm meeting friends.
Any thoughts?
RE: Another RV purchase disaster
I've stopped being amused at the O.P.'s shenanigans , but remain weirdly fascinated!
Miss Nosy Parker here couldn't resist the temptation to look back at some of the O.P.'s previous complaints, and I have a question:
Is the real problem here that you want the warranty work done at the CW facility in Winchester, Virginia rather than at the CW in Savannah that actually has the capacity to perform that work?
The purchase was predicated on being able to receive service at any Camping World, with Winchester being specified as the location of choice. I did my due diligence prior to the purchase. My apparent mistake was in expecting them to live up to their word when they said service at the Winchester location would be available when arranged through Savannah. One of the selling points that Camping World uses is being able to receive service at "any" of their locations.
As to my "shenanigans," you're welcome to your opinion and you can rest assured that I have given it all the consideration that it is obviously due.
RE: Another RV purchase disaster
The continuing brow beating will accomplish nothing. They own this forum and could have shut you down at any time so I applaud their restraint
Well, that is their prerogative. I have to wonder how you would respond if this company had taken almost 70,000 of your dollars for a camper, delivered a damaged product and then proved to be unable or unwilling to fix it. I have to wonder how patient you would be if this were being done on your dime.
As to their response in this thread, I think that the phrase "Talk is cheap" is most applicable. However, driving back and forth to Roanoke is not.
RE: Another RV purchase disaster
Hello All,
I am going to put my foot down on the personal attacks on this thread. It is turning from a debate into folks slamming other folks. I have reached out to cKarlGo, and I have asked for him to provide me information in an effort to get him help.
Beyond that plese let us not resort to getting nasty with each other. Or I will shut this thread down. (I will still continue to try and provide Assistance to CKarlGo regardless)
Wes Robinson
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com
I have been to both Winchester and Roanoke (twice) at Mr. Greenho's direction. The work has been scheduled under his direct supervision. I have spoken with him over a dozen times.
What further information does Camping World require that would somehow allow your company to finally accomplish such complex tasks as replacing a microwave, repairing the damage done to the counters by your technicians and the like?
Now, granted that Camping World has only had 3 months of lead time, 1 attempt to diagnose the problem and 2 attempts to replace the microwave, so perhaps my expectations are simply too high. How long and how many tries should it take to replace a microwave in a camper, Mr. Robinson?
If you can promise me that the 4th trip will result in at least half of the remaining items being repaired, then I will in turn promise to simply live with the remainder of the flaws as a reminder of what it means to be a Camping World customer and not to ever patronize a Camping World ever again. Deal? (This offer is contingent upon a refund of what I paid for the extended warranty and the Good Sam lifetime membership that I foolishly purchased.)
RE: Another RV purchase disaster
Well cKarlGo there are a lot of happy people with purchases and work done by Camping World and I'm one of many. A lot has to do with the attitude one has when you talk with other people. I've owned my own business for over 20 years and yes I've had a few customers who have complained but I'm able to not ever have to work on there stuff again by telling them to call some else. If you're bitter about the work you had done and feel no one at corpotate wants to help you then take your rig some were else or back to the manufacture.
What attitude would you have expected after multiple trips with no results? What attitude would you have had after multiple trips with no results?
I have an odd habit of expecting both people and businesses to live up to their promises. I'm just weird that way. I think that a business that doesn't stand behind their work and sends their customers away because they are unwilling to do so is deplorable.
RE: Another RV purchase disaster
Being a DIY type I could have address a few scratches and a dead microwave for less than several hundred dollars you spent on diesel fuel.
I guess I am stuggling to see your point since you knew what to expect from your personal prior experience.
I have to wonder why anyone would pay almost $70,000 for a new RV and then find it acceptable to have to repair it themselves. If I wanted to do "work," then I would simply go to my job where I get paid for it, rather than having to pay for the privilege.
Since I went to different Camping Worlds for sales and service this time, I expected (and hoped for) a better result. Going to a 2nd CW and receiving the same lack of customer service has now shown me that the problem is not specific to a single store, but endemic to the company.
Dad said get it the way you want it before you pay for it if buying new. I expect I would have bought a RV with similar function/life for about $25K and fixed issues when not at my day job. Understanding the minds of others not not something I am good at. :)
I am suitably impressed with your ability to predict and/or prevent future events, such as mechanical breakdowns. Mazel tov! Sadly, I lack that skill, so I was unable to simply look at the equipment in question and say "Hey, that's going to break, so I should go buy a different RV with an unbreakable *insert part name here*"
Perhaps you could offer prescient services on a consulting basis when I purchase my next 5er?
RE: Another RV purchase disaster
Thank you for letting us know about your troubles with your RV pruchase from Camping World. First off let me apologize for the troubles you have had, and I have sent you a PM for a few more details about your issues, so that I can get this forwarded directly to Camping World's resolution team, so they can assist you wtih this.
Wes Robinson
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com
So what I read is: you the buyer feel you got somewhat screwed and someone is trying to help your situation and your telling them to get screwed. Like I said before, the third time you buy from them will be a charm.
Dude, someone is trying to help you, why would you blow them off? I don't get it.
I have already been in contact with these same referenced people on multiple occasions. This is not something that CW corporate is unaware of.
Dude, how many bites at the apple do you think they should get?
RE: Another RV purchase disaster
i only wish to add, that good sam's can get things made right.. how or why isnt relevant, they just do really well on customer service.
I'm sorry, but the "how" in customer service is very important. Customers should be treated as valuable commodities, not as disposable items.
RE: Another RV purchase disaster
Hello cKarlGo,
Thank you for letting us know about your troubles with your RV pruchase from Camping World. First off let me apologize for the troubles you have had, and I have sent you a PM for a few more details about your issues, so that I can get this forwarded directly to Camping World's resolution team, so they can assist you wtih this.
Wes Robinson
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com
I've already been through the entire laundry list with CW corporate. Multiple times.
Hmmm...a response from the Powers that Be doesn't seem to be what the O.P.'s looking for...
We Forum members are anxious to help, though! http://www.wtv-zone.com/rosebuds/graphics/smiley/a-b/angry-mob2_ani.gif
Standing by with the tar and feathers, just in case...
Thanks!
This is more is a "buyer beware" thing. Every company makes mistakes, but there comes a point when you simply have to look at the situation, recognize the fact that the company is completely insensate and just be satisfied with warning others away from repeating your own mistakes.
RE: Another RV purchase disaster
Hello cKarlGo,
Thank you for letting us know about your troubles with your RV pruchase from Camping World. First off let me apologize for the troubles you have had, and I have sent you a PM for a few more details about your issues, so that I can get this forwarded directly to Camping World's resolution team, so they can assist you wtih this.
Wes Robinson
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com
I've already been through the entire laundry list with CW corporate. Multiple times.
RE: Another RV purchase disaster
The RV had scraches on the counter when you first looked at it. The microwave problem would have shown up if you tested everything before signing the contract.
Checking everything out before the purchase would save everyone problems. I point out problems to the dealer if I spot things on a possible purchase. If they do not fix them ahead of time I don't buy it.
Never trust the salesmen. Their mouth was moving. If they ever meant to fix the problem, they would have fixed it imediately and billed the manufacturer. No good dealer would want to show an RV with obvious defects.
The use ones are sold "AS IS" basis and the sales sticker must state that.
The microwave problem arose after the unit left the lot. That would be a warranty issue.
As I said, the damage to the countertop was done at CW when I went to have issues fixed. How could I have possibly foreseen damage being done to the unit by the dealer when repairing an issue that didn't exist when I bought the unit?
RE: Another RV purchase disaster
How did you miss 5 days of work? You call for an appointment,drop it off,pick it up when done. The micro and countertops-if replacement is needed,could be a long wait for the manufacture to approve warranty work. Montana's it seems lately have not been built too good lately.
The nearest dealership is 4 hours away. When I purchased the unit, I was assured that the nearest Camping World (about 90 minutes away) could handle any and all issues, warranty or otherwise. Sadly, that was a lie.
Dropping off the unit and returning to pick it up at the nearby location is acceptable. Repeated 8 hour trips is not.
I took one day off to go and have CW "review the issues" to get Keystone's approval. I then took 2 off to go down and have the list of issues repaired. They only completed about half of the list and the countertop was damaged at that time.
Five weeks later, I went back to get them to take care of the remaining items with no luck in getting completion. Some of these items are things that CW has been aware of for over 3 months.
Despite repeatedly asking them "Are you sure that you can complete these repairs in one day" and "Are all of the parts there and are you ready for me to come?" they were still unprepared to repair my unit. There's a reasonable amount of due diligence that can be expected from a customer and then there's just ridiculous incompetence.
RE: Another RV purchase disaster
Being a DIY type I could have address a few scratches and a dead microwave for less than several hundred dollars you spent on diesel fuel.
I guess I am stuggling to see your point since you knew what to expect from your personal prior experience.
I have to wonder why anyone would pay almost $70,000 for a new RV and then find it acceptable to have to repair it themselves. If I wanted to do "work," then I would simply go to my job where I get paid for it, rather than having to pay for the privilege.
Since I went to different Camping Worlds for sales and service this time, I expected (and hoped for) a better result. Going to a 2nd CW and receiving the same lack of customer service has now shown me that the problem is not specific to a single store, but endemic to the company.
RE: Another RV purchase disaster
Read the Forum rules, Friend!
From the rules:
•Posts are not allowed in which a local, state, or federal consumer action board and/or legal counsel is/have been involved. This includes posts related to future, ongoing or past lawsuits.
Might want to erase that last line, before the Mods erase the entire post!
Done. Thanks for the suggestion!
