Lots of questions to answer:
No, I did not have a default password.
The MIFI is the Verizon 4GLTE that I connect to via wireless from my laptop.
It is in fact a dongle, not cabled to my laptop.
It does have a WPA/WPA2 password with characters and numbers no one knows but me.
It IS NOT a phone but IS a dongle.
The Verizon rep suggested inputting a MAC address which I have now done.
It is interesting that all the hacking stopped after the Thanksgiving weekend and before I changed the password yet again and input the MAC address of my laptop.
I will take the suggestion of calling Verizon back to see if I can get a different rep that might be able to help me more.
I hope I have answered all the questions asked. If not, please clarify and I will attempt to answer again.
Thanks for all the input. I appreciate your feedback.
I recently had been getting a lot of emails from Verizon about overages on my 4GLTE. I called Verizon Technical Support and we determined my unit had been hacked in the middle of the night by someone close by. Since I live in a RV park and it was over the Thanksgiving Holidays, we think it was someone's visitor doing the hacking.
I asked for suggested steps to prevent it from happening again and applied all the suggestions given, which were to change the password and tie the dongle to the mac address of my computer and turn the dongle off when not in use. Of course, if you have more than 1 user the tying to the mac address will not work for any of us. Basically, they had no real effective suggestions for dealing with hacking.
I asked the technician if there was anything she could do to help me with the overage charges since we verified it had been hacked. After trying to get me to sign up for the Shared Data Plan, which I refused, she agreed to look into it some more and call me back. Well, surprise, surprise, the only thing she could do was switch me over to their Shared Data Plan.
I asked her if Verizon had any policies with helping customers when it was proven their device had been hacked and she said 'No we do not.' I suggested that she contact a supervisor and see if somehow they could wipe out some of the overages to give me a break. She agreed to do so but came back with the same old Shared Data Plan.
I post this to warn all of you of the affects of hacking on the 4GLTE device as it definitely is not as secure as we are being led to believe. I am very disappointed with Verizon and will leave them with my 3 phones and 4GLTE as soon as possible. I am looking closely at the 2 other vendors that use similar devices or maybe even getting Hughes Net as a provider.
If there are any Verizon employees on this forum I would greatly appreciate you contacting me with any help you might be able to give me with dealing with the overages that I will be charged with that are no fault of my own.
I full time in the fiver in my signature. Great unit, zero problems over the last year. I would highly recommend Montana's to anyone looking for a fiver. I love the quality of workmanship, all the amenities, fully opening drawers, solid wood interior trim, great counter tops, etc. I honestly do not think you can go wrong with a Montana, even one 2 or 3 years old. I do not mistreat mine so it is still immaculate. Look for one that has been lightly used or in other words, not mistreated and you will get a nice unit.