A few days ago I found myself in a situation where I needed to called GS roadside assist. The young man on the phone was extremely nice and quickly found me a provider. The service provider was on site within about 15-20 minutes and had me back on the road. I cannot remember the young mans name but he was great. While I realize that some folks have had bad experiences with GS, I have not, and wanted to give credit for good service.
First, I have GSRA and I am satisfied with the service and assistance I have gotten from them that is not what this is about. I recently renewed by GSRA membership as a matter of fact I did this on 091313 and the check cleared on 091713. Now today 100413 I get a letter from them saying that they just wanted to make sure I had not forgotten and to use the handy envelope to renew if needed. It also said to disregard if I had already renewed. While Im sure some folks appreciate this extra notice, but I for one, do not. It would seem that a decent programmer for their computer system could tack on something to show that a person has paid thereby saving labor, paper and postage. These savings could them be passed on to customer or used to improve benefits.