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Subject |
Author |
Date Posted |
Forum
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RE: Impact of Poor CW Customer Support on Keystone Reputation
BTW
when i post something that states to email me directly and I get nothing it makes me wonder what the real problem is.
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mlemonis
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09/03/12 06:19pm |
Camping World RV Sales
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RE: Impact of Poor CW Customer Support on Keystone Reputation
Steve,
I agree with your communicate message. What i don't agree with is that every place has a problem. we are working hard to get this right but your right, delivering any news even bad is the way to go.
We will get this right if it kills me
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mlemonis
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09/03/12 06:18pm |
Camping World RV Sales
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RE: cancelation of rallys
bobtobie,
not sure i understand.
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mlemonis
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09/01/12 05:47pm |
Rallies, Shows and Gatherings
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RE: Disappointing holiday weekend
The easiest way to have this resolved is to email me directly. Mlemonis@campingworld.com
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mlemonis
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09/01/12 05:47pm |
Fifth-Wheels
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RE: Impact of Poor CW Customer Support on Keystone Reputation
you need to email me directly at mlemonis@campingworld.com
IF there is a problem I will take care of it. Period
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mlemonis
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09/01/12 05:45pm |
Camping World RV Sales
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RE: Met Mr. Lemonis Tonight in Churchville
Ford truck guy,
i will be at the hershey show. We also just acquired a dealer in Hanover PA. Coming to Greencastle very soon as well.
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mlemonis
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08/30/12 08:25pm |
Good Sam Club
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RE: Good Sam vs. FMCA
I would put up the Good Sam Club over anyone, anytime.
Its less than 25 dollars a year, offers campground discounts, fuel discounts, camping world discounts etc.
Dutch 12078, when discussing this company with the investment community it must be accurate. Please note that the company is in its best financial position in years. Yes it is for profit but it is not in the business of providing poor service, over charging or delivering poor value. I have put my entire reputation on it. We are not perfect, not even close but we are working our tails off to get better.
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mlemonis
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08/03/12 11:19pm |
General RVing Issues
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RE: help! stranded at park
I have notified my team to work on this right away. Please email me directly at mlemonis@campingworld.com
good service should be demanded and expected, period!
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mlemonis
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08/03/12 11:15pm |
Class A Motorhomes
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RE: Redding CA Store
I have followed up on the Redding store and I will guarantee that it will get better. Its a new store and we have a great deal of work to do to get better. I am very happy with the team we assembled there but its ultimately our responsibility to train them and give them the tools to succeed.
And yes, I still read these every night before going to bed.
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mlemonis
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08/03/12 11:13pm |
Camping World Accessories
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RE: Camping Discounts
It is important to remember that the discount is everyday, all the time. We think its important to offer significant value to the member which is why we merged the clubs, added fuel discounts and lowered the price. The campground operators have to be able to honor discount and make a living. We need everyone to feel good about this. Without our campground owners where would we park?
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mlemonis
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08/03/12 11:11pm |
Good Sam Club
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RE: Please change the Logo
The current logo has been updated. The circle logo has too much equity in it. The current character version is new and updated. We developed this last year. As for park signage, it should be updated.
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mlemonis
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08/03/12 11:09pm |
Good Sam Club
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RE: buying a Motor home from Camping World
Email me at mlemonis@campingworld.com
I will get this resolved
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mlemonis
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08/03/12 11:07pm |
General RVing Issues
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RE: life membership
You absolutely can.
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mlemonis
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08/03/12 11:06pm |
Good Sam Club
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RE: Boxes received from Camping World
We actually have decided to get rid of the glue an go back to the old way
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mlemonis
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07/25/12 12:51am |
Camping World Accessories
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RE: Not happy with CW RV purchase
trudi and dan,
let me get to the bottom of this. this is not acceptable.
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mlemonis
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07/23/12 05:35pm |
Camping World RV Sales
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RE: Post Your Positive GS-ERS Experience
I am not really sure what is being attempted to accomplish here. This is an open unregulated forum. People have plenty good to say but often people use this as a way to reach me or us. The apologies come because to often people are not willing to accept responsibility. That is not how our team will operate. If we screw up we own it. If we do a good job, well thats the way its supposed to go. No credit needed. People pay for a service it should be right. The only credit we should get is for doing what we promise. People give credit by staying with us and renewing, they punish us by leaving. Its that simple.
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mlemonis
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07/13/12 01:11pm |
Good Sam Roadside Assistance
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RE: Mr. Lemonis, Help us please! Calera, AL nightmare!
I think I have had enough of the bashing on this topic. Look its simple. If we make a mistake we will own it but if there is a mechanism to contact me and you dont use it, the system wont work. I REQUIRE my team to monitor these posts but they do not have my permission to respond unless they are able to resolve it. I know some of you have been critical regarding why I need to be involved and its simple. My involvement is to accomplish one thing, get the problem fixed, learn from it, train on it and hope it does not repeat.
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mlemonis
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07/02/12 07:24am |
Camping World Service and Installation
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RE: Mr. Lemonis, Help us please! Calera, AL nightmare!
please close this topic
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mlemonis
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07/02/12 07:20am |
Camping World Service and Installation
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RE: Mr. Lemonis, Help us please! Calera, AL nightmare!
If you want to complain I'm fine with that but contacting me helps
Email me. I respond to all of them
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mlemonis
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06/30/12 08:46pm |
Camping World Service and Installation
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RE: Trouble with Good Sam Insurance (GMAC)
I checked tonight and I have no email from you
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mlemonis
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06/29/12 11:07pm |
Good Sam Insurance
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