We've never had a chucking problem with any of the 5ers we've had, but our latest one(Montana) had the MorRyde pin box on it from the factory and I noticed a bit of difference in ride quality with it. That being said, if you've followed my saga of the broken structural component in the nose of the Montana, I wanted something to two do things, 1) was to protect the nose of the rig a little more and 2) was to smooth out the ride of the truck some. Last summer we went from GA to Wisconsin Dells on a summer trip and the roads were horrible. The MorRyde did what it could, but good lord the jarring was bad. Plus, the dually has has onboard air and airbags that I was constantly adjusting. Not too big of a deal, but thought there had to be something better. So we bought a TrailAir pin box. We did NOT get the TrailAir FlexAir as we'd been warned by several that it would cause a bit of chucking especially on the interstates. There are even reviews on YouTube about it. Around here in the SE, we don't have roads like I-39 and I-57 up around Wisconsin(thank God), but we do have I-20 and I-85. The pin box has helped quite a bit on these roadways as the truck doesn't jar nearly as bad. Was it worth it, to me so far it has been. I will have a better idea in about a month when I go to Myrtle Beach from ATL up I-20. Just remember, everything you read on topics such as this are going to be subjective just like "does your truck have a harsh ride". Everyone is different, that's why they make many different models.
Not like I kind of didn't expect this, but the upper level manager that is handling my claim has not responded to emails or phone calls for the past week. We were told that they would extend the warranty once the unit was back in our possession, for us to call and all of that would be worked out one we got back from our trip. The saga continues....
Monty, it looks like you have at least won a few battles if not the war with only the clean up left. Hopefully!!
IIRC, our main a/c will cycle or, occasionally not come on at all, or at least until it gets so dang hot that sweat pours. And my cure was to take the 'stat off auto and put it on a specific temperature control. I am not a fan of those currently common little 3" square black thermostats as they seem to have a mind of their own.
The basement weatherstripping on ours was put back in place with some 3M permanent 2 sided tape ("snot")
So do I Dave, so do I!
I'm gonna try to put weather stripping on the top of the door frame too and see if that stays. Each time it is put on the back of the frame(where it usually goes) the door peels it off each time it is closed.
Wonder if the AC issues are due to faulty thermostat. The dealer should be able to swap out a 'stat and test the AC system easily enough.
That is what we are hoping as well. If not t-stat, maybe a control board.
I am the one that has had the trouble out of the 3790Rd that we have. Like I've stated many times, you get good ones and bad ones in any make or model, it is how the company responds when you have a problem that matters. And I'll leave that one up to you for you to decide yourself.
We love the unit's floor plan and we still use an RV fridge as we still have the occasional boondock. That too is a personal choice.
Good evening guys. We are home from our trip that we've waited on and wondering if we were going to have the camper back in time. The week had perfect temps in the mid to high 70s mostly and one day in the mid 80s. The AC problems continue in sort. With the unit being in the shade except for about two hours a day, the AC units kept the rig at temps ranging in the mid to higher 60s. They were set on 63* and left alone except for the front unit. My wife cannot sleep with the unit on high as she freezes, so at night, the front AC unit was turned to the LO setting at 63*. The unit would stay on for about 3 minutes and then turn off, and would not ever come back on unless the thermostat was turned off and the then restarted. After day two of this, I came home and looked at the work order I had from Keystone and guess what was not done. You guessed it! The AC units were never looked at according to what I was sent from them. The new vents were put in, the ducts re-taped and that's it! There is not mention of the unit being taken to the heat bay as I was told it would be in the pre-work forms. So, it is very possible that the AC unit problems may persist this summer.
Also, in the work order it states that one of the basement doors leaked during the "15 minute" water test that was conducted on the unit, and that door was repaired. On the original work order, the unit was supposed to go to the rain bay for at least an hour. Anyway, it rained twice this week and the left front basement door leaked into the basement floor both times. The weather stripping is pulled off of the door at the top by the door closing each time. Something else the dealer will deal with this week.
Other than these two items, we had a great trip. No flex in the nose, but I've only towed it less than 100 miles since getting it back. So that is still up in the air as well.
Good evening all. Finally back to camping. This is us pulling into the campground today. Hopefully everything will go as planned.
I wish I had your patience. Guess you can put it all behind you and go camp. Have fun.
I guarantee that patience is NOT a strong point of mine. I've really tried not to bash any one in my posts, just post up what was happening and let you guys decide for yourself. I thank all of you for your input and posts. If I had not had an "out" such as this forum to discuss with someone, I would've gone nuts! I'm a paramedic and used to having control over most things I come across, but this was a stretch. We have the camper reloaded and are readying for our trip tomorrow. It is nice having it back in the yard, but really look forward to spending time in it.
Thanks again to all that have responded or went along during this saga. I still have to contact Montana when we return from our trip(not going far-but at least it's not home) to resolve a few things, but minor. Maybe see some of you down the road.
The floor manager now claims that she never said that the steel frame had a broken weld, but the GM and I both know what she said and what they were waiting on. They did figure out that I was posting the debacle on the net, so that may have changed the way they communicated with me, of that makes any sense to you. I know good and well they didn't wait two weeks on an aluminum welder as they dozens in their plant.
We picked up the camper yesterday after a thorough inspection of the unit except running the AC units as it was parked well away from the service bay due to lots of units being picked up yesterday. The service manager and the GM have both said there is a marked improvement in the temp and air circulation. I hopefully will see that the end of the week. All from re-taping the ducts near the vents and installing a newer lower profile vent. I am going to let the unit heat up today and crank the genny to see how well she cools down.
The left front where the flex was has no broken caulking in the area. Also, most of you know that there is a relief cut underneath most all new campers with front slides, now ours has a relief cut above the slide to match. Thus making the left front sidewall an individual piece. Well, that piece is a completely new piece of sidewall with a new set of graphics according to the dealer and factory. There are also two large bolts through the slide out trim, one at the top and one at the bottom that appear big enough to go all the way into the stud, not just the sidewall.
The right rear of the camper where the exposed wood behind the end of the skirting has been repaired..but not caulked!! Anyway, we were told that the rear wall was not fastened on the right lower corner and the bolts on the left lower were stripped so all that was holding the back wall in place was the bolts at the top. That supposedly has been corrected.
The banister wall has been repaired and is now very solid. It won't budge. The backer they've reportedly put inside the wall is holding firm. That was the piece that was missing when it was made. I'm happy about that.
When you walk near the rear of the camper, you can smell fresh paint. Really curious as to why they repainted the rear bumper and welds, but it was very obvious that one of the drivers was pretty rough on the rear end as both ends of the hitch flanges were bent. They are low to begin with, but had towed the rig around 4k miles without bending them, however both were bent on this trip.
The screw covering channel was cut on the rear wall edge and was left way to short at the top so water can get in, but that is a 5 minute fix when it goes back to the dealer.
The main part I worry about is there is a tennis ball sized area in the paint on the right upper front of the nose cap that has been damaged. It looks like when the nose was removed, they leaned it against something and tore up the paint. The dealer took note of it and said they could repair that there.
I walked the roof, but they booby trapped it for me. They left the screws on the ladder loose and like to have thrown me off right off the bat! LOL. It's just the screws that hold the ladder sides to the back of the camper. A few turns of a screw driver and it was good to go. The roof looked good and the seam at the nose has plenty of Dicor.
Spent most of the evening trying to remember where everything went and loading it piece by piece. I will update further when I can.
Totally forgot to report on that. The units were tested and met all parameters. However, they had to re-tape the ducts as they were coming loose inside. They were letting a good bit of air escape into the roof. Then they installed new styled vents(with new covers) that are only about 1" deep which helps the air come out of the ducts as the others were almost 3" tall. Also if you remember, my dealer found a bad control board on the rear unit last November, but it's been too cold to use the AC to see if that helped. Supposedly the air flow has been greatly increased. I'll have to wait until the end of next week when we get the rig to the campground to see if it helps.
Some people have been taking out the vents that came in theirs and cutting them down with either a razor or a Dremel tool to increase air flow. I never got to that point as ours just didn't cool either. That is reportedly repaired by the control board.
The camper was delivered to our dealer just before noon today. No way for me to get to it today as I'm working, but will pick it up tomorrow. It was raised and lowered on the truck several times and then with the forklift and they report no flex in the nose. It was being moved to the wash pad for cleaning before closing. Will know more tomorrow.
Well, well, well, another deadline missed! Surprised? Me either! Remember I was supposed to get the unit back tomorrow. After not hearing from them Monday, I got in touch with the floor manager about 1pm today and she said that the unit was in the rain bay being tested for leaks. If there are no leaks, the unit will then be cleaned and shipped tomorrow afternoon or Friday morning which will put the unit at my dealer Saturday, which is what I've been trying to avoid since the ordeal started. I have to work 24 hours on Saturday and a 50 hour shift on Monday and Tuesday, leaving only Wednesday to completely reload the unit with EVERYTHING. The unit was to be at the campground before 5PM Wed. Not going to make it! She said, "I'm sorry, we missed the deadline." to which I replied, "Like everyone so far!" IF the unit is here on Saturday, it has to be PDId by the dealer again for any "shake down" problems and then washed before I can pick it up.
I then asked her was everything repaired and she said she would go get the work orders from the techs and call me back. Well, she did and then we went over the items one at a time.
First was the flex and welds. They have been repaired as shown in the pics. The stripes on the left front of the camper are new as well since the nose has been off three times now.
Second was the banister wall in the living area. The backer was never put in the wall when it was built, so the screws basically went into the wall panel only, pulling out the first few trips. The wall was taken down and the board put in and the banister re-installed.
Third was the exposed wood on the right, lower rear corner of the unit at the back wall. The trim was removed and the fiberglass pulled back exposing the back wall had never been bolted to the floor!!! The bolts were put in and the wall and trim replaced to correct the issue.
Fourth was the AC units. The vents were taken out and most of the vent opening had to be re-taped where they went into the ducts. The ducts were re-taped in the area as well. The vents were replaced with a much shorter vent to allow the airflow out of the ducts into the camper.
IF I am able to pick up the camper Saturday, I will have to take off of work to get it. That's another 24 hour shift I will have to give up to get something settled with this ordeal. I'm beyond mad at this point. They did exactly what I was afraid they would do, which they agreed NOT to do just two weeks ago. At this point, I'm not really surprised and more angry at myself for believing it would be any different.
In Havasu City. Picked up my pickup from the Ford dealer this afternoon. New hose installed. Will drive 330 miles home tomorrow. It's windy (in the 40mph range) out here.
This is a bad pipe design to begin with. You have plastic molded pieces that are couple to an aluminum throttle body on top of the engine just in front of the turbo. After many heat cycles, the plastic tubing of the CAC pipe gets weak and bursts under boost. Rodney's truck did it around 45k and mine around 21-22k miles. I'd been prepared since Rodney's blowout was only a week or so from us going to meet him and others in Wisconsin Dells last summer. I'd ordered mine the day following his ordeal. Rock on to last fall and we are going camping about an hour away and on I-85 climbing a hill when there was a loud bang and the engine would not boost. I knew what the problem was so I coasted to the side of the interstate, got the pipe out of the truck, and changed it in around 15 minutes. Of course, I had to send Rodney a couple of pics from the roadside and carnage done to the pipe, or I'd been done a bit faster.
I've told the GM of my dealer that I would like to go up there but was told I could go to the main factory, however no one is allowed in the warranty shop. I wanted to go pick up the unit myself and was told by Keystone that their policy is to deliver the unit back to the selling dealer.
I truly do not know what to believe now. She said I would have an itemized repair list of not only what the problem was, but how it was remedied. They can't even tell me now what has gone on so not sure I believe that.
Well, I'm not even sure where to start...I got a call today from the floor manager at Keystone. Remember the one that the case manager said I wouldn't be talking to anymore?
Anyway, she said that she was calling because she had heard I had some 'concerns' over what has been done so far. So I started with the aluminum plating.
I asked why she sent the ones of just the aluminum and not the steel repair to which she responded that all of the steel was intact I tried to keep my composure and asked why she and Shelley both had told, not only me, but the dealer as well, that there was actually a weld broken on the Lippert frame.
She said, no, the only broken welds were in the aluminum. She she had never said there was a break in the weld of the steel, to which I replied, then why did you tell me that you were waiting almost two weeks on a Lippert welder. She then claims that she never said that and that they were waiting on one of their welders to come and repair the aluminum.
So I stated it made no sense as they have dozens of aluminum welders all over their plant. She didn't respond except to say re-emphasize that there was not a weld broken in the steel.
I then started questioning why the aluminum was flexing so much and she said it was the missing wood in the two upper tubes of the left front. She also said that the tech had reported the relief cut under the slide was cut in the wrong position.
She said this was not the first one they have had back with the wood missing that had done the same damage. She explained that by putting the wood into the 3 tubes and then screwing long screws up through them into the top piece of wood made it much stronger. The screws that were in there were way too short because there was only the bottom piece of wood. Those subsequently pulled out.
She said by putting wood in all three and then screwing them together, it basically makes similar to a "laminated beam" in a house. It strengthens the entire area and stops the flex.
Reportedly the production manager of the assembly plant was brought over and shown what was missing and it needed to be corrected on the line. I was then told that the weight of the slide and the framing around the slide was under quite a bit of stress, which makes sense, and that the beam under it was not supposed to flex.
So, I asked the million dollar question why it did! And while I was on that topic, I asked her if all of the studs in the Montanas looked like mine did and she claimed not to have seen them and I immediately sent her the pics that you've all seen.
When she opened them she asked where those studs were and I informed her those were the ones YOUR welder just welded and plated! She said she had never seen any welded like that before and that very well may have been a contributing factor to the entire issue.
I explained that I was not a welder or an engineer, but I'd built homes and welded things myself and would be absolutely embarrassed at such *****ty work. She agreed. I asked her what the chances were that all of them in the camper looked like that and she said all of them would have been caught. REALLY NOW???????
We then started on the AC units that have not been tested or looked at yet and she once again told me the unit would be here by the 6th(Next Thursday!) I reminded her of no air flow and she said if that was the case, most likely the air ducts had come "un-taped"! She said the units will under go their electrical tests for fan speed, draw other factors now done by computer, but also the ducts would then be inspected by camera.
I asked if by chance they had come undone, would the ceiling have to come out? Only a panel or two was her reply, but can be done much quicker than you think. I asked her was the banister wall repaired to which she had no confirmation in the computer file from the techs That mind you was supposedly being done while waiting on "their welder".
She said she would check with them in the morning and call me back tomorrow with an answer. I was asked again where they would be sending the unit. I replied "Georgia!" I was then told it was a two day trip for a driver since they can only drive 11 hours a day, so I asked again if she was sure she would have it here Thursday with the nose & side wall still off of it, the AC units not checked and the banister wall unsure if it secured.
She said, "It would most likely be there". I'm not holding my breath at this point. I truly do not know what to believe. I was more confused after talking to her today than I was before she called. This is truly wearing me down even though I have tired not to let it. Sorry for the long post, but will update when I know more
After I left messages again today, I called the GM of my dealer. He had no answers as he had been told what I had been already, so I informed him of my pics and the email. I asked about the AC units, if anyone had mentioned them and he said they hadn't. He said he would call and see if he could get an answer. About 3 pm this afternoon, I got a call from my sales rep asking what I had been told and that he would see if he could find anything out for me. Around 4pm I got a call from the case manager wanting to know what I needed. I explained my concern and she accessed the email I was sent and said she could see my concern was valid. I explained to her and the floor manager that a steel weld was broken, but that she had only sent pics of the aluminum repairs which concerned me. She stated she understood and sent an email to the floor manager explaining the situation and that she and I both needed clarification. I then asked her about the AC units. She said that they had spoken about them yesterday and that they are scheduled to be tested as soon as the unit it closed up. I reminded her that I was told the unit would be here a week from today and the unit was still apart. She explained that my unit is in a different building on the premises where the certified techs work to trouble shoot the problems that have been sent back. She explained that she thought the unit could still be ready, but would touch base again with me in the morning along with the floor manager. She claims that she is glad that I called and staying on top of things. I told her to be glad she is a thousand miles away from me. I will update as I can.