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 > Your search for posts made by 'wbwood' found 3051 matches.

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  Subject Author Date Posted Forum
RE: Thanks again CW of Statesville, NC

Fixing problems is one thing, not having problems in the first place is another. I've had problems before and I've posted about it. In 2010, the Hwy 544 location in Myrtle Beach installed a WDH. My 4 hr ride home was the worst drive i've ever had, besides that it took them numerous hours to install it. I took it to the Statesville CW near my house. They tried to contact the MB CW to get the ok for the fix. They themselves could not get anyone on the phone. Finally after trying for nearly 30-60 minutes, they took it upon themselves and had a tech go look at it. One look and he knew what it was. It had been been put on the incorrect link of the chain. Corrected it and we drove off very comfortable. Last year (2013), traded in our TT in on our Class C with the Statesville CW. After our first trip, I noticed the tire valve extenders had fallen. I took it back and they fixed them. After the next trip, the same thing. Took it back and dropped it off to have it fixed along with some installation things (2 fantastic fans, 3 covers, battery). The extenders were frayed. They contacted the manufacturer and got the authorization to replace them. While not terrible things, still they can be frustrating. But I go in not expecting things to be done right then at that moment or that things may not be done perfectly.******happens. If they continue to make the same thing go wrong numerous times, then I have a problem. It's not always a matter of you bring it right in and it will be fixed in a few minutes or even that same day or week. Sometimes they can do small things like that. But often, they probably have to go through certain hoops. I don't think they would make it difficult on people just for the sake of it. Marcus seems pretty adamant about "Process". Maybe I understand a little more, due to the nature of my job. There are policies and laws in place for certain reasons. Sometimes you have to follow them to a "T". Those times when you don't, you open yourself up for confusion and failure. And it could be costly either monetarily, ethically or legally.
wbwood 04/17/14 11:06am Camping World Service and Installation
RE: Good Sam Club card...how long?

Then you have to add the fees of the supplies....you still have to cards made up. Then you have to have the capability of printing all the materials that go along with the card for those who sign up online and by phone. Then you have to deal with postage. So you are at around $100,000 just for the machinery to imprint the cards...then you need printing equipment, paper, envelopes, etc. It's not a small undertaking. Then you have to hire people and supply benefits to handle all this. But if you can figure it out to be a cheaper way where the cost is not passed on to the customers more so than it is now, please send your proposal to Marcus. Maybe he will give you something for it. But I would think that if there is an easier, cost effective and efficient way, that he would be doing it now. Old think Old think? You gotta remember that most of the RVers are older. Many won't even make reservations online, they would rather pick up a phone and use a printed campground directory. I am not young by any definition of the word but I can see how newer technologies and ideas can improve our lives. Making a freakin card is not new by any stretch. We have been making employee and gate access cards with encoded data at the workplace for years. As do we, but the technology that we use is not less than $1000. The software alone to add acess and monitor is well over $30,000 by itself and that is one location. Blank access cards are expensive. I know at one time, it was costing in the upward range of $8-10 per card to replace them when a new one had to be made due to breakage or being lost. Not that CW would need this same technology, it is not cheap by any means. Especially when you are adding the additional magnetic card that needs to be programmed and then you have a massive database system that needs to keep up with what is current or not. Not just a simple $1000 per store and you are done. Much more complicated. Like I said, if there is a way to make the process quicker, easier and more cost efficient, I have every bit of confidence in Marcus that he will do what he thinks will add more cha ching to his pocket.
wbwood 04/17/14 09:29am Good Sam Club
RE: Read this before buying from Camping World

What WBWOOD was saying is that car manufacturers control the dealer while the RV dealer is more or less independent from the manufacturer. Thankyou
wbwood 04/17/14 05:06am Camping World RV Sales
RE: Read this before buying from Camping World

I don't understand what "do to the makers like ford shutting their ford dealerships down" means. So your comment is irrelevant. Because you don't understand doesn't mean it's irrelevant.
wbwood 04/17/14 05:05am Camping World RV Sales
RE: coffee maker?

Everybody has their own style of coffee-making. We use a plastic Melitta filter holder with disposable paper filters. The coffee goes into an insulated carafe. This is the drip method that preceded all of the Mr. Coffee type systems. Advantages: Makes good coffee - at least as good as the electric drip systems. Doesn't require electricity. Easy cleanup - toss the filter paper and rinse out everything else. Same as I mentioned for the single cup. Good coffee, easily clean up and won't break.
wbwood 04/16/14 06:57pm General RVing Issues
RE: Big Problems!!

Just an update.......the bank still has not received a check from Camping World as of today, April 16, 2014. We were told a check was in the mail.....I wonder if one was really sent. Guess time will tell! I would call your contact at CW and let them know. They are either telling the truth or will get tired of you calling them.
wbwood 04/16/14 06:51pm Camping World RV Sales
RE: Read this before buying from Camping World

Yes your truck is not the responsibility of the dealer itself, it's he responsibility of the maker. And car dealers are different than rv dealerships. Car dealerships are authorized by the manufacturers. Remember lately that car dealerships were shutting down? That was do to the makers like ford shutting their ford dealerships down. Rv dealerships are different. They don't control the dealerships. A dealership can sell Thor, Winnebago, jayco or whatever they want. They are not loyal to one brand. Again, CW doesn't make the units. They sell them. If there are issues with them, they have to get permission from the manufacturer to complete the warranty work. The manufacturer authorizes it and pays the dealership for the work. The benefit of the CW network is that any of the CW's can work on the units, but again, the warranty work has to be authorized. And often the parts are sent from the manufacturer. Not always, but often. I've bought two units through camping world. I've had warranty work and non warranty work done to them. And every time has been positive. I've had a negative experience at a CW in myrtle beach (on 544). Another CW corrected the problem. Mainly due to the fact that I was not at MB anymore.
wbwood 04/16/14 06:49pm Camping World RV Sales
RE: Good Sam Club card...how long?

Then you have to add the fees of the supplies....you still have to cards made up. Then you have to have the capability of printing all the materials that go along with the card for those who sign up online and by phone. Then you have to deal with postage. So you are at around $100,000 just for the machinery to imprint the cards...then you need printing equipment, paper, envelopes, etc. It's not a small undertaking. Then you have to hire people and supply benefits to handle all this. But if you can figure it out to be a cheaper way where the cost is not passed on to the customers more so than it is now, please send your proposal to Marcus. Maybe he will give you something for it. But I would think that if there is an easier, cost effective and efficient way, that he would be doing it now. Old think Old think? You gotta remember that most of the RVers are older. Many won't even make reservations online, they would rather pick up a phone and use a printed campground directory.
wbwood 04/16/14 06:36pm Good Sam Club
RE: Thanks again CW of Statesville, NC

I would agree and is why I often have a hard time hearing some of the complaints that others post. I've yet to have a bad experience with them. And we've been dealing with them since February 2010 on a TT and motorhome.
wbwood 04/16/14 02:56pm Camping World Service and Installation
RE: Good Sam Club card...how long?

Then you have to add the fees of the supplies....you still have to cards made up. Then you have to have the capability of printing all the materials that go along with the card for those who sign up online and by phone. Then you have to deal with postage. So you are at around $100,000 just for the machinery to imprint the cards...then you need printing equipment, paper, envelopes, etc. It's not a small undertaking. Then you have to hire people and supply benefits to handle all this. But if you can figure it out to be a cheaper way where the cost is not passed on to the customers more so than it is now, please send your proposal to Marcus. Maybe he will give you something for it. But I would think that if there is an easier, cost effective and efficient way, that he would be doing it now.
wbwood 04/16/14 02:54pm Good Sam Club
RE: Good Sam roadside assistance app problem.

You can put the person on speaker and access the app to get that information.
wbwood 04/16/14 02:46pm Good Sam Roadside Assistance
Thanks again CW of Statesville, NC

I wanted to post another positive experience at Camping World of Statesville in NC. A couple weeks ago, I notified my service person at CW via email that I needed to get my unit dewinterized, the 22 point inspection, the sliding pantry checked, install a tv mount in an outside bin and for them to check my water line for leaks as we had the water pump make some sounds in the middle of the night when it was on. Took it in on Friday evening right before close. On that Monday, she notified me that it was all done, but they ordered a water pump to be on the safe side. They had found a very slow leak on the low point drain and fixed it. So they ordered the parts. I asked if I could come get it in the meantime to use until the part came in. She said of course and told me we would settle up when we had the pump put in. Well while we were camping, one of the drawer tracks broke. So I emailed her about that and told her we needed it fixed. A few days ago she emailed me and said the part was in. I dropped it off Monday evening. I remembered that propane was on discount for GS members on Tuesday and Wednesdays, so I emailed her monday night and asked for them to fill up the tank. Yesterday afternoon (Tuesday) she emailed me and said it was done. When I got there, the tech that did the work was there at the desk. He told me what he did and even told me that the pump was much quieter than the first one. He said he made sure to get it to where it was. He fixed the drawer and even put in some screws in other tracks as the manufacturer only put one per track. I paid what I owed and left. After getting home, I noticed that on the 22 point inspection that they mentioned a small hole in the rubber roof and that they sealed it with Dicor. I never saw the hole before, but looked and saw that they indeed put a small spot on the roof. I went inside to see if there was evidence of water intrusion and saw none. And we had a few inched of rain in the last couple of days. I couldn't be more pleased that they have and are taking good care of me. Thanks again to Sandra Tibbs (Service) and David (Tech) for a great job. Y'all make me a very satisfied customer!
wbwood 04/16/14 11:38am Camping World Service and Installation
RE: Good Sam Club card...how long?

Hi dezl_dr, On average, it takes approx. 3-4 weeks for membership cards to arrive via standard mail from the USPS. Note that the cards arrive in a plain white envelope that says “membership cards enclosed.” We’re looking into the delay in your membership cards as it has been past the 4 week time frame. We will get this resolved for you. In the meantime, know that you can print a temporary membership card online. And, Good Sam parks can look you up in the system to confirm that your membership is active. I will PM you your membership # just in case you didn’t receive the email with that information. Sincerely, Good Sam Club Team 3-4 weeks is shameful! The equipment and systems to make and track them on the spot is easily attainable. Come on guys! Join the 21st century My understanding is that they don't do it inhouse. They go through a printer for it. I imagine the cost of over 100 of those machines (for each store) along with the training, maintenance and upkeep outweighs what a printer (who already has the machine to do it) charges. The issue is not so much the machine, but how they mail them out. I would disagree, these type of cardmakers with magnetic encoder can be purchased for less than you think. Using it can as simple as inputting the information into a database and hitting print. Please tell us how much they are.
wbwood 04/16/14 11:18am Good Sam Club
RE: RV Park Review deferred

"The park was nicly landscaped with a creek...the bathrooms seemed ok, but never really used them. Wifi was spotty. Might would stay here again, but they had given away the site we reserved in person 2 weeks earlier to someone else and put us in a site that we barely fit in and was not as nice, thus the reason I am giving them a 2."..... :)
wbwood 04/16/14 08:19am General RVing Issues
RE: Keeping stuff from sliding on countertop?

I imagine all that tape and velcro looks great when you get ready to sell it or trade it in...
wbwood 04/16/14 08:14am General RVing Issues
RE: New to RVing..

Personally, I would go with the bigger one with the slideouts.
wbwood 04/16/14 08:11am Beginning RVing
RE: Keeping stuff from sliding on countertop?

Put the stuff away. As in cabinets or drawers.
wbwood 04/16/14 05:24am General RVing Issues
RE: Scam drawing allowed in Camping world stores-Marcus??

They make these things nowadays called answering machines and even some phones have caller id. When I see a number on caller id I don't recognize or dont want to talk to, I let it go to the answering machine. If it's important, they will leave a message. If they don't leave one, it's not important. You can also block numbers, espeically if you have a smart phone.
wbwood 04/16/14 05:19am Camping World Accessories
RE: Good Sam Club card...how long?

Hi dezl_dr, On average, it takes approx. 3-4 weeks for membership cards to arrive via standard mail from the USPS. Note that the cards arrive in a plain white envelope that says “membership cards enclosed.” We’re looking into the delay in your membership cards as it has been past the 4 week time frame. We will get this resolved for you. In the meantime, know that you can print a temporary membership card online. And, Good Sam parks can look you up in the system to confirm that your membership is active. I will PM you your membership # just in case you didn’t receive the email with that information. Sincerely, Good Sam Club Team 3-4 weeks is shameful! The equipment and systems to make and track them on the spot is easily attainable. Come on guys! Join the 21st century My understanding is that they don't do it inhouse. They go through a printer for it. I imagine the cost of over 100 of those machines (for each store) along with the training, maintenance and upkeep outweighs what a printer (who already has the machine to do it) charges. The issue is not so much the machine, but how they mail them out.
wbwood 04/16/14 05:15am Good Sam Club
RE: The service must just get really better the second year?

Just like my cable bill was a lot lower the first year I had it. Went up by about $50 the second year. It was an introductory rate, to get you hooked. I left DirecTV because of this. The rates kept getting higher and higher every year, yet they were offering new customers uper low rates. Asked for the new customer rates and was told no. So I left them.
wbwood 04/16/14 05:12am Good Sam Club
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