Good Sam Extended Warranty doesn't cover anything.
My experience with Good Sam Extended Warranty (which is actually written by QBE Insurance of America, a company in Australia) has been totally unsatisfactory.
If you have an older motor home (mine is a 2006 model), you will likely find out that a lot of items that you would think are covered are not.
My most recent experience is with the leveling jacks on my 2006 National Tropi-Cal. The jacks are made by Power Gear, a well-known name in the industry.
The motor on my leveling jacks went bad and has to be replaced. After a long series of phone calls and e-mails and ordered parts, I have learned that the original equipment motor for the leveling jacks is no longer made. And the replacement motor for the jacks does not fit the manifold assembly of the original motor.
That would seem to be a simple issue of ordering a new manifold to fit the new motor. And obviously, that would seem to be covered under my Good Sam Extended Warranty because there is no way that the new motor would fit the old manifold. And therefore, the jacks will not work.
However, I soon learn a new wrinkle in the legalize of the Good Sam Extended Warranty. According to their agent, they will only pay for the replacement motor for the jacks because that is the only thing that has gone bad.
It makes no difference that the motor does not fit the manifold and replacing the motor in and of itself will not make the jacks work. The manifold must be replaced in order for the new motor to be able to operate the jacks.
If this makes sense to anyone, I'd like to know.
I have an extended warranty which covers the jacks, but because the company that makes the jacks no longer makes the same pump/manifold as was originally installed, my warranty will not cover getting the jacks back to working order because only the motor went bad, not the manifold. And the manifold does not fit the new pump. And they won't pay for the manifold that goes with the new pump.
Doesn't make sense.
This isn't my first negative experience dealing with the Good Sam Extended Warranty.
My first experience involved a slide out that stopped working. The slide stopped working because of water intrusion and resulting deterioration of the floor beneath the slide. Come to find out that the Good Sam Extended Warranty doesn't cover this because, as I was told by the Insurance Agent, I didn't sign up for option of Seals and Gaskets.
So, the next time I renew my policy, I add the option to cover seals and gaskets.
Then this year I have a problem with a different slide. This time, when the repair facility goes to get authorization for coverage of the repairs, I find out that the Seals and Gasket coverage that I was told by the Good Sam insurance agent I needed to cover the cost of the earlier slide out repair does not cover anything on the slides.
The bottom line, if you are considering Good Sam Extended Warranty on your motor home, have your lawyer look at the policy and be sure you understand that basically, you are buying an extremely limited policy and that there are more exclusions than coverage.
And don't expect the Good Sam Extended Warranty to cover anything that may go wrong with you RV.
“Not a Happy Camper”
I purchased this plan in Oct 2013 to protect my investment. I had to call them because my rig would not start about a little over a week ago. I took it to the shop and since over a week ago I have been told that the mileage is not current. I can prove to the mile where it was and had been BUT they will not pay because it has not been driven since I purchased the policy. WEll it has been started and pulled forward so the grass could be mowed around and under it.
About this mileage..why didn't the person selling me the policy ask me to give him the current mileage? The RV was sitting in my driveway.
Because I had not taken the rig on a trip since I purchased the policy they are accusing me of lying about this. I am so insulted I'm not sure what I am going to do. I am very very angry that anyone would accuse me of this. FRAUD. GS pollutes my mailbox monthly with their products. That is how I even knew this existed. I have paid and now when it is time for them to honor the policy I am a liar t rying to steal what should not be mine? Apparently since my RV never left after putting the policy on it I do not deserve the benefitss in that policy. I had big plans about heading out and driving across the country but because of life and the way things happen I never left. It amazes me that the people I've been talking with all seem to get dumbfounded when I tell them the RV never left the primises. Now I've been told by the repair shop owner that "by the owner's own admission " she never took the RV out. OK guilty here..never took it out to a campground. I did however start it to keep the battery up and as mentioned aewrlier to take care of the grass. I am so mad that I'm trying to find the proper venue for my complaint. I want all of my money back I've paid them and want to register my complaint to the right arena so it can get plenty of views. Peple who think that this company is here for them better wake up. They refuse me and I have done nothing wrong except apparently getting sick and unable to go on road trips trumps their liability.
I tried to call to cancel my policy when I was told that it will cost me $50.00 to put an end to this treatment from Good Sam and that if I did not pay my next scheduled payment in April that a $50.00 charge will be added to that too. When I asked why I was told it is in the policy. DANG..should have really paid more attention to what waas in that policy. I wonder what it says about RVs sitting in driveways for long periods..???
Just for everyone's information I am not Mrs. Bliss. I will not be doing anymore conversation with anyone affiliated with Good Ole Scam because I am traumatized enough already. I'm so mad I do not know where to take this. How strangers decide who is "lying or cheating" is way beyond me. I wonder if the people who did this to me even know anything about me other than I bought this service plan and had a fuel pump go out in my driveway. FRom this comes that......
I own a 2002 Country Coach Intrigue with a Cummins 370 ISL engine. It came with a composite (fiberglass) oil pan. The truck pan would not fit due to the low mounting of the engine in the Dynamax frame. The pan started to leak (2013) where the return oil return line fitting was fashioned into it. Per Cummins the composite pan is no longer sold (obsolete)and is replaced with a steel oil pan. The original pan cost $545.63. The steel pan conversion kit cost $1726.17 through Country Coach. After filing all the parts and labor invoices with Good Sam Extended Service Plan, I received a check for $1747.64. The reimbursed me only the original price of the composite pan siting that their policy is to pay for only original equipment replacement not upgraded parts. I sent them a fax copy from Cummins stating that the composite pan is no longer available and that the steel pan is now the standard. (not an upgrade). GSEW's answer to this was the policy pays for only original parts, even if they are obsolete. My total repair bill was $4863.52. I was reimbursed only $1747.64. Great policy! Seems to me that GSEW needs to update (not upgrade) their part replacement policy. I imagine there are a lot of older RV owners who think they are completely covered. By the way I am a life time member of GS and have most of the available coverages. Hope I don't need to use them.
In 2010 I bought a Veranda 300 and since it was an orphaned coach I thought it wise to buy an Extended Service Plan. I am a Life-member of Good Sam and thus called them first. BIG MISTAKE!!!! The salesman told me that Good Sam was the most comprehensive plan out there. He stated the plan even covered normal wear and tear and cited as an example that if the couch in my coach showed excessive wear Good Sam would replace it. Now almost 3 years later I learn the Good Sam plan only covers moving parts. The latest is that my Norcold Refrigerator has failed. Seals are bad and unit is leaking air so badly that nothing stays cool in the refrigerator section and the freezer is totally frosted over. Replacement cost is around $5000. Good Sam will only cover the electronic board(i.e. the only moving part apparently) and since I have a $500 deductible that works out to nothing, zero, nada.
Bottom line is that I will never do any business of any kind with Good Sam again. Since the death of Art Rouse this has turned into the biggest rip-off in the RV world as far as I am concerned. Just thought I would let people know.
Safe travels to all,
2009 Veranda 300
Serial # 52197
We had a problem with our slide not going out. Brought it to Risco RV service, they found the problem, replaced the motors and handled the paperwork with Good Sam. Good Sam sent payment to them electronically within a day. We are very impressed with both Risco and Good Sam.
In Sept of 2012, I purchased a RV Cover for my Class A motor home. I purchased the extended warranty also at the same time for an additional $90. The Camping World where I purchased the RV Cover is now closed. When I purchased the cover the clerk instructed me to wait 3 days and then register the product with Camping world via the internet. when I tried to register the product the system rejected my input. So I called and spoke with someone on the phone. The person that I spoke with was also unable to register my product. The took all my info and said when the computer system came back up, they would enter the info I supplied.
During the Winter storage (Dec thru March) the cover tore in 4 different places. I called the extended warrant people and was told that they had no info in the computer for me.
In order to protect the innocent...I will only use a first name.
This all started on March 20th...I spoke with a Lynn who was the person I spoke with. She took my info and then asked me to email me a copy of the receipt I had. I did this and she received it per our conversation. She stated that she would forward the info to the input section and it would take 3 to 5 days to get it entered. I called on March 28th and spoke with Helen. she stated that she could not find any record for me on the computer and I asked her to have "Lynn" to call me back. On April 2nd, and not hearing from "Lynn", I spoke with "Steve." Steve was unable to help me, and said that he would transfer me to a supervisor. I spoke with Randy, Eric and Rene, neither of these people could help me nor could they explain why my info could not be entered into the computer. I re-emailed a copy of the receipt to "Rene". On April 5th, I recalled and spoke with Victoria and explained my problem and frustration with the system. She said that she would have a supervisor call me. On April 9th a Melanie called me and I explained my problem. She said that she could and would help me. On April 11th, Melanie stated that she was unable to find any copies of the receipt, so I emailed and faxed her a copy of the receipt and she stated that she did get it and would have it entered into the computer. Between April 11th and April 22nd I never heard from Melanie nor anyone from the Extended Warrant Section. So I called on April 22, but was only able to leave a message for Melanie since she was out of the office. On April 29th, and still not have heard from anyone, I called again and spoke with "Lynn" (the first person I spoke with) who said that Melanie was on the phone and she would have her call me. At this present time I have no faith in anyone calling me. I'm losing faith in Good Sam and Camping World to hold up to their part of all this. I will try this first and if it fails, you go to the next step. I need someone to call me or email me and explain why I'm having so many problems with my problem and help me get it done.