RV.Net Open Roads Forum: Help Get some quality control in this industry

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Open Roads Forum  >  Class C Motorhomes

 > Help Get some quality control in this industry

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tonigil

Whitehouse Station, New Jersey, USA

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Posted: 04/09/05 10:00pm Link  |  Print  |  Notify Moderator

This thread is being closed to focus the responses To this related thread

If you decide that you don't want to read the whole thread after reading this initial posting, You can just click on the page number and enter the last page number then hit ENTER on your keyboard to go to the last page. Or you can just click on this link to take you to the petition site. Thank you. The link to the petition is;

http://www.petitionspot.com/petitions/rvprotectionact
I am sure that you all have read some sad posts of our fellow campers and/or full timers that have had the nightmare of poor to bad quality. Some of our fellow campers have posted their problems looking for suggestions and help. Some were accused of bashing a specific MFG. Those RVers that were so distraught, that they turned to us for answers and made themselves sick over the money lost by their bad choices of MH, trailers or fivers. Some of them did a lot of research and still came up on the short end. When they received replies that helped, they were thankful for our friendship. But, then there were protectors of their own Mfg that accused these poor soles of bashing or crying over what should have been accepted. I have read a lot about these and this really stinks. We should not have to accept poor quality.
I must say that I am now, very happy with my choice and my Mfg. but, I have also had big problems in the past. But, all that aside...........
How and what can we do to insure that this does not happen to us or our friends and Rvers in the future?
Well, I propose that somewhere out there is someone with information on how we as a group of consumers can get some laws and/or guildlines passed so that dealers & Mfgs must follow in order to stay in business with some kind of repercussions for their neglect of Quality Control. If we purchase a house, we don't expect it to leak in our bedroom or anywhere else. We don't expect to have our electric short out because of leaks. We have home inspections before we buy a home to prevent this from happening. We have our roofs, plumbing and structure inspected. So then we have a choice. But when we purchase a MH or trailer we have no inspections and we become the inspectors. But, we must set it up to eliminite the annoyances for these companies of the "Cronic nusances" that some people are by nature.
There will always be the few that no one can satisfy. But, for those that have serious,dangerous or uncomfortable problems with their MH's, trailers or fivers, there has to be a way that we should not have to look to lawyers for help. Only to have to pay thousands of dollars for this help.
There should be an indepentent panel or investigators that can serve as intermediators for assistance in these cases. Or maybe even a Federal law and/or inspectors for the industry.
There should be a way that this could be accomplished. The Lemon Law is not in every state. That is why it should be a Federal Law. A law that we don't have to get a lawyer to settle it for us.
So if any one of you have any knowledge of what we get do or how we can get this off the ground, I will be in the front line assisting to get this started.
Thank you, Toni

* This post was last edited 10/11/05 09:32pm by an administrator/moderator *   View edit history


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robinandbob

Rossville, GA

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Posted: 04/10/05 05:41am Link  |  Print  |  Notify Moderator

Thanks Toni, please keep us posted on what you get in the way of information. I know we've got to have people on this forum who can help.

Robin


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snowhawkwoman

Lyons, KS

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Posted: 04/10/05 06:48am Link  |  Print  |  Notify Moderator

If you go to http://www.us.gov/Citizen/Topics/Consumer_Safety.shtml you can click on several different areas for info or to email a complaint about an RV mfg. or truck or auto or just about anything including Cable TV!! - if more folks would make their voices known to the higher ups maybe some changes would be made?........


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TraderVic

Manahawkin, NJ USA

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Posted: 04/10/05 07:11am Link  |  Print  |  Notify Moderator

Some may find this useful.

http://www.rv-coach.com/RV/manufacturers/survey/rate_your_rv_results.html

tonigil

Whitehouse Station, New Jersey, USA

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Posted: 04/10/05 09:14am Link  |  Print  |  Notify Moderator

Thank you, I will be checking these sites as soon as I get back gotta go take care of personal stuff today and will work on it tomorrow. Again thanks. Keep them coming. Toni

Cimriver

Colorado

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Posted: 04/10/05 10:39am Link  |  Print  |  Notify Moderator

New RV sales were up 16% last year. As long as consumers are willing to purchase RV's at those kind of levels, there is no motivation to up the quality.

I agree that RV quality doesn't match many other product types. Remember when the US car makers were producing low quality vehicles? What changed? The foreign auto makers entered the fray and US automakers were forced to up their quality to keep pace. They did and we now have quality vehicles produced by US automakers.

What we need here is a good dose of healthy competition and like you consumers demanding higher quality.

There is areal tendency for folks to defend the manufacturers of their own Rvs. No one wants to believe they bought an RV lacking quality.

On the other hand I have seen posts reporting so many issue that one has to wonder why they drove or pulled it off the lot. Consumers do need to protect their own interests with a thorough PDI. Good dealers respect this and will cooperate.


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tonigil

Whitehouse Station, New Jersey, USA

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Posted: 04/10/05 01:30pm Link  |  Print  |  Notify Moderator

gtye,
Although I agree with you on all aspects of the competition theory, most of us think that the warranty will cover any problems in the first year. This misconception has been handed to us so many times that now we believe it.
Also, the auto industry now has Government guidelines to be followed. All be it, that most of them are on safety, we also have the Lemon law. Which btw, does not cover the living quarters in most states. So if we could at least get the Lemon Law as a Federal (with all states)Law to include the living quarters of the RV, Then we have at least advanced to the next level.
I do know that we have the "Magnuson Moss Act" which is a Federal Law governing all warranty products. But, to do this we have to pay an attorney. Right now, that I know of, Florida has the best laws so far that I have seen. But, it even has room for improvement. They do have an arbitration system down there. But only if you purchase in Fla.
I will be checking on those 2 links that are posted here on this thread as soon as I can donate more than a few minutes to actually absorb what I am reading. I would really like to get this going and I am going to try to do more research. Thank you. Toni

tonigil

Whitehouse Station, New Jersey, USA

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Posted: 04/10/05 08:02pm Link  |  Print  |  Notify Moderator

snowhawkwoman
I checked the link you posted and it is good information if someone wanted to find out where to start to file a complaint. However, well, this is a quote....
Quote:

Please note that many of these agencies will not act on the behalf of individual consumers, although they do use complaints to document a pattern of abuse that may allow them to take action against a company.

So you see they will take your complaints but they really can't help the individual. However, it is a great site for finding our Attorney General for each state. I will keep looking. Thank you, Toni

HiTech

Texas

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Posted: 04/10/05 08:11pm Link  |  Print  |  Notify Moderator

A reminder on the usage policy which everyone agreed to when they joined this site:

"Posts are not allowed in which a local or state consumer action board and/or legal consul is/have been involved. This includes posts related to future, ongoing or past lawsuits. "

This thread is within those guidelines - let's just keep it there.

* This post was edited 04/11/05 08:40pm by HiTech *

tonigil

Whitehouse Station, New Jersey, USA

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Posted: 04/10/05 08:22pm Link  |  Print  |  Notify Moderator

I'm back. I found this link which is great but.....http://www.ftc.gov/bcp/conline/pubs/buspubs/warranty.htm#understanding
This is what I had previously stated...These laws are great and they work. But, we do need an attorney for these.
http://www.ftc.gov/bcp/conline/pubs/buspubs/warranty.htm#Magnuson-Moss
I would like to get a law passed the will regulate the industry with guidelines to follow. So that we don't have to use an attorney. And, that we could resolve these issues automatically. Toni

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