We have had Mexican auto insurance through Adventure Mexican Auto Insurance for over 6 years. They represent several companies, we buy the Genworth policy for yearly coverage and evacuation insurance. While traveling in Baja we have seen their adjusters at work, they are very efficient and courteous.
I just checked with San Xavier to renew my policy. In the past the insurance company they used was Mapfre-Tepeyac but now have changed to ANA Seguros. Has anybody used ANA Seguros. Want to renew with San Xavier but thought I would ask first.
We have used San Xavier in Tucson since 1987, and never had a problem until now. Had an accident and took out the rear right fender and tow mirror. The Mexican insurance adjuster was at our meeting place within an hour and authorized repair in Tucson. However, the person we are dealing with in Tucson is proving extremely difficult to deal with, keeps dragging things out. He says they do not "order parts". How can you do repairs without ordering the appropriate parts. Luckily the repair facility has them in stock. Looks like we will have to pay for the repairs ourselves and reclaim from the company (Mapfre). This has changed our view completely and we are now looking for another insurance company. Is this a reflection on the company, or just the agent dealing with the claim? Either way, we will no longer recommend this company as we have done in the past.
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