Very disappointing to hear your story Scott. Hope it ends better for you. My 21ss is going back to the dealer for some warranty work after the new year. I hope my experience goes better than yours. Good luck.
Brad (40), Cheryl (40), Kaila (17)
'07 F-150 XLT SuperCrew 4x4 with 5.4L V8 and 3.73LS gears
'07 Rockwood Roo 21SS
scott just a question which dealer are you refering too i'm looking around to buy a 21ss and i wan't to be weary about which one i buy from if you dont wan't to put it in the post pm me please
TV 1997 GMC SUBURBAN, 92 Mustang Rag Top
PUP 1992 Starcraft Starburst
Eric 32,Tammi 37,Anthony 12,Julia 10,jason 9,Briana 7,Ashley 5,Robert 2
mwebber78 wrote: Sadly sounds like a typical RV dealership that I read about on here all the time. Poorly trained and paid moron's who have a hard enough time getting out of bed never mind fixing a 20K trailer.
Next time tell them to send the parts to your house, you and your neighbor and a six pack later the work would have been done to a higher quality then what you found.
Give them your shipping address for the cabinet pieces and tell them to ship them directly to your home and save them and yourself of any future hassles.
I agree, This time last year I was having the same nightmare with my Orbit. In the end, I had the manufacturer ship what I needed to my home or place of work for me to do it myself.
Don't like the view?? Then change it and Go Camping
I'd agree with you that that all is pretty horrible. The part that I think that would bother me the worst was the damage that they've caused that can't be undone, like the chip out of your entertainment center and the hammer dings in the cabinetry.
For the workers to be tracking dirty shoes and leaving calking on your bunking shows a general disrespect for your property, and a complete lack of pride in the work that they do.
You would like to think that they would do a great job planning to have you come back to buy that "expensive coach" when retirement comes and it is time to do some serious RVing. Honest and great repair work would make me keep coming back.
taborekle wrote: For the workers to be tracking dirty shoes and leaving calking on your bunking shows a general disrespect for your property, and a complete lack of pride in the work that they do.
Larry
Exactly my thinking too! The dealer indicated to me that action has been taken against the tech, whatever that means, but I still ask where the quality control was? I know in my job everything I do is first put through a peer check and then is gone over by senior review! Even back in the day as a paint and body man, my supervisor checked my work and then the shop manager did a final inspection. I took no offense when they told me to re-work something, and I'd often eat the time doing it because I felt I had not performed up to the appropriate standard of quality that I should have!
I did learn something interesting, FR only allows 0.5-hour to be charged for R&R of the cabinet top, which is a real rush job in my estimation! Leaves nothing for taking pride in the work. Yet another Mc__ (McDonalds, McMansions, McDoctors, now McWarranty).
luvztheoutdoorz1 wrote: You would like to think that they would do a great job planning to have you come back to buy that "expensive coach" when retirement comes and it is time to do some serious RVing. Honest and great repair work would make me keep coming back.
EXACTLY! After thinking about things for the past two days, having several conversations with dealer personnel and FR, I absolutely WILL NOT return for ANY work. I will perform any repairs myself as I have a healthy background with tools and a more thoroughly equipped mechanic and wood-working shops than I observed at the dealer!!!
You know what really gets my goat? Several folks at the dealer have told me that they completely agree unacceptable work was performed. However, NOT ONE has stepped up and offered me an apology. Not one.
We took our unit to the dealer for a few warranty repairs which one was both bunk canvas' needed to be replaced. After hearing horror stories about replacements not being done correctly, I was sure mine was going to be one of them. Upon seeing our trailer, It looked like one of the canvas's was too large. It was sagging and bunching on the sides. After bring this up with the service lady, she knew she'd ordered the right one and couldn't understand what the problem was. DH and I re-did the velcro on the bottom of the canvas and lengthened the bunk poles and low and behold, they fit. I was a stickler on checking everything that we had them do and luckily for us, the repairs were done to MY specs. (I'm extremely picky).
I'm sorry that you had such a bad time with your dealer. I can't believe people don't use their common sense or take a few minutes more to do things right. To them, the RV is just another unit they have to mess with but with us (the owners), it's our way of enjoying nature and where our memories are made.
Scott_C wrote: ... I know in my job everything I do is first put through a peer check and then is gone over by senior review! Even back in the day as a paint and body man, my supervisor checked my work and then the shop manager did a final inspection.
I did learn something interesting, FR only allows 0.5-hour to be charged for R&R of the cabinet top, which is a real rush job in my estimation! Leaves nothing for taking pride in the work. Yet another Mc__ (McDonalds, McMansions, McDoctors, now McWarranty).
This is really just a reflection of the current RV industry, which is non-unionized and by and large piece-work oriented. The obvious result can be low price and poor quality if you're unlucky. There should be no surprise here.
Gary
2001 Airstream Safari 25SS tugged by 2001 GMC Yukon 5.3L 3.73
Hensley Arrow • Jordan Ultima • Barker 3000 • Mckesh
the whole not apologizing thing would have made me blow my top i know from working on cars that a simple apology goes a long long way still doesnt fix everything but makes you feel good
Figured time for another update since this is just in - A new pair of mattresses have FINALLY arrived at my dealer! It's only taken almost 3 months to get them, and I'll spare the details but two things to note 1) Forest River makes their dealers work directly with suppliers for warranty replacements of third-party products and 2) those third party vendors are CLUELESS about the manufacturer's specifications! They sent the wrong sizes and styles of mattress twice, even though furnished with photos of the mattress ID tags! The vendor had to call me directly to describe exactly what was needed! I am paranoid that I am going to make the journey to exchange mattresses and still find one, maybe both, not heating... UGH!
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