Here is the information on National RV FAQ chapter 11 proceedings.
It is broken down into employee customer dealer and vendor.
National RV Chapter 11 - Frequently Asked Questions, by Category
Employees
Retail Customers
Dealerships - Service Questions
Dealerships - Sales Questions
Vendors
Contact Information
Employee Catagory
How do I receive or roll over my 401K retirement account?
A 401k distribution form will be mailed to the last address that is on file. Complete the form and either mail it to 3411 N. Perris Blvd., Perris, Ca. 92571, or drop it off at the Company guard station between 8:00 am and 2:00 PM. Please make sure your phone number is on the form.
Can I keep my heath Insurance?
Yes. If you were on one of National RV's health plans at the time of your employment separation, then you will be given the opportunity to continue your coverage through COBRA.
COBRA information and enrollment forms will be mailed out to current health insurance participants over the next three weeks.
How do I get my last check if I wasn't working that day?
All paychecks that were not picked up were mailed out certified on 11-30-07. If after 12-11-07 you still have not received your check, please call 951-943-6007 extension 5227.
Did National RV place a stop payment on any checks?
Yes. Any payroll check that was not cashed or was not cleared by 11-28-07 was re-issued in the form of a cashier's check.
Can I file for unemployment?
Yes, please see attached link. http://www.edd.ca.gov/fleclaim.htm
What do I do if I have been charged an insufficient fund fee if one of my checks had the payment stopped?
Call your bank and explain that National RV placed a stop payment on your check and see if they will waive the fee. If the bank won't waive the fee, then you can get a payment claim form from http://www.omnimgt.com/nationalrv, and follow the steps in filing a claim with the bankruptcy court.
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Retail Customers
What happens to my warranty?
We regret that NRV can no longer make any warranty payments to dealers or consumers. However, other warranties applicable to your motorhome (e.g., chassis, engine, and appliances), should not be affected.
How do I get warranty service for my coach?
You may make arrangements with your dealer, make a claim through your third-party extended service contract (if you have one), or, in the case of non-NRV components covered by another manufacturer's warranty (e.g., chassis, engine and appliances), contact the applicable manufacturer directly for assistance.
Where can I take my coach for service?
Any dealer or service facility.
How do I get parts for my coach?
Your dealer may have parts in stock, or you can contact the manufacturer of the specific part.
My dealer says I have to pay for warranty work or I won't get my coach back or they will impose a mechanic's lien on my coach.
Regretfully, you must make your own arrangements for payment with the dealer.
My dealer has my coach for warranty repairs, but won't tell me what's going on.
You will need to work directly with your dealer to determine the best course of action for your repair issues.
I paid for parts and have not received them yet.
You will need to work directly with the company that you paid to determine if the parts are available, or if the part can be secured from another supplier.
The dealership (whether coach purchased there or not) will not make an appointment for warranty work.
You will need to work directly with your dealer to determine the best course of action for your repair issues, or seek another dealer or service facility.
What do I do if my coach is involved in a Recall?
NRV strongly advises that customers involved in any NRV recalls have recall repairs performed at the earliest opportunity, and pay the servicing dealer directly, since NRV cannot pay dealers to perform recall repairs.
How can I get reimbursed for money owed to me by NRV?
File a proof of claim with the bankruptcy court. A proof of claim form is available at http://www.omnimgt.com/nationalrv.
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Dealers - Service Questions
Will you continue to honor your warranty?
We regret that NRV can no longer make any warranty payments to the customers or you. However, other warranties applicable to the motorhome (e.g., chassis, engine, and appliances), should not be affected.
I have customers in for warranty repairs - what do I tell them?
You will need to work directly with your customer to determine the best course of action for their repair issues, arrange for payment from the customer, or advise them to seek another dealer.
How do I get parts?
Work directly with the manufacturer of the specific part or a separate supplier to secure replacements.
How do I identify what parts I need?
Unfortunately, there is no one at NRV to assist with this. We suggest that you work directly with the manufacturer of the specific part or a separate supplier.
What happened to the parts I've already ordered?
If the parts have not been shipped, the order has been cancelled. If you have already paid for the parts, you must work through the bankruptcy court procedure to secure your claim and any potential funds.
I've received incorrect parts. What can I do?
Work directly with the manufacturer of the specific part or a separate supplier to see if you can return the part and secure the correct one. Alternatively, you may keep it in stock for a future customer.
I have parts I don't need (to be returned for credit).
Work directly with the manufacturer of the specific part or a separate supplier to see if you can return the part and secure a refund. Alternatively, you may keep it in stock for a future customer.
What do I do about service on my in-stock units?
You will need to determine the best course of action for your business.
When do I get my outstanding warranty claims paid?
All creditors must work through the bankruptcy court procedure to secure their claim and any potential funds.
How do I find out about our claims in appeal status?
All creditors must work through the bankruptcy court procedure to secure their claim and any potential funds.
What about Recalls?
Because of the bankruptcy, NRV is not able to pay for recall repairs. However, NRV strongly advises that dealers work directly with any customers involved in any NRV recalls to have the recall repairs performed at the earliest opportunity.
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Dealers - Sales Questions
How can I get my rebates or spiffs?
All creditors must work through the bankruptcy court procedure to secure their claim and any potential funds.
Can I buy more motor homes from you?
Yes. At some point in the bankruptcy process, unsold units at the factory may become available.
Will you buy existing stock back?
No.
Is NRV being purchased by another company?
Unknown. It is possible that at some point in the bankruptcy process, another company may buy all or part of NRV and/or its product lines.
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Vendors
When am I getting paid?
We cannot provide any legal advice to you. Generally speaking, all creditors must work through the bankruptcy court procedure to obtain payment.
When can I come and pick up my equipment/materials at your facility?
Please contact Quinten Thompson or Mike Cloninger with any questions.
You haven't paid me for shipments delivered to your facility - can I pick them up and withdraw the invoice?
In most cases, no. Please contact Quinten Thompson or Mike Cloninger with any questions.
We owe NRV money. Do we have to pay it?
Yes. Any money you owe to NRV still must be paid.
Who is managing the bankruptcy and how can I contact them?
The bankruptcy is being managed by the Omni Management Group. Their website is http://www.omnimgt.com. We encourage you to navigate to the National RV case on this website for real time updates on these proceedings.
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Contact Information
Retail Customer's and Service Providers, please contact: customers@nationalrv.com
All other contacts, please send your questions to: generalinfo@nationalrv.com
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John
2001 42' Foretravel U320
2007 Bornfree 24 Painted
2001 Jeep Wrangler
2007 Burgman 650 Executive
Susie and Dolly (Cavalier King Charles Spaniels)
Dolly now in our hearts and thoughts 8-27-05
Doodle a Black and Tan Cavalier
Lolly a Ruby Cavalier
WOW: So what they are saying is: Whether you are an owner or a dealer you are on your own. Today's Tucson paper had an ad from Beaudry's. They have 35 National units for sale at " great savings" Also states that all units have chassis warranties and " manufacturer's component warranties. They are also offering a one year 12,000 mile service plan for $1.00. No expalanation of what that entails.
I started thinking of all the things that are not covered by any warranties: leaky roof, leaky windows, loose flooring, cabinetry problems, anything to do with the slides. I also wonder how some of the parts suppliers will handle the warranties. Of cousre the big guys: Dometic, Norcold, etc. will give you the full warranty. But I bet some of the smaller companies might be upset that they did not get paid and will not step up to the plate.
Does any one know exactly what kind of savings are being offered? Would have to be 50 % or better before I would look at one.
Not to be synical, BUT ....sounds like buying a YUGO ,(or trabant) nowdays.
You get what you pay for, no more than that. It could be a tremendous opportunity for some, or a BIG hole in the ground, to throw money into, for others.
1994 Dodge Cummins Turbo Diesel,3500,Dually (Oh YEA )
1991 Ford F-150
2000 Cardinal 27RK DL)
Prodigy Brake Controller
Honda EU3000is Generator
Raytek IR Thermometer,Garmin C-330 Nav./GPS
Doran Pressure Pro Rally's attended so far- 8 My Blog
moisheh wrote: WOW: So what they are saying is: Whether you are an owner or a dealer you are on your own. Today's Tucson paper had an ad from Beaudry's. They have 35 National units for sale at " great savings" Also states that all units have chassis warranties and " manufacturer's component warranties. They are also offering a one year 12,000 mile service plan for $1.00. No expalanation of what that entails.
I started thinking of all the things that are not covered by any warranties: leaky roof, leaky windows, loose flooring, cabinetry problems, anything to do with the slides. I also wonder how some of the parts suppliers will handle the warranties. Of cousre the big guys: Dometic, Norcold, etc. will give you the full warranty. But I bet some of the smaller companies might be upset that they did not get paid and will not step up to the plate.
Does any one know exactly what kind of savings are being offered? Would have to be 50 % or better before I would look at one.
Moisheh
I went to a hugh RV dealer in FL, back in Oct., and was shown a NRV Pacifica. I asked about potential Co. problems, and was assured that reps from Nat'l were just there a week previously and had quaranteed that things were going fine w/ the Co. Being a former MARINE, my thoughts were "trust no one" !! Sometimes it feels bad being right.
08 Fleetwood Providence 40X
FL-XC
US Gear Braking system
Blue OX towing system
06 Saturn Vue AWD toad
Wife and best friend Martha Baby
SweetPea - 15 year old "Maine coon cat" still mean as ever
Beware of those who point their finger the LOUDEST !
What a mess...and I feel for these new coach owners...it's bad enough that the depreciation on their units is going faster than I can type...hopefully most won't have any issues to worry about...
* This post was
edited 12/16/07 10:36pm by an administrator/moderator *
"We are often so caught up in our destination that we forget to appreciate the journey."
1998 36ft. National Tropi-Cal Model 6350, with a tag axle and one slide, on a 1997 P32 Chevy chassis....7.4 Vortec Engine
AFter reading that list, I don't care what % off MSRP you can get on a national, I would steer clear if I was a buyer. How sad for those who have a coach in for service now or someone waiting to get a punch list fixed on a new coach. Very sad.
Jim , MJ & Spirit of Sambuca Bear
2006 Winnebago Vectra
Jeep Liberty Toad
Offline
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'94 Bounder 31K
