And next time you buy a used truck, don't buy the one with the Edge box, K&N Filter, and big exhaust that suggests the previous owner rodded the******out of it!
'03 Chev 2500HD LT 4WD D/A CC SB
'03 Desert Fox 21SW Toy Hauler
'02 HD Road King, CRF230, TTR125, 2-DR125's, CRF100, PW80
16,400 GCVW
Dave/Jenn/kids
All work and no play makes Dave a dull boy
I called a manager level contact at GM yesterday and read all your thread posts to him word for word. This was a non-binding conversation. Friend to friend. His comment was that, the truck, being a 2005 model year and being a maximum of 3 1/2 years old, something does not sound right with your posts, the wording, or the actions taken.
Some of his questions were: Did YOU buy the truck new? Is it or has it been chipped, altered, abused, or performance enhanced by any after market or non GM or non GM approved components? What was the cause of the first transmission problem, when and what mileage? Who did the repair and what did they do, GM or other? Same info for repair no. 2? Why was an unauthorized non OEM transmission placed in this truck thus voiding GM's warranty? What's the total mileage on the truck now? There must be an actual paper trail or traceable evidence.
So many actual details would need to be verified since this conversation is only a voice 3rd or 4th party conversation and could be "hearsay" or "misleading info".
He further stated, if an authorized GM dealership had made the repairs to the original transmission with GM's authorization, your original transmission was under full warranty thru today unless you had surpassed the 5yr/100,000 mile limitation for any or each juncture. By replacing the transmission (if non GM approved) on your own authorization, you had voided the total drive line GM warranty as this is an industry standard as spelled out in the warranty writing. He said he is not authorized to authorize an engine replacement for the head ? defect as that is handled by the zone manager/others but that your defect casting, if is actually determined as such, would be covered well beyond the 5yr/100,000 mile limitation if it had contributed to the engine's failure as you had described. Unfortunately, you had allowed your truck to be placed in a "gray area" of determination by the non OEM component direction you have taken. Therefore, it would come under the zone/field liaison heading for action determination to take place.
He was only trying to help and asked his name and title not be given as he is not the present authorizing agent for your warranty actions.
Personally, if all your statements are true and can be factually proven in writing and actions to be GM's responsibility. I'd go back to the zone manager and insist on help or you will seek attorney/court action. Obviously, your warranty must have been in force when you purchased the truck to be actionable. The VIN number will tell the real history of the truck if GM serviced and/or repairs took place by them.
I can only hope the proper action will take place in your case and the right entity prevails.
Sorry this post is so long but I wanted to be sure it's accurate.
2004 Chev 2500HD D/A crew cab LB 4X4 - Air Bags - Loaded
915 Lance Camper with 2'X 8' rear porch (my own design n build)
29 ft Carri-lite 5th wheel - 1 large slide - specially built
36 ft Carriage - 3 axle 5'er -NOW SOLD- Looking at some new 5'ers
I thought that you had a damaged BLOCK - not a damaged head. The bad head should not cost to much to replace. I think the dealer is overcharging for the damaged head repair.
I would be calling in the lawyers now. I have no idea how the dealership or GM could prove that a damaged head was caused by a transmission installation or even connecting a heavy duty transmission somehow overloaded a head causing it to crack.
Yes installing the transmission can put stress on the block, if you do it wrong, and hang the weight of the transmission off of only 2 bolts or something (not saying that it is possible, but I guess there is a slim chance it could happen) but that problem would be the transmission installers problem, not yours.
The insurance company has a pretty good deal. They charge you $2,500 for an extended warranty and only payout a maximum of $10,000 in repairs. They probably have an agreement with the dealer to pay a percentage of the actual bill, so they might do a "$3,500 transmission" and actually only pay the $1,500 - $2000 that the job is worth while telling the customer that $3,500 in work was performed.
I still can not understand how $7,000 can be put into one transmission.
My C6 was rebuilt for only $350 back in 1992, that included removal and re-installation, and new seals, clutches, ect. While I did not wait for the transmission to die, and no machine work was required, the rebuild kit was only about $45 back then, the $305 was for labor.
Yes I still feel sorry for you. Somehow I think that the dealer is overcharging for this work.
And I do remember the 350" diesel that GM built back in 1978. I knew someone with one in a Cadalic and the rear oil seal went out 3 times in the 75,000 miles that he kept it. Another one was in a truck, the engine was bad before 50,000 miles. I drove a 1987 6.2L mildly improved version of the 350" diesel. It was guttless, and also had cracked heads after 62,000 miles. Every 6.2L in our fleet (I worked for a large city) had bad heads within 75,000 miles or the truck was sold to avoid $5,000 in repairs (in our own shops) to the trucks.
I guess the 6.5L was turbocharged, but still did not have the longevity of other engines.
I had great hopes for the 6.6L engine. Knowing that Isuzu makes a great diesel, and having put 70,000 miles on a 1984 2.2L Isuzu longbed compact truck I liked diesels. It is to bad that GM single handly put diesels into a catagory of being unreliable in the US. It was because of the inhouse design by GM that Ford decided to use the International build 6.9L engines, and probably why Dodge did the same thing - using the Cummins engine.
The penny pinching accounts had a lot to do with the Cummins engines too. They ordered Cummins with 2 valve heads, something they had not built in their larger engines, as a cost cutting measure, leading to less horsepower than might have been availible (probably because of the poor automatic transmissions of the time). The early Dodge diesels where only rated at 160 HP, later upgraded to 190 HP.
I had hoped that the penny pinching accountants did not have much to do with the 6.6L design, but I guess their penny pinching has started to show up 100,000 miles down the road.
By the way, how many miles are on your truck - and do you pull anything super heavy with it?
Fred.
Money can't buy happiness but somehow it's more comfortable to cry in a Porsche or Country Coach!
Golden_HVAC wrote: It is to bad that GM single handly put diesels into a catagory of being unreliable in the US.
Ummm....
I think before making an all inclusive statement like this, you should check out who owned Detroit Diesel, and the locomotive, and marine engine builder ElectroMotive Division until just a few years ago. GM built alot of marine, and locomotive diesel engines that are still running after 50 years on the job.
Oh, and BTW, GM didn't have any influence on the design of the 6.0L PSD.
TravelNutzs that was what I told him to do on the eighteenth post.
I do have few problems with what your buddy said.
1 “Did YOU buy the truck new”
GM’s warrantee is transferable right, know they are on Buicks?
2 “Is it or has it been chipped, altered, abused, or performance enhanced by any after market or non GM or non GM approved components?”
There are Federal Laws that cover this and GM has to prove the mod or part caused this failure. I worked at Doehler-Jarvis and we made aluminum heads and blocks for GM. Porosity is caused when air is trapped in the die during casting. The addition of vent pads and vacuum will stop this. By the way GM quality back in 97 (I know long ago) was only 62% compared to our 98%. We X-Rayed 100% every casting before it left, GM maybe 1 out of 70.
Now I’m not saying your guy is wrong because everything he said is just what GM will try to use to get out of taking care of their Customers. That kind of stand is why we (the big three) have lost customer after customer to the Imports.
Bendmore whatever you do, don’t let anyone have that head until GM repairs the truck. If they say they need it to evaluate your claim make sure you have pics showing the defect and have them sign for it along with acknowledging the defect. If there is a serial number on it get a pic of it and put it on your document.
The reason the GM person wanted to know If "bendmore" was the original owner was that he then could speak for and produce the written documents to verify what has been done to or with this truck from day one and who performed the service, repair, or changes. If it had a previous owner, there would be no way of knowing if he had changed oil/filters, run hard with coolant level low, chipped, abused, caused harm to the transmission, etc. The list is endless. Read the warranty from any manufacturer thoroughly and you'll find it clearly states the conditions/limitations under which the warranty would be honored or not honored. What's covered and what's not covered. U.S. Federal Courts have repeatedly ruled that if the conditions wholly stated in the agreed upon (manufacturer and purchaser) warranty are not met, the provider of the warranty is not under obligation to cover costs of repair or replacement of said warranty covered item/items.
I've personally been thru the court proceedings as a professional expert witness in an abused engine (operated without sufficient lubrication oil) case. I can't go into detail as it's a sealed case settled before jury deliberation. I learned a lot to say the least of the obligations required of both parties. nuff said!
You are not correct in your statement that the manufacturer must prove the cause of failure. The owner/plaintiff MUST provide documental proof he met the conditions of the warranty he accepted and entered into first. Otherwise it's a he said/she said situation. The manufacturer has reams of documents to back their position. That's what testing and certification is for and provides. I'm sure you know the word "cert's" having been in automotive supplier employment. One of the papers you sign for the new warranted vehicle purchase is that "you have read and understand the vehicles warranty and warranty limitations". Pull out your papers from your last new vehicle purchase and you'll find it. The original signed agreement copy was sent to the vehicles manufacturer coffers and you were given the carbon copy for your records.
Also, the GM contact clearly stated if it was GM's defect, they would not walk away from correcting the issue. This is not a black and white situation as was noted by the OP's actions. It's quite gray as the conditions of the warranty had been violated by the vehicles owner by his own admission in his series of posts. Somebody must have seen something upon the inspection of compromised parts that must have brought into question the compliance to the conditions of the provided warranty.
I was not there nor was the person from GM I had talked to. We have only heard one side of the issues and only in the overview words posted by the OP.
I don't feel I should go any further with speculating what the particulars of this post situation is or will be. I can only hope it has satisfactory results for the OP and will wait to hear how it works out.
Bendmore is NOT the original owner! While I can not remember where he bought the truck, I have a birdie in my brain going off, that it might have been a lease return from a hotshotter!?!? That still does not sound right to me either.
He has had way more issues than should be for one of these rigs personally.
ALtho I will admit the porous issue on a block or head from GM, had one of them with my 96 6.5TD, and same thing happens to some of the Navistar blocks with out the additive that is recommended on those rigs.
Many things do not sound right!
marty
05 Chev CC D/A LS Dooley
92 Navistar dump truck, 7.3L 7 sp, 4.33 gears with a Detroit no spin
00 Chev C2500, V5700, 4L80E, 4.10, base truck, no options!
92 Red-e-haul 12K equipment trailer
3 Single axle utility trailers
Offline
