Favorable report to mfg is a salesman's ploy to distract the buyer from the issues at hand. Been there done that on a car, never did get the questionaire and the car was new with only 39 miles.
If the salesman was sorry about the sat dish then I would be very strongly inclined to be sorry about the deal.
Other than that you should enjoy your new MH and do what the rest of us do and RV as much as possible.
This is just one of the reasons I do not like doing business over the internet and why price should not be the main factor in buying. But it has been a nessesary evil now a days. A non refundable deposit sight unseen is rediculous. A deposit to take it off the market subject to viewing and approving the coach yes, but before seeing it...no way.....just another reason to purchase from your hometown dealer. Now you have an unhappy customer and the salesman has done alot of "foot work" for nothing. Remember, time is money......and if you do not have time to purchase a $200,000 item.....maybe you should put it off till you can.......and all this is JMHO
We found our MH on the internet with a dealer north of Chicago. We drove up there, checked things out, drove the unit and did the deal. We did not have our trade in with us the first time. We had pictures and told them about the unit. Our contract was agreed upon by both parties providing our trade was what we said it was. We gave them only a $1,000 down and this was non-refundable if we walked away from the deal. Kind of like a down payment on a house. If you don't hold up your end of the bargain, they have the right to keep the money. Now, if there was another reason, such as the MH wasn't what they represented, I would say the dealer failed to hold their end up and should refund money. I would never give $5,000 down before seeing anything...car or MH. Also, I think when they said there were 3 people in front of them, I'm pretty sure that meant three other PDI's had to be performed before they could get to theirs. It wouldn't make any sense there were 3 other people lined up to purchase this MH.
"tallyo" -- based on the info the OP originally posted, I said he did not have the true story on this unit, i.e. is it really a used or what is it?
As it turns out he knew was used by an "executive" so was really a demo but probably had to be sold as used now. I have 30 years in the auto/rv sales business so the survey thing tipped me off. there are sections to rate the vehicle & sections to rate the dealer. have never heard of any manufacturer doing surveys on used units but could be a new idea, probably a good one!
with the current information my opinion is that he is dealing with a very unethical dealer( taking a deposit to secure deal then putting 3 others ahead of him on same unit would be legal grounds to get deposit back IMO )
however the original poster has never complained about the price he paid so if he can get his "dome" I would suggest he then advise Winnie about this dealers business practices, ask them to suggest an alternate dealer for service, inform the readers here who this is and "divorce" this dealer immediately and go and enjoy his new M/H.
2000 F250 V10 dragin a 2005 Titanium 29E34RL fiver
Farmer Jim wrote: We had already put a 5000 dollar nonrefundable deposit down.
Jim
We should probably get something straight. From a legal standpoint, there is no such thing as a non-refundable deposit. A contract is only binding when two parties agree on on what is being represented. What I mean is that if the coach was misrepresented in any way, the deposit must be refunded. So if the coach did not have the dome satellite installed, you have the option to immediately require refund. Not saying you should, but you can not be forced into a purchase. This is what is known as duress or coercion and the contract is not binding.
Probably too late now, but just felt one needs to point out, that one is not be forced to continue a contract where one party is being dishonest. If something is being misrepresented, your obligation is done.
See http://en.wikipedia.org/wiki/Duress_%28contract_law%29 for more info. There are probably better legal sources, but Wikipedia was the quickest I could find.
Daveinet,
You beat me to the punch. I was about to post the same thing!
In most cases, this type of nonsense dreamt up by the seller isn't worth the paper that it's printed on in litigation..especially when you didn't receive what you bargained for.
mtrumpet
2000 Southwind Storm 30H
Ford Triton V10 6.8L
F53 Chassis
Davis Tru-Trac
Henderson Rear Trac Bar
Carquest/Moog Steering Damper
Monroe RV Gas Magnums
Goodyear G670 RV's
v10superduty wrote: something is a little fishy here, this is a "used" unit but they are having you send in the owner satisfaction report to manufacturer? This should have been done by the ORIGINAL purchaser when supposedly first sold! you don't have the true representation on this RV !!! was it a wreck? demo? repo? drowned? not trying to scare you but you have to research this and get the truth, you may wasn't to legally undo this deal when you find all the facts.
Dead on! Sort out all the advise given by our knowledgeable forum members and it comes down to one thing - you were mislead and flat out lied to. Sending the money may not have the wisest thing to do but takes a back seat to being lied to. If in fact this is a used unit the report to Winnie is long since been sent - if it were me I would be on the phone to Winnebago tomorrow. Buyer beware only goes so far - then it becomes almost criminal.
I'm with these 2. Why on earth would a "used" '08 be traded already. Unless there was a really good and believable story behind it I'd be a bit leery. Oh well...too late now. As was said earlier, load it up and enjoy it! The past is past.
I'm with Bruce on this one. Too many red flags; non-refundable deposit to start, dealer not standing behind what salesman said about satellite dome, and a push - hurry-up deal.
I guess it's a good thing they are dealing with you instead of me as I would have their name plastered all over the Internet if they tried to pull that on me.
Yes this is a great way to handle his problem, "plaster the name all over the internet"
The story isn't all out yet and you are crucifying the dealer. All the new used etc, CSI surveys for Winnebago. You see it was a "factory Demo" so to speak, that's why it 's sold now as used and Winne is interested in CSI. I still say be polite and go see the Dealer Principal. Before y'all shoot someone.
Tallyo
2007 Winnebago Adventurer
W-24, 6 spd Allison
Saturn VUE w/ Brake Buddy Vantage
Drinks-6, Eats-4, Sleeps-2
Semper Fi
FYI...I bought my Vectra as a dealer demo. The owner drove it to Florida and back and put 4000 miles on it. I got a full warranty (12 months 15K miles), customer survey card the whole works just like I did when I bought my Journey new from a dealer.
The most "unusual" thing to me is a $5,000 NON REFUNDABLE deposit.....never heard of such a thing on a coach. Any number of things could have gone wrong to stop a sale on a demo or a used coach. I don't care how excited you are to find the right coach that just doesn't make sense.
Jim , MJ & Spirit of Sambuca Bear
2006 Winnebago Vectra
Jeep Liberty Toad
Farmer Jim wrote: We recently purchased a used 2008 Winnebago which we found on the internet from a dealer 660 miles away. We were told it had everything on it we wanted including a dome satellite. We arrived Sunday evening and supposedly had an 8 o'clock appointment the next morning. Monday morning we were told that there were three others put in front of us. They knew we were pressed for time and needed to leave that afternoon. It was noon before they got to us. We should have been more observative, but we thought we could trust them and what we were told would be true. It did not have the dome satellite and we found other small issues not to be true. We had already put a 5000 dollar nonrefundable deposit down.
There were only 8500 miles on the R.V.,and they did not service it because it did not have enough miles according to the book. ( It is a diesel ) The oil looks like it should have been changed a couple thousand miles ago. Do you think it is right to buy a 250,000 dollar motor home that has this many miles without service?
The dealer is asking for a 100% satifaction report to Winnebago.
We are not happy with the way we were treated. I guess we want to know if we are wrong to feel the way we do.
We did save about 8000 dollars over the price of a new unit.
Jim
I would never have left their property with it!
2000 Country Coach Allure; Cummins ISC 330 HP; 71/2 - 8 MPG regardless
2002 Jeep Liberty
A good dealer would have performed a service when they acquired the unit, period. It seems pretty clear that Farmer Jim may have some buyers remorse about completing a deal for a misrepresented product and maybe paying too much - but we don't have a lot of factual detail to work with. The remorse is understandable, but whose fault is that?
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