Brantime
East Texas
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Joined: 01/25/2007
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Howdy All!
I have come to the trenches for some more help and advice from the collective group here...
I took my Jayco Jay Flight 27BH in to have braces under the bunk bed replaced...the board shattered under my DD's bed
While at the Dealership, a hole was punched into the inside of the entrance door, about 1/3 of the way up from the bottom...about waist high!
I did not inspect the repairs until I had the trailer back at home. When I opened the door to enter the trailer, the hole was right there...you could not miss it! I mean you could not open the door without seeing it, lol!
I called the service department right away and received the usual run around...Why would we...How could we...Noone told me...
The dealership then said that they would offer to cover the bottom third of the WHITE door with diamond plating...okay....
The dealership told me it would cost them $1,000.00 to replace the door with a new one, wow! I did not know that the door cost about 1/15th of the total cost of the entire trailer!!!
Anyway, I emailed Jayco and sent photos of the damage. Jayco emailed back and said they contacted the Dealership and felt that the offer to Diamond plate on the door was okay!
What would you guys do if this was your TT? Do you think that this is a satisfactory offer?
Thanks for taking time out to read this long rant, lol!
Just another day in Paradise!
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Money2Burn
Colorado
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Joined: 04/08/2008
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What year is your rig ? If it's older I'd say it probably is not worth the brain damage of fighting with them. If it's newer, I'd push for the new door. You can always try to negoiate a better deal with the factory. Keep climbing the ladder until you get a better deal.
Regards, Money2Burn
2004 GMC Sierra 2500HD Duramax
2004 Keystone Challenger
I share my wisdom with those who seek it !
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DadToFourBoys
Texas
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Joined: 04/09/2007
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IMO - they broke it, they give you a new door. I don't believe the $1,000.00 figure either. It can't be that much, especially at their cost.
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Crazy_2
New Maryland New Brunswick
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Joined: 08/19/2004
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That's unfortunate,
I would insist on the dealer replacing the door at there cost.
By offering to cover the hole with diamond plate they have admitted fault.
03 Nissan Xterra
Travel Star Sport XLT 24 FQB by Starcraft 3570 LBS Dry
Prodogy EBC, Reece Dual Cam WDH
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RandACampin
Kathleen, Georgia
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Joined: 04/06/2006
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I think the problem you are going to run into is the fact that you did not inspect/notice the damage at the dealers lot. That situation kinda leaves them an out if you ask me. On the other hand the mere fact that they are willing to cover the damage with diamond plate may suggest something.
I would get the service manager, owner and technician(s) together in the same room for a meeting and calmy see if an arrangement could be made that would please everyone.
-rog
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Brantime
East Texas
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Joined: 01/25/2007
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Wow!!!
You guys are fast, lol!
The trailer is a 2007 model and is in great shape! We use it often and I baby it while it is hooked up here at home.
I do appreciate your quick and speedy replies...I know I could count on fellow TT owners, lol!
I haven't made up my mind yet about whick way to go on this issue, but I will follow up and keep you guys posted!
DT4B's...Yeah...a grand for a TT door, lol!
Luckily, this will not stop me from going camping tomorrow
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SemperFiCop
USA
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Joined: 10/19/2007
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Is it still under warranty?
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CleanDiesel
Norton, Ohio
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Joined: 06/19/2007
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What is this with $1,000 Jayco doors? I was at our local Jayco dealer (Hartville RV) and he mentioned the EXACT same thing. He was discussing how if I went to RV Direct he didn't have to do any warranty work on the unit, and doors were $1,000 alone!
This must be some standard sales line inside Jayco methinks...
And (off topic), a lot of dealers really hate us on RV.Net and the internet in general.... 
TV: 2007 Dodge Ram 3500 SLT Quad Cab 4x4 Dually 6.7L Cummins Auto w/3.73s & Prodigy 
TT: 1995 Damon Escaper 5'er 36RLB
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JJBIRISH
Butler, PA, USA
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Joined: 10/06/2002
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Brantime wrote:Wow!!!
You guys are fast, lol!
The trailer is a 2007 model and is in great shape! We use it often and I baby it while it is hooked up here at home.
I do appreciate your quick and speedy replies...I know I could count on fellow TT owners, lol!
I haven't made up my mind yet about whick way to go on this issue, but I will follow up and keep you guys posted!
DT4B's...Yeah...a grand for a TT door, lol!
Luckily, this will not stop me from going camping tomorrow
get the new door...
new door (special order)
square or radius same price $26 a square...
* This post was
edited 04/10/08 10:43pm by JJBIRISH *
Love my mass produced, entry level, built by Lazy American Workers, Hornet
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daverich
Northwest Missouri
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Joined: 09/14/2006
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I my opinion when they offered to put diamond plating on the door, that was accepting responsibility.
I would fight longer hand higher trying to get the door replaced.
If they continue to fight you on it, try discussing it on the sales floor. Don't yell, but talk loud enough that other customers can hear.
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