rapracing
PA
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Just talked to Keystone and they said they seal all window with an exterior bead of silicone so that is the proper fix. However.......The window in question is the only one with silicone on it. They tell me this is proper repair procedure. I an now becoming very irritated with both the dealer (Lerch RV) and Keystone. They can't get their story straight.
According to Lerch RV, they now say they inspected (whatever that means) the putty tape and it is fine so they siliconed it the exterior rubber seal to the side of the camper for all intents and purposes. Just a side note, they failed to say anything about that prior to me calling Keystone and I don't know how you inspect the putty. That would be hard to see I would think.
Keystone says "it is fixed, take the camper and enjoy it". I asked what if it the silicone seal breaks down and it leaks in 2 years. Their answer: "You should do preventative maintainence in that period of time". So it is now my problem and not theirs.
I would beware anyone looking into a Keystone product at this point. I know their is alot of customer satisfaction but this to me is no small issue and they have basically told me if it leaks after the year warranty it is my if I don't keep sealing the window.
Matt at Keystone told me that the maintaince manual tells me to inspect and reseal exterior windows using silicone. I read it after getting of the phone and it says to take to the dealer and "It is important that the same kind of sealer be used as the origional". Silicone is not the origional material.
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RedRam
Moved from the smallest county in Texas
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I'm with a few others on this,if there were that much water i would be looking at the slide seal not the window seal.If the wind was blowing pretty hard then it could of pushed the water under the slide seal.
Good luck with your problem.
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leadsled
Lindale, TX USA
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Preventive maintenance is your responsibility. Silicone should not be expected to last a lifetime. If it is fixed and looks presentable then enjoy your rv. If the job was done sloppy then raise cane about it. I think you may be expecting to much for keystone or the dealer to warranty it not to leak forever. I watched a rv show on outdoor life and one of the segments was replaceing worn window seals. Please don't take this post the wrong way and take it as a flame, it is not. Only trying to show another perspective on the situation.
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rapracing
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leadsled wrote:Preventive maintenance is your responsibility. Silicone should not be expected to last a lifetime. If it is fixed and looks presentable then enjoy your rv. If the job was done sloppy then raise cane about it. I think you may be expecting to much for keystone or the dealer to warranty it not to leak forever. I watched a rv show on outdoor life and one of the segments was replaceing worn window seals. Please don't take this post the wrong way and take it as a flame, it is not. Only trying to show another perspective on the situation.
I didn't ask for a lifetime warranty, only that it be fixed properly now. If someone took their finger and smeared silicone around the black rubber seal and sealed it to the exterior of your fiberglass would you be happy. It does not look nice and will only get worse as time goes on. This unit is still only 6 months old. It happened within weeks of taking delivery. It should be taken care of. There are a couple of posts here from rv techs and agree and say it is not a complicated job to reseal with the origional material. If it were your unit you would be concerned as well. If you bought a new car and the rear window leaked would you be happy if they smeared silicon around it? Bet you wouldn't! I think if it were yours you would want to see it done properely.
Also, origionaly Matt at Keystone said it should be resealed with putty tape. After talking with the dealer he called back and said silicone would be fine. He changed his story. He also said they cap seal all windows before they leave the plant with silicone. Sorry but that is either a lie or they forgot to cap seal mine before it left. There are two windows on my camper with silicone. The two the dealer put silicone on. They are playing a silly game right now. I am not trying to be unreasonable only get the window repaired and looking like it should.
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rapracing
PA
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RedRam wrote:I'm with a few others on this,if there were that much water i would be looking at the slide seal not the window seal.If the wind was blowing pretty hard then it could of pushed the water under the slide seal.
Good luck with your problem.
I would think if it were the slide seal there would have been water closer to where the slide met the main body and also the ceiling would have been wet. Neither of these was the case at all. The dealer was sure it was the window doing it. Not sure why or how. They get paid to diagnose and take care of problems and are much more familiar with the unit than I am. If they would take the time to take the window out and reseal it with putty tape like it is supposed to be I would feel a whole lot better. Maybe I should tell them to do it and I will pay them. At lease it would be done that way.
It has been there twice now and the second time they said all they did was cut the silicone and remove it to within about 1/8 inch of the black seal.
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rob85546
Hot arizona
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you shouldnt expect leaks on something new.....
rapracing wrote:leadsled wrote:Preventive maintenance is your responsibility. Silicone should not be expected to last a lifetime. If it is fixed and looks presentable then enjoy your rv. If the job was done sloppy then raise cane about it. I think you may be expecting to much for keystone or the dealer to warranty it not to leak forever. I watched a rv show on outdoor life and one of the segments was replaceing worn window seals. Please don't take this post the wrong way and take it as a flame, it is not. Only trying to show another perspective on the situation.
I didn't ask for a lifetime warranty, only that it be fixed properly now. If someone took their finger and smeared silicone around the black rubber seal and sealed it to the exterior of your fiberglass would you be happy. It does not look nice and will only get worse as time goes on. This unit is still only 6 months old. It happened within weeks of taking delivery. It should be taken care of. There are a couple of posts here from rv techs and agree and say it is not a complicated job to reseal with the origional material. If it were your unit you would be concerned as well. If you bought a new car and the rear window leaked would you be happy if they smeared silicon around it? Bet you wouldn't! I think if it were yours you would want to see it done properely.
Also, origionaly Matt at Keystone said it should be resealed with putty tape. After talking with the dealer he called back and said silicone would be fine. He changed his story. He also said they cap seal all windows before they leave the plant with silicone. Sorry but that is either a lie or they forgot to cap seal mine before it left. There are two windows on my camper with silicone. The two the dealer put silicone on. They are playing a silly game right now. I am not trying to be unreasonable only get the window repaired and looking like it should.
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sanderson.66
Ontario, Canada
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Aw Gee....what a bummer on a new rig. The symptoms you described do not convince me it is a leaky window. I agree with the hose test. Let's assume it is the window as the dealer claims. If it was my new rig there is no way on Gods green earth they would smear a $3.00 tube of clear silicone on it and call it done. This is a band-aid at best. You are right in being unsatisfied!! Don't let anyone convince you otherwise. You are not being unreasonable. The window should be removed and reinstalled properly. I doubt there is any putty tape there if you have a puddle on the table. Keep squeaking until you get some grease. Some places will do the minimum and hope you go away. If this dealer won't work with you try to find one that will. Perhaps another dealer would be happy to satisfy you and earn your future business. I had an issue with our new tow vehicle and got the run around on first 4 trips back. It wasn't until I got in touch with the owner of the dealership himself that I got some action. My final comment to you will be to try not to get too stressed over it. It is just a material item. Easier said than done I know. Good luck with it!!
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Mont G&J
Missoula, MT
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Would you settle for this solution?
Absolutely not! After a few years, or less, the silicone will look horrible and will definitely lower the trade-in or resale value of your trailer. The first thing a knowledgeable buyer would notice is the trailer has or had a window leak that was improperly fixed and then would immediately become suspect of the sidewall and floor under the window.
Insist that it be repaired using original factory methods.
Shame on your dealer and Keystone for making what should have been a happy experience for you and your family into this type of shabby treatment.
Good luck, it's my guess the service manager will be of very little help to you and is hoping you will go away, I think you need to be talking or writing to the owner. Jack
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obrn59
Jacksonville, FL
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We couldn't figure out what was leaking at our window. We took a hose out and tried to simulate the rain. The weep holes in the windows were leaking like crazy. The weep holes were sealed by accident when they were painted at the manuf. Opened the weep holes and no more water inside the RV.
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MommaJo
Mossyrock, WA--Yuma, AZ
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I'm wondering how the water got on the table? Could it maybe have been an open overhead vent? We've had that happen a couple of times, and flooded the floor and table top when the rain came in unexpectedly.
This is not to take away from the upset about how they fixed a possible leak around the window. That does seem wrong in so many ways. Ask them to do a leak test to verify that they did get it fixed. It's a simple procedure, and should be done to satisfy you the customer.
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