Jim & Betty
Brandon, South Dakota
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Joined: 08/29/2003
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Did you get an estimate? If not they can rip ya a new one. If you did get the estimate you should not pay any more than that.
JimR
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retiredlife
USA
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Joined: 06/12/2007
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They said that everything that was listed in the service request was covered by warranty. Then after they could not fix the problem because it wasn't happening all the time, they said that Monaco would not pay them for the diagnostic work, (what work), and refused to release the coach until I gave them the money.
These guys are real crooks. I can't say it enough. If I can save others I will post the story all over the internet. I don't think that Monaco isn't any better.
This is absolutely my last RV. The next thing I buy is a Semi with a sleeper.
Frank & Carmela
2008 Monaco Diplomat
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Bumpyroad
Virginia
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Joined: 12/01/2005
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"They said that everything that was listed in the service request was covered by warranty. Then after they could not fix the problem because it wasn't happening all the time, they said that Monaco would not pay them for the diagnostic work, (what work), and refused to release the coach until I gave them the money."
I had a similar issue arise with a different mfr. and dealer. If they can't find out the trouble, they can't bill the mfr. sort of a catch 22 but not limited to Monaco/Beaudry.
bumpy
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wayne_tw
South Dakota/Georgia
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Joined: 07/21/2007
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www.rvservicereviews.com
Post your experience here so everyone will know of your experience.
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JALLEN4
OHIO
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Joined: 10/02/2003
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This is going to be unpopular but absolutely true.
Beaudry does not own your motor home, does not use your motor home, and in this case was not involved in any way when you purchased your motor home. Responsibility for any expense involved with your motor home is clearly yours and not Beaudry's.
Beaudry has a reasonable expectation to be paid to work on or spend time on your motor home as does their technician. The manufacturer will not pay Beaudry to inspect your motor home or to look for phantom problems. The manufacturer will only pay for the repair of verified factory defects.
You requested Beaudry to address a specific list of perceived problems. Inspecting those areas requires an investment of time and payment to a technician by Beaudry. If no problem is found, the manufacturer will not pay Beaudry who has already made the investment in time and payment to the technician inspecting for the perceived problem.
Since Beaudry has no vested interest in your motor home nor responsibility for the original sale, it would be reasonable to expect you as the owner to be responsible to their investment. They gave you excellent advice to take the matter to Monaco for reimbursement.
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1492
Virginia, USA
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Joined: 04/08/2005
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Consider also filing a complaint with the BBB Tucson(Beaudry RV).
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GeeksRUs
Sundre Alberta
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Joined: 06/17/2003
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JALLEN4 wrote:This is going to be unpopular but absolutely true.
Beaudry does not own your motor home, does not use your motor home, and in this case was not involved in any way when you purchased your motor home. Responsibility for any expense involved with your motor home is clearly yours and not Beaudry's.
Beaudry has a reasonable expectation to be paid to work on or spend time on your motor home as does their technician. The manufacturer will not pay Beaudry to inspect your motor home or to look for phantom problems. The manufacturer will only pay for the repair of verified factory defects.
You requested Beaudry to address a specific list of perceived problems. Inspecting those areas requires an investment of time and payment to a technician by Beaudry. If no problem is found, the manufacturer will not pay Beaudry who has already made the investment in time and payment to the technician inspecting for the perceived problem.
Since Beaudry has no vested interest in your motor home nor responsibility for the original sale, it would be reasonable to expect you as the owner to be responsible to their investment. They gave you excellent advice to take the matter to Monaco for reimbursement.
I agree... recently I had to pay for a diagnostic on my F350 (they didn't find anything wrong)... the Ford dealer told me about this charge prior to providing the service.
EH!
GeeksRUs
2008 Big Horn 3400RL
2003 F350, PowerStroke, 4x4, SuperCab, LongBox, SWB
RV Home Base @ Coyote Creek, Sundre Alberta
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retiredlife
USA
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Joined: 06/12/2007
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I would agree that they have the right to charge if I specifically hadn't stated that I did not want any work done that wasn't covered by warranty. The problems that I encountered with the coach are real, valid and were acknowledged by the Service advisor as common to the 08 Monaco Dip.
The posture that puts the responsibility for the technician's capabilities in the constomer's hands is a bad one. It means that even if a repair facility has inexperienced technicians which are just not experienced enough to find the problem we have to pay for it. Why don't we just pay to send them to school too.
That is why that most states require a repair facility to provide the costs in writing.
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dapark
SLC, UT
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Joined: 08/21/2003
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Could not disagree more with the above post from JALLEN4. The OP said "I specifically stated to her not to do anything that was not covered by warranty. Sounds clear enough." At the VERY least, the service manager should have contacted to inform that there would be a charge BEFORE doing any troubleshooting or diagnostics. I don't see how much clearer the OP could have been on his instructions to the service writer. Seems fairly simple to understand that he only wanted "covered under warranty" work done. This should have been confirmed up front at the time the service writer went through his list.
2005 Allegro Bay 37DB WH22
1999 Durango is the Toad or
the Milan or the ATVs. Depends on
our compass heading.
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SGTJOE
Utah
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Joined: 01/12/2006
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Gee, you all are talking about my favorite facility. I bought a mh from them and here is how it went
1. paid for Tyron system-not installed, would not have known if I didn't have to replace front tires to front end being out of alignment. They refunded after they determined the shop "forgot" to install. Wonder how many others were "forgotten", but never knew since mh are usually replaced before tires.
2. I asked if front end was checked since the steering wheel was not straight with tires. Told yes on PDI, another lie, had to replace tires and get the alignment done at home. Good news was, found the Tyron system was not there. Three years later while staying at their park met my salesmen who finally got me reimbursement for alignment, gotta love Bob.
3. Asked during PDI were batteries checked and were they good, told yes, another lie, two batteries had 2 dry cells, one had 1 dry cell and one was low in all 3 cells. All this right after I got home within the same week. Replaced 4 batteries.
4. Bought mh in late Oct. and the following spring during warm weather it started overheating on grades, Freightliner service bulletin "short oil blow by tube needs to be replaced" can cause oil build up on radiator, You'd think being a National dealer they would have checked for the short tube. Had they checked their Service Bulletins it would have been covered under Freightliner 3 year warranty. Cost 757.00
I sent them and Highways letters, but it turns out it was a used coach and even though it was blessed by the Good Sam CSP it was all on me.
Just my two cents on Tucson Beaudry. Any of you have them install Tyron??
* This post was
edited 04/24/08 08:37am by SGTJOE *
2001 Trade Winds 7390
Toad 03 Grand Am
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