retiredlife wrote: They said that everything that was listed in the service request was covered by warranty. Then after they could not fix the problem because it wasn't happening all the time, they said that Monaco would not pay them for the diagnostic work, (what work), and refused to release the coach until I gave them the money.
What they told you and the charges for it are fair. The factory won't warranty anything that the dealer can't verify and it took their technicians time to try and verify a problem. Not their fault that the problem didn't re-occur when they tried.
You might feel it's wrong but I'll bet it's correct according to the warranty contract
Deen - Vancouver, WA
'02 Dutch Star 4090 (41+', triple slide)
435/1200 ISC Cummins/Banks PowerPak
'08 Honda Civic/dolly
'05 Honda Odyssey/dolly
NRA Benefactor Life Member
FMCA f47302s, Life Member: Good Sam, Newmar DP Owners Group
51st yr of RV'ing
JALLEN4 wrote: This is going to be unpopular but absolutely true.
Beaudry does not own your motor home, does not use your motor home, and in this case was not involved in any way when you purchased your motor home. Responsibility for any expense involved with your motor home is clearly yours and not Beaudry's.
Beaudry has a reasonable expectation to be paid to work on or spend time on your motor home as does their technician. The manufacturer will not pay Beaudry to inspect your motor home or to look for phantom problems. The manufacturer will only pay for the repair of verified factory defects.
You requested Beaudry to address a specific list of perceived problems. Inspecting those areas requires an investment of time and payment to a technician by Beaudry. If no problem is found, the manufacturer will not pay Beaudry who has already made the investment in time and payment to the technician inspecting for the perceived problem.
Since Beaudry has no vested interest in your motor home nor responsibility for the original sale, it would be reasonable to expect you as the owner to be responsible to their investment. They gave you excellent advice to take the matter to Monaco for reimbursement.
Absolutely true and from a dealers (not RV's) perspective too.
w6pea wrote: I had the same problem with Beaudry's location in San Marcos, Ca.
I took my RV in for a couple of problems that needed to be fixed.
They charged me for an Oil Change that I did not need.
I have never been back there for any kind of work since.
Now I see that Beaudry has sold their San Marcos location to Camping World.
I had a problem with these guys as well.
I thought they were kind of high for the annual oil and filter charges so I got a quote from Holland RV. Holland was 50% less than Beaudry for the same service!!
We just bought a new Monaco (DiMartini) and hope to get it serviced at the new Camping World. (also dealer for Monaco)
Get your comments in before the thread is shut down. Dan
We stayed at Beaudry, Tucson about 4 weeks ago and the non-service we received from the woman service adviser was very poor and verging on being rude. I required a first transmission filter and fluid change on the Allison gearbox of my DP. After being shuttled between offices I found a spare advisor. After waiting like a lemon for her to even acknowledge me, I asked the question of "Can they do this work". Without looking up she just replied yes and carried on on the computer! I asked how much and she said $168.00. I had to ask if that included fluids and filters and once again she answered no. I asked what the total cost would be and she replied, "Its not her job to give the material cost and I should go to the spares dept and ask them"? This beggers belief on what service is about. She never looked up at all so I said thank you and I would go elswhere. To say its service is poor is the least I can say. NEVER again will I visit the Beaudry service dept and its about time the manufacturers intervened and took this dealer to task.
Ian & San (The Brits)
In Life, "Treat People as You Expect To Be Treated" :2003 Fleetwood Providence 38U, 330 CAT/Allison
Specifically stating not to do any work not covered under warranty seems simple to understand. It becomes problematic when the time is already spent only to find there either is no problem apparent or normal operation inherent to the coach or a design flaw by the manufacturer that it is not possible to correct. Therein lies the problem.
I would suggest that people need to beware of this potential problem, insist any "special" instructions be written on the original repair order by the service advisor, and be aware such a contingency is probably contained in the "small print" on the repair order they signed.
I am simply explaining the potential facts of the transaction and not necessarily condoning this dealers actions. I would imagine their position is going to be; not my customer on original sale, we spent the time and want paid, and if the customer thinks that is wrong take the necessary steps to challenge me while I keep the coach.
JALLEN4 wrote: Specifically stating not to do any work not covered under warranty seems simple to understand. It becomes problematic when the time is already spent only to find there either is no problem apparent or normal operation inherent to the coach or a design flaw by the manufacturer that it is not possible to correct. Therein lies the problem.
I would suggest that people need to beware of this potential problem, insist any "special" instructions be written on the original repair order by the service advisor, and be aware such a contingency is probably contained in the "small print" on the repair order they signed.
I am simply explaining the potential facts of the transaction and not necessarily condoning this dealers actions. I would imagine their position is going to be; not my customer on original sale, we spent the time and want paid, and if the customer thinks that is wrong take the necessary steps to challenge me while I keep the coach.
I understand your point and actually agree with you on it.
However, as a customer I have grown accustomed to a certain amount of goodwill from businesses, of any sort. When it is not received I am a little surprised. I would have paid the bill, but I would also understand that tis is a company that doesn't care about my business. I would avoid them from that time on and advise others to do the same. They are technically correct but still a bad business practice.
"I understand your point and actually agree with you on it.
However, as a customer I have grown accustomed to a certain amount of goodwill from businesses, of any sort. When it is not received I am a little surprised. I would have paid the bill, but I would also understand that tis is a company that doesn't care about my business. I would avoid them from that time on and advise others to do the same. They are technically correct but still a bad business practice."
wait a second. AFAIK Beaudry never has made a dime off the OP and you think that they should invest paying a tech. to go over their coach for free?
yes that would be nice, no it is not mandatory, and this "should" have been explained to the OP up front as it was when I had my "issue".
Now that i TRY To remember my situation, I believe that the outfit did contact Winnebago and winnie agreed to pay for one or two hours trouble shooting on my coach.
JALLEN4 wrote: Specifically stating not to do any work not covered under warranty seems simple to understand. It becomes problematic when the time is already spent only to find there either is no problem apparent or normal operation inherent to the coach or a design flaw by the manufacturer that it is not possible to correct. Therein lies the problem.
I would suggest that people need to beware of this potential problem, insist any "special" instructions be written on the original repair order by the service advisor, and be aware such a contingency is probably contained in the "small print" on the repair order they signed.
I am simply explaining the potential facts of the transaction and not necessarily condoning this dealers actions. I would imagine their position is going to be; not my customer on original sale, we spent the time and want paid, and if the customer thinks that is wrong take the necessary steps to challenge me while I keep the coach.
I understand your point and actually agree with you on it.
However, as a customer I have grown accustomed to a certain amount of goodwill from businesses, of any sort. When it is not received I am a little surprised. I would have paid the bill, but I would also understand that tis is a company that doesn't care about my business. I would avoid them from that time on and advise others to do the same. They are technically correct but still a bad business practice.
I do not disagree with your assesment. Those employees and businesses that employ some common sense are obviously the ones who acheive the best reputations and highest customer service levels. I would have explained the situation to the consumer and decided my direction based on his reactions. The fact that the consumer was not ever made aware of the potential charges before being presented with them makes the actions hard to justify.
You take your RV in for warranty work. You tell them to NOT do any work that will not be covered by warranty. Someone tell me HOW a technician can look at the problems, diagnois and give an estimate WITHOUT spending any time on the issues????? At our dealership, a customer that purchased from us is NOT charged for NPF (No Problem Found) under warranty. We eat the expense and the Technician is paid for his time. That said, For Non dealership customers, We call our various OEM's all the time to get Diagnostic or NPF times approved and most of the time the OEM makers will approve the times. I would NOT charge someone over $50 total for a few NPF under warranty. $200 is excessive. If a dealership has Techs that will WASTE 2.0 hours on NPF's on 1 RV, then that Tech is NOT knowledgable. Usually a .5 labor charge would be sufficient to cover up to 3 or 4 NPF's on 1 repair ticket. For instance, just verifying you do NOT have an Electric horn would be a NO CHARGE. If it takes the Tech more than 1 minute to verify that, he is an idiot. LAST, when we do have NPF's, we have the customer go OVER the complaint at pick up and make the customer show any failure or problem. Most customers will begrudge the charge, but will agree that the problem is not there. Doug
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