jnharley
Virginia Beach, Virginia
Senior Member
Joined: 03/04/2004
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had the same problem with our local SunnyBrook dealer in Virginia. We saved a ton of money buying out of state. Local dealer was not interested in warranty work because we did not buy it there. That is their call. So we found an independent repair facility in our local area that SunnyBrook allowed to do the work. We paid for it up front and SunnyBrook reimbursed us. I suspect we received a better repair because he had a different approach in repairing the problem than SunnyBrook had.
2004.5 Silver Dodge diesel dually
2004 Sunnybrook 391 SUT Toy Hauler
1999 Harley Road King
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SemperFiCop
USA
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Joined: 10/19/2007
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Patty98311 wrote:Lot of talk here but I have to agree with you Medfly, if they want my business they have to meet my needs not just theirs or I am going elsewhere. Yes, they are in business to make money but if they want mine they have to earn it, in the maner that I say,or I can and will go somewhere els. I don't mind paying a premium price for the service I receive(I will never like it) but it always comes down to customer service.
Agreed!
Well Stated,
It is a two way street.
Money is power
but
the CUSTOMER
is
ALWAYS RIGHT!!!
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Aridon
SE Florida
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Joined: 06/06/2007
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Its a 1 year warranty for the most part. Your dealer most likely won't get involved with anything really major like a sidewall falling off or something that the factory would most likely need to look at. So in the end its really not a big deal, especially considering that for most problems they are fairly simple to fix. Now if you are the type that has the dealer tighten screws then you might want to make sure you buy from the guy otherwise you'll be paying for service like everyone else after year 1 is up.
2008 Newmar 4330 (Modified)
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texasbaskets
Frisco, TX
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Joined: 10/06/2003
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Yanno what, there are some businesses that just haven't caught on to the newest rules of customer satisfaction, such as "I can sell on the Internet but don't you BUY from the Internet" or from somewhere else. I really like the fact that the dealer didn't have what you wanted, so I guess they expected you to just take "whatever"?
The dealer sounds like they understand only the old way which means to "sour" on you so you feel guilty (I'll show him..) so scre* him and just call the manufacturer if you have any warranty issues. 
Their loss..
Michael, Kay and Hans (our Mini-Schnauzer co-pilot)
'05 Coachmen SportsCoach SE 372DS a.k.a. "Mana's Cabana"
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topflite51
In The Desert of Nevada
Senior Member
Joined: 05/13/2004
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Sea Dog wrote:
I am constantly astounded by those who have no clue about business. It really is amazing, isn't it. People, profit does NOT grow on trees.
To the philosophy that the customer is always right, that is something that is taught in the classroom, by people who have NO idea of what they are talking about.
 David
Just rolling along enjoying life
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Deen
Vancouver, WA
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Joined: 12/07/2000
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HarryWM wrote:I can't believe they wouldn't want to do warranty work, if fact I think the manufacturer would like to know that a dealer of their product would refuse to provide such work. However, I surely would not expect to be very high on their work priority list over their customers. The contract, (unlike a car dealers) allows the dealer to refuse to do warranty work if they want. The RV dealer is a private business and they are allowed to run their dealership the way they want, so they do. You didn't buy it there, the dealer is not obligated to do warranty work on it.
Deen - Vancouver, WA
'02 Dutch Star 4090 (41+', triple slide)
435/1200 ISC Cummins/Banks PowerPak
'97 Grand Cherokee/4 down
'05 Honda Odyssey/dolly
NRA Benefactor Life Member
FMCA f47302s, Life Member: Good Sam,
Newmar DP Owners Group
51st yr of RV'ing
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donn0128
Pronounced Ore-gun
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Joined: 04/21/2005
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This seems to be standard practice in the RV industry. Had the same thing happen to me. Bought from one dealer, service dept was bad, so I asked another dealer who sold the same family about warranty work and they basically said go to you know where. Needless to say I now do all of my own work.
Donn
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CardinalRule
Gimli, Manitoba (Summer) Yuma, Arizona (Winter)
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Joined: 12/27/2000
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When I asked the local Cardinal dealer about warranty (I bought my rig on line) he said no problem. The first time I booked in for warranty I was told the first "non customer" warranty time that was available was about 6 months down the line. Non warranty was about a week.
Dave
I RV, I Golf - Therefore I Am.
'03 F250 Crew Cab 6L PSD
05 Cardinal 30TS - Custom Paint, TrailAir suspension & Pin Box, & lots more goodies
Onan Microlite 2.8 - with auto transfer
Mio C520 GPS Navigator
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SemperFiCop
USA
Senior Member
Joined: 10/19/2007
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donn0128 wrote:This seems to be standard practice in the RV industry. Had the same thing happen to me. Bought from one dealer, service dept was bad, so I asked another dealer who sold the same family about warranty work and they basically said go to you know where. Needless to say I now do all of my own work.
Agreed,
It is amazing that RV Dealers make So much Money
that They can Pick and Choose
Who they like the Customer to be... 
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Timbo08
Houston Texas
Full Member
Joined: 03/05/2008
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SemperFiCop wrote:Patty98311 wrote:Lot of talk here but I have to agree with you Medfly, if they want my business they have to meet my needs not just theirs or I am going elsewhere. Yes, they are in business to make money but if they want mine they have to earn it, in the maner that I say,or I can and will go somewhere els. I don't mind paying a premium price for the service I receive(I will never like it) but it always comes down to customer service.
Agreed!
Well Stated,
It is a two way street.
Money is power
but
the CUSTOMER
is
ALWAYS RIGHT!!!
Sorry, but as a small business owner, if the customer was always right I'd be out of business! I've been in business for myself for 26 years, and if I agreed to every freaky thing some people want I would be full timing it.....in a tent!!
Having said that I think the dealership was WRONG. They have purchased 2 units in the past, and I'm sure they will buy another, but not from them!!
My dealership told me if I bought a used class A from a private seller they would finance it and sell me an extended warranty. Customers for life, not what have you done for me lately!
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