We often hear of the service nightmares and I suspect that such stories tend to scare folks away from the idea of owning a class A coach. While taking our new coach on its first extended trip, I recently had the chance to experience service from three different locations and had great service each time.
First, it was time for our Initial Maintenance on our new Freightliner Chassis, so I went to the Gaffney, SC Freightliner location. When I first called for an appointment, they said they were too full to schedule a specific time, but to come on up and they would work me in -- which they did. I spent a couple nights in their courtesy lot (with electric) and they did a great job.
While at Freightliner, they noticed a fault code on my Cummins Engine and suggested I get that checked out. I called Cummins in West Chester, OH and they said to drop in and they would take care of it. I got there on a Sunday afternoon, again stayed in their courtesy lot (again with electric) and they got me in Monday morning. They did several updates to the engine in addition and were great.
Finally, I stopped at my selling dealer, Licthsinn RV in Forest City, IA to have some coach issues adjusted. I had the same experience here -- competent service, a nice courtesy site with electric and a great experience overall.
Bottom line is that I was very pleased with my experiences and that if you are somewhat patient, I think you can have a good experience even if you need service on the road. I also meet some great RVers who were also in the service areas.
Offline
