Glutenfreeme
Shawnee, KS
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Joined: 07/21/2005
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When my DH & I bought our Zinger travel trailer, we were very tempted to buy from RV Direct...very tempted. The voice of reason hit us, and bought locally-we felt it cost us more but man, do we get service! WE are treated well!
If I were you, I'd call Jayco-try to talk to a district manager if you do not any results at the dealership!
The Travelers from KS.
2006 24 ft. Zinger by Crossroads
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ringhand
Minnesota
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Joined: 04/13/2006
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camping man wrote:Local dealers aren't any better.
Thats a very misinformed statement. My dealer has been great. Maybe you should do your homework before buying next time. I did and have been very happy with my dealer.
2007 Jayco Jay Feather 29A
2003 Ford Expedition Eddie Bauer (5.4L w/ Tow Pkg)
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ringhand
Minnesota
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Joined: 04/13/2006
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JJBIRISH wrote:
I support my local business people that hire local people that pay local rent and pay local taxes and in turn supports the local community and supports his local customers... over the life of my relationship with my dealer I usually get more than I could of saved by buying from a broker...
Amen to that. Couldn't of said it better.
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I_rv2
Illinois
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Joined: 01/13/2008
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mark1228>i am gm of an RV dealership
Mark .. since I'm often on the road, please tell me the name of your dealership so I won't waste my time or yours by stopping there for a problem.
And if your service people are busy 24/7 ... and warranty work isn't profitable ... why do you "take it out" on potential customers? Why not take up the issue with the manufacturers ... since they are the ones paying you for the warranty work.
And why not add a few more service techs so that your customers don't have to routine leave their rigs with you for six or eight weeks?
None of this Travel Trailer repair stuff is rocket science.
Surely you have an extra bay or two that could be used for simple repairs.
I'm glad you monitor this site. But you have to admit ... another topic that comes up often ... very often ... is sloppy dealership repairs.
What are you doing to "fix" that?
Thanks!
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I_rv2
Illinois
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Joined: 01/13/2008
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Mark1228 ... another thing I'd like you to post ... either in this thread or start another ... just how "unprofitable" is your warranty work?
Please list the manufacturers your dealership represents ... and the warranty work deficit for each manufacturer. Averages would do. As a general manager for a dealership, you probably have a good handle on that.
Would you be open to potential customers "paying" the difference to help counteract your "if you didn't buy it here" attitude.
As I said before ... it seems to me that the "problem" isn't between a dealership and a customer ... but between a dealership and a manufacturer.
Since your dealership probably represents multiple "brands" ... which brand pays a "fairer" price for warranty work. I, for one, would probably base my future purchases on this information. If a manufacturer is "stiffing" a dealer, they are probably cutting corners that would affect quality of the end product.
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LAdams
Northern Illinois
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Joined: 10/06/2000
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From the RV.Net Forum Rules:
"These forums are for members to members only and are family oriented. Commercial enterprises and/or their representatives are not allowed to post in these forums."
Mark1228 has posted once - I'll give him that - anymore posts indicating he is a commercial entity and I will be forced to delete them...
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Lantley
Ellicott City, Maryland
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Joined: 08/23/2005
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Why does everyone think mark1228 is pulling our leg. He's trying to give honest feedback as to why there is a warranty service issue. The manufacturers are at the root of the issue. We can blame the dealers, But I certainly would not repair your rig on my dime. If I did not sell you your RV I would feel no obligation to you. Obligation belongs to the manufacturer. They profit from every rig sold. If the manufacturers are not going to pay a fair rate this issue it will continue.
Another member quoted the Jayco website which states they cannot force dealers to do warranty work. Many dealers feel they are not being fairly compensated for warranty work and thus refuse to service non purchasing customers. How many stories have we read concerning poorly assembled RV's. In many cases the dealers have to clean up the manufactures poor workmanship without total compensation. Without profit from the sale many dealers simply refuse to do warranty work. The consumers are caught in this turmoil and we blame the dealers because they are on the front line. Internet Dealers fuel this issue by offering consumers the chance to save several thousand dollars vs. purchasing local. Unfortunately this scenario is not dreamed up but the reality of the RV marketplace.
My local dealer was quick to inform me that they would not do any warranty work on my rig. I saved about 5k purchasing out of state. My rig never required any warranty work and my warranty has now expired. I was fortunate and able to save 5K. I support the local economy of my own wallet. As I have said before, the warranty service issue is the dirty little secret of the RV industry.
It's a shame that too many trusting consumers don't learn the secret until after they have purchased. I imagine in many instances had the consumer known the secret, they would have been be more inclined to purchase local. I also find it interesting that RV Wholesalers has set up their own semi national network of dealers to service units they sell.
* This post was
edited 05/12/08 05:18pm by Lantley *
01 PSD X,06 Trailvision 31BHDS Edge Evolution
4"exhaust,AFE,C-Betr,Tornado
Firestone air bags,TomTom,Atwood 3500
Hensley,Prodigy,exhaust brake,Swift Hitch
14'PortaBote9.9hp,6"PVC,Thule,Combi-Cam
Toppoprails,Bodiak,Sherline,Maxx Air
Subaru 4300is w/Gen Box
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mark1228
Helena, MT
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Joined: 04/19/2008
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I_RV2- Obviously, I cant tell you the name of my store. I have taken this up with manufacturers many, many times, but nothing seems to change. My reason for being here is to ask you, the owners to take it up the manufacturers. I am not sure where you come up with the 6-8 weeks comment because you don't know my store, however if you could suggest a source to "just hire more techs", I am all ears. I don't have any extra bays. This may surprise you, but extra bays, more techs all cost money. Why would I want to do this to do more warranty work that is not profitable? I can't speak for other dealers and their repair shop. In an effort to conform to the rules of this site, I won't post the manufacturers I deal with, let me simply say I deal with most of the big ones and none of them pay well enough for us to WANT to do their warranty work. I will answer you question with a question- Would YOU be willing to pay for WARRANTY work? I believe most folks on this site would say no, and you should not have to pay any portion of WARRANTY work.
Sorry to be long winded here, and I hope this is not my last post on this site.
* This post was
edited 05/13/08 11:14am by an administrator/moderator *
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JJBIRISH
BUTL;ER, PA, USA
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Joined: 10/06/2002
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mark1228 wrote:Sorry to be long winded here, and I hope this is not my last post on this site.
thanks for the input, we need to see a issue from all sides... all to often we don't have that opportunity...
Love my mass produced, entry level, built by Lazy American Workers, Hornet
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luv2travelnow
midwest
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Joined: 07/15/2004
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as a retired dealer (cars/trucks) let me tell you mark1228 is correct our labor rate was 95.00 per hour for paid customers and the four franchises we had only paid a warrenty rate 60.00 per hour and with about a 25% denial rate that you had to fight to get 50% of that paid when the factory rep showed up to audit it and with the average pay to a trained and schooled tech at 45% of the labor rate by the time you pay all over head costs warrenty labor is in the negative income. we would warrenty work for other dealer sales only when our customers were taken care of first..and this thing about just add another tec that is a joke it could cost upwards of 10 to 20 thoudand dollars and several years to properly train and school a tech..everyone thinks dealers make tons of money they dont it is one of the only buisness i see that have to discount there prices to sell there product to survive id like to see you go to a food store or sears or just about any retail store and haggle price they will look at you and say this is the price and that is it..if people would learn to work with there local dealer instead of always demanding they would get a lot farther and have a very good relationship with that dealer....
Dan
* This post was
edited 05/13/08 11:10am by luv2travelnow *
2006 GMC Long Bed
2001 Jayco 23B HTT
19?? WIFE AS YOUNG AS ALWAY
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