>>jayco said take it back to RV Direct so they can pick it up
Hmmm. You say RV DIRECT can't work on it. Your local dealer refuses to work on it. Yet Jayco is willing to "pick it up" without a single rv tech looking at your problem (which might be a loose screw).
Like everything thing else, that doesn't pass the smell test.
Please PM me the name of the folks you are talking with at RV DIRECT and Jayco so I can help intervene ... provided, of course, that you aren't a troll or some disgruntled dealer salesman, tired of losing sales to RV DIRECT .... which, as I've said, is a FULL SERVICE dealer.
In fact, one of RV DIRECT's dealerships, Des Moines RV, is one of JAYCO's oldest dealers ... and proud of it!
Their shop (which is being expanded this summer) is larger than my local Jayco dealer's shop.)
Jayco says they allow folks to get warranty repairs done by independent shops. I haven't had any experience, because there have been no issues with my Jayco Flight.
I bought from RV DIRECT ... and Jayco ... and am glad I did ... no buyer's remorse what so ever.
My first three RV's were purchased factory-direct ... but like other RV manufacturers, the company (Casita) helped arrange independent warranty service, should there be a need.
Like I've said before ... we run down the road for months at a time. A local dealer would do me no good anyway because I'm usually 1000's of miles away from home.
There is no way on God's green earth that Jayco said RV DIRECT isn't set up to do repairs.
RV DIRECT owns three FULL SERVICE RV dealerships in New York and Iowa ... much bigger than my local JAYCO dealer's shop.
And except for a precious few "new member" posters (view their profiles, check their posts, make up your own mind) ... there are HUNDREDS of happy RV DIRECT customers, here and on many other RV related websites.
I strongly suspect that these two latest "new member" posters are plants ... probably disgruntled sales people who are tired of being asked to "meet" RV DIRECT's low price.
And, if the original poster is really having problems .... why not post some pictures of the problems for all here to see?
Like I said, RV DIRECT is not just some internet sales group. They own three FULL-SERVICE RV dealerships ... and deliver their product through these dealerships in IOWA and New York.
Why is it when a NEW MEMBER post something bad about RV DIRECT they must be a TROLL or a salesman from a another rv dealer? But when a NEW MEMBER post something good they are GREAT! How do you know that they are not a salesman from RV DIRECT? Come on you can't have it both ways. If you want to talk about a plant. Nobody has more plants on here than RV DIRECT!
* This post was
edited 05/11/08 08:23am by Big Ray *
I agree some happy RV DIRECT customers sound like "plants." I've even been accused of being one.
But there's a difference between someone posting that they are "happy campers" and someone who is obviously trying to seriously malign a company's reputation, based on claims that don't pass the smell test.
And, I stand by my offer. If the original poster will PM the names of the folks she is dealing with, I'll seriously try to help her with her problems ... and isn't what this website is all about?
I_rv2 wrote: I agree some happy RV DIRECT customers sound like "plants." I've even been accused of being one.
But there's a difference between someone posting that they are "happy campers" and someone who is obviously trying to seriously malign a company's reputation, based on claims that don't pass the smell test.
Isn't the goal to make all of us happy campers?
Not become the victims of mis-information.
I have no dog in this fight, but have to say this...
a TROLL is a TROLL, and a lie is a lie, and it makes no difference if it is positive or negative about a product or service...
we come here to both help fellow campers and to learn from fellow campers...
we want to hear the good, the bad, and the ugly so we can make the best and most informed decisions we can...
anything more or less than the truth and anything designed to be misleading, even if done behind the mask of a happy camper, only shows disrespect to fellow forum members...
Love my mass produced, entry level, built by Lazy American Workers, Hornet
I guess what I was trying to say is negative comments (both true and false) tend to "stick" around on the internet more than positive comments.
I mean, if I read a comment from someone who says "I bought from XYZ and got a good price," I tend to forget that.
But to have someone say "I just bought brand XYZ and the slide-out fell-off on our first trip" tends to make folks worry ... particularly if they purchased brand XYZ or are thinking about brand XYZ.
Now a lie's a lie.
But someone intentionally spreading phony "bad news" just seems worse than someone "overstating" a buying experience.
I am a firm believer in dealing locally, and from brick and mortar stores... I have had little trouble getting a good deal from local dealers and parts suppliers, I do shop on-line and compare on-line pricing... if I couldn't secure a decent price in-store I will purchase on-line... I have no problem paying a little more locally for the convenience it provides... I like feeling and seeing what I am buying... I like being able to return things with out waiting on UPS... I like supporting my local community by keeping my dollars here, and in the long run makes it worth a little more...
since I also travel about seven months out of the year, am well aware of the problems that go with needing service out of the local area...
I accept the fact that they need to service their own customers, followed by non customers of their product traveling while under warranty... I also understand the rate structure for warranty service compared to over the counter sales, and the reluctance of some to do warranty work on some that were bought through a broker, that they see as unfair competition to the dealer system...
anyone, everyone, buying a RV should make themselves aware of these problems, so they know what to expect and aren't surprised when the time comes they need service...
If you are on the road traveling and have a major slide problem, it should not matter one dang bit where you bought it from. Warranty or not, any dealer should want to help you at least get back on the road, if not they are in the wrong line of work.
Sure glad the auto dealers don't have this attitude.
2000 F250 PSD 4x4
2005 Four Winds 18B (mobile observatory) My Astronomy Pics
1990 Sea Ray 350 Sundancer
Star Gazer wrote: If you are on the road traveling and have a major slide problem, it should not matter one dang bit where you bought it from. Warranty or not, any dealer should want to help you at least get back on the road, if not they are in the wrong line of work.
Sure glad the auto dealers don't have this attitude.
and they would, they just may not do it as a warranty...
its business just like any other, they are in business to make money...
auto dealers only do what is required of them to... it is just more is required of them...
is it really that hard to understand...
warranty work isn't profitable, since they are for profit business that is what they try to do...
it's really not that difficult, and what we think isn't included in their contract with the mfg...
I am the GM of an RV dealership. I have a question for those of you that believe warranty is a "profit center". If that were really the case and things are as bad as you say they are for RV dealers, why would we not want to do this profitable warranty work no matter where it was sold? This comes up often on this site and there always seems to be one constant and that is that the non selling dealer does not want to do the work, or if they do they will do it in the off season. Why do you suppose that is? Because it is so profitable? It is simply that we don't get paid well enough to want to do it! No other reason than that.
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