Irish guy ... Hart Broken Barb ... the original poster of that "so disappointed" thread, just posted that Jayco is picking up her trailer for repairs for floor repairs ... so she's apparently on her way to a good resolution.
Since Jayco's picking up her trailer for repairs ... it wouldn't make any difference where she bought the rig ... locally or from RV DIRECT ... it would still be going back to the factory.
I completely understand your reason for buying out of state. While I purchased mine locally, I wouldn't have hesitated for one minute to order one from a wholesaler if there was such a large difference in price. As others have mentioned, $4500 buys a lot of service even if you have to pay for it yourself.
My small local Jayco dealer easily matched the delivered price quote from RV Direct, but the large Jayco dealer in Minneapolis was several thousand dollars higher and wouldn’t budge.
John, the lovely wife, plus the 3 kids. 2007 Jayco Jay Flight 31BHS - Parked at the Seasonal Site Previous setups...
2002 Ford Explorer V6 pulling 2000 Trail-Lite Bantam B19
1997 Chevy Blazer pulling small Coleman popup
Ah, Hart Broken Barb, good to see you again. Now you're saying Jayco is picking up your trailer for repairs ... and that's a bad thing? How would things been different if you had dealt with a local dealer? If a problem is bad enough to warrant return to a factory, the outcome is the same.
I said the same thing on page 4 of my post, and yes jayco is picking it up but i have to take it to Iowa not a local dealer and pick it back up there
And how is it that Jayco decided to pick up the trailer. In another anti-RV Direct thread, you said RV Direct wouldn't help you, nor would your local dealer.
they havent
Are you now saying Jayco has authorized return to the factory for the repairs? Without any dealership even looking at your problem?
yes i am, sent pic's to them
You also said in the prior thread your slide out was stuck out, yet your rig is going back to Jayco now for a flooring problem.
you realy dont read well do you
I also offered to help intervene. Please PM the names of the folks at RV DIRECT whom you say won't help you. The offer still stands.
thank you for the offer but i dont need or want your help
Now, granted, if your story is true ... the drive from Missouri to Iowa will be an expense and a pain ... but you are still receiving factory support from Jayco ... so it's not all bad.
would you like to pay for my time and fuel and yes it is bad and somthing i should not have to do after buying a new unit
Could you please upload pictures of the floor problem? I'd like to see it. Thanks!
after the way you talk down to me and have treated me there is nothing in this world i would ever do for you and with your attitude i dont see anything good coming out of it
I_rv2 wrote: To be honest with you ... I've read a lot of "oh, if you buy something from another dealer, your local dealer won't service you."
BUT
I have read precious few actual posts from someone who was refused local service, regardless of where they purchased their rig. And most of those posts, quite frankly, are quite suspect, and probably some dealer salesman spreading "fear."
Most of the credible "service problem" reports are from people who have had trouble with service work performed by their local dealers.
So when you read the fear-mongering about "oh, if you don't buy it here, we won't service it" really doesn't mean anything ... and flies in the face of the policies of major RV manufacturers, let alone the warranty departments of the 5 or 10 major component manufacturers.
But, as I said ... I've read precious few actual posts from actual folks who have run into a problem with a service center turning them away because they didn't buy their rig there.
Instead the internet is full of tales of woe about shoddy local dealer service of their own actual customers.
Well believe what you want... I am a public servant, definitely not an RV dealer or salesman, nor do I have any desire to "spread fear." I am, however, an RV purchaser who has been turned down by a dealership because I did not purchase my TT from them. Furthermore, when I contacted the manufacturer ( a "major RV manufacturer"), I was told that each dealership is entitled to set its own policies about service work, even under warranty.
My local circle of friends includes two other purchasers (different companies, different dealerships) who also experienced denial of warranty work by dealerships for the same reason.
So, add this to your short list of "few actual posts from someone who was refused local service, regardless of where they purchased their rig."
And to the OP, you'll find more about this subject (and I believe, more "actual posts by people who have been refused local service") in the General RVing Issues forum in a thread called "Disappointed about my local dealer".
this is exactly why they make ice cream in vanilla and chocolate...
I have on numerous occasions had problems securing service if it was warranty work while away from home... from as minor as a hinge for the tv stand to a brake problem... if you think calling the mfg hot line is going to help, I have some ocean front property in Nevada you may be interested in... all they do is give you numbers for other service center's where you get the same song and dance... warranty work away from home is a RV problem not a discounter problem, but is a discounter problem for service at home...
I also question the big savings claimed through the wholesalers also... going to a dealer and asking him to meet or beat a discounters price isn't going to get his best price, if he isn't going to beat it there is no reason to waste his time negotiateing with you...
if you know how to negoicate and know the product you are interested in you should be within $1,500 of the discounters price...
I know people that have bought from discounters that had big price differences but the difference evaporated with the cost of picking the unit up and paying the taxes and registration when returning home already figured in from the local dealer...
there is nothing wrong with buying from a discounter, it is the right deal for some, just as I have found great deals with good dealers locally... the point is understand what you get...
there are good dealers and bad dealers just another thing to shop for, the closest dealer I have I wouldn't set foot in the place...
if you think it is fun taking the trailer out of state is a lot of fun you have another thing coming... I had to take my Sunnybrook to the mfg. four times in two years... I have been on both sides of the fence and travel 7 months a year for ten years now and have seen it all... most warranty work I have had done just waited until I got back to my local dealer because I couldn't get it done on the road without a big hassle and one delay after another...
rehashing everything over and over isn't going to convert anyone, and comments like the local dealer stinks are only words...
RV dealers and the RV industry all have bad reputations for the most part they deserve it, but you can't paint all with the same brush...
with that there is nothing new I can add nor have I heard anything new or relevant...
Love my mass produced, entry level, built by Lazy American Workers, Hornet
Yeah, but JJ ... I'm really starting to worry about the current state of RV Dealers ... if what RV Mark and others who claim insider knowledge is true ... then that means that EVERY MAJOR RV MANUFACTURER ... and every RV COMPONENT MANUFACTURER (stove, furnace, fridge, a/c, awning, retractable steps) ... these alleged "insiders" are saying that RV DEALERS are being shortchanged by the manufacturers ...
I still don't see why that is my (the consumer's) fault or problem.
But, business is business ... I try to hold on to each of my RV's for 5 or 6 years ... long after manufacturer's warranties run out ... if I was a dealer principal ... I'd really be after the Service Manager to cater to my needs, whether I purchased from them or not.
I mean, talk about cutting off your nose to spite your face. Apparently these "if you didn't buy it here" Service managers have absolutely no business sense what-so-ever ...
Because
They say they are short changed by the Manufacturers ... and they are chasing away a potential long term customer for both sales and service.
With non-warranty service work being billed out at $100 a hour (plus) ... I find it hard to feel too sorry for them. (And based on my experience with the service tech's ... I doubt they are making that much).
I haven't had any warranty issues with my Jayco ... but I've already cultivated a relationship with a local, independent repair place ... purchasing a few spare parts, etc from them.
This all is reaffirming my decision to purchase from RV DIRECT.
I'm not sure these mom-and-pop dealers ... getting supposedly underpaid by each and every manufacturer ... and chasing away potential customers are going to survive.
The world is changing. And so is the buying public. They better find a way to survive ... and that, to me, would be to attract as many customers as they can.
We drove 750 mile to save 8k,,,local dealers that sell your brand probably will service you because things are tight all over and will count on warranty work to stay afloat,also most items that do go wrong are common with most rvs,radio,fridge,plumbing,ect,,,these warranty work items can be done at most dealers and if one gives you a hard time I'm sure another would love the work,,,,good luck and go buy it and enjoy
Dogsapache wrote: We drove 750 mile to save 8k,,,local dealers that sell your brand probably will service you because things are tight all over and will count on warranty work to stay afloat,also most items that do go wrong are common with most rvs,radio,fridge,plumbing,ect,,,these warranty work items can be done at most dealers and if one gives you a hard time I'm sure another would love the work,,,,good luck and go buy it and enjoy
Perhaps you missed my post, so I will say it again: No, they won't. Apparently things are not that "tight", at least not here in western Washington. Dealerships are few and far between, and they are quick to point out that warranty work is a losing deal for them. Reimbursement from the factory does not match actual cost.
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