I have a set of the CIPA universal towing mirrors that I have used for about four years now. I have worn the straps pretty badly and damaged one of the mirror hooks.
I looked around the internet for a repair kit and couldn't find anything. So I went to the CIPA website and sent an e-mail message asking if they could point me in the right direction to find what I need.
Wanda VanBuskirk who is the customer service manager responded to my message and sent out the replacement parts free of charge.
This is the kind of customer service that makes me a loyal customer. This kind of service seems to be kind of scarce these days, so I wanted to offer them a public Thank You for their help.
Good to know! We passed ours along to a friend who bought her first PUP recently (we have towing mirrors as factory equipment on our new TV). Will let her know, in case she needs service on them.
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