a_flyfisher
PA and MT
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Joined: 12/27/2003
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We just bought a new Newmar Kountry Aire 5th wheel and have noticed that whenever we have the television on and turn on any 12v lights in the traier that we get a slightly fuzzy picture on the TV with diagonal lines across the screen. Otherwise the picture is very crisp and clear. We do not have this problem when we use a couple 110v lights that are plugged into wall receptacles. (The television is hooked up to a receiver that we brought from home aand to a ground mounted portable dish for the Dish 500 satellite system.)
We have 2 TV's installed in the trailer, but have just been able to get one of them working so far with our Dish 500 receiver -- I believe how to connect the other TV is a separate issue for us to figure out, so I don't know if that TV (in the bedroom) will have the same fuzzy picture when we turn on a 12v light or not.
Anyone have any idea what the problem might be or where to start looking for a solution (our dealer is 2000 miles away, and the factory is 1500 distance, so it's a bit impractical for us to return to either one just now for service, althought we might be able to go to another dealer for service if needed - that would be a 150 mile round trip from where we presently are in MT).
Thanks for any suggestions you might have.
John
a_flyfisher
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2oldman
WA
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Joined: 04/15/2001
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What happens if you run the water pump? Same thing? I suspect interference from the converter.
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Mandalay Parr
Phoenix, AZ
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Joined: 07/09/2004
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The 12 volt florscent lights seem to bother the TV's in many of the rv's. I would call the factory and see what they say.
Jerry Parr
Full-time
2005 Mandalay 40B
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Blue Ox, Brake Buddy
2004 CR-V Toad
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Roadpilot
Lakes Region of New Hampshire
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We had a Monaco in which we couldn't run the Fluorescent in the bedroom when the bedroom tv was on. It's only Fluorescents that do this.
2007 Newmar Essex 45'
2006 Honda CR-V and 2005 Chevy Silverado 1500
2004 HD Electra Glide Ultra Classic
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a_flyfisher
PA and MT
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Joined: 12/27/2003
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2oldman wrote:What happens if you run the water pump? Same thing? I suspect interference from the converter.
Good suggestion. However, I just tried it with the water pump on and the TV looks okay. But, we have one of those fancy flush Thetford Deluxe china toilets, and when we flush it the TV also goes on the blink.
John
* This post was
edited 06/09/08 08:28am by a_flyfisher *
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a_flyfisher
PA and MT
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Joined: 12/27/2003
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Mandalay Parr wrote:The 12 volt florscent lights seem to bother the TV's in many of the rv's. I would call the factory and see what they say.
I did call the factory -- "That doesn't sound right."
As good as Newmar's reputation is for company service, I haven't had very good luck in calling them for help. They always say to contact my dealer, and when I call my dealer (Wilkins RV in Bath, NY) they routinely do not answer or return my telephone calls.
John
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a_flyfisher
PA and MT
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Roadpilot wrote:We had a Monaco in which we couldn't run the Fluorescent in the bedroom when the bedroom tv was on. It's only Fluorescents that do this.
We also have a large number of small spot halogen ceiling lights and they cause the same problems with the TV.
John
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tartan camper
Canandaigua, New York
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Joined: 04/25/2008
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John,
We bought our Copper Canyon from Wilkins last year and haven't had a problem reaching them on workdays calling after 9:00 AM. I also have contacted them via email from their website. I love hearing their response when answering, "It's a great day for camping at Wilkins RV". We work through Patty, who schedules the appointments.
Backpack to fiver...and everything in between. What a life!
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a_flyfisher
PA and MT
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tartan camper wrote:John,
We bought our Copper Canyon from Wilkins last year and haven't had a problem reaching them on workdays calling after 9:00 AM. I also have contacted them via email from their website. I love hearing their response when answering, "It's a great day for camping at Wilkins RV". We work through Patty, who schedules the appointments.
I should have been more specific about not being able to contact Wilkins. Getting the receptionist is no problem. They assigned us to another person in their service department -- not to Patty, unfortunately, because I've seen how well she interacts with customers. The person in service that we've been assigned to has a bad habit of not answering telephone calls...It is pretty frustrating to call and leave a message and never hear back, or to be promised that your call will be returned and then not hear anything...repeatedly. We're presently waiting to get some items from them (under warranty) and have no idea whether they have even ordered the items for us from the factory.
We just spent a week "camped" in Wilkins parking lot, some of which time was spent waiting for them to balance the tires on our trailer. This was part of our purchase order for this trailer, and they had promised to do this long before we arrived (we drove 250 miles there twice to buy the trailer only to find it had unfinished work both times that we were assured had been already done).
I would probably go back there to buy another RV, but not for their service. A long time repeat Wilkins customer just told me that he had once been told that Wilkins had the best price and worst service in the country. I might not go that far, but neither would I recommend them to anybody for their service department.
John
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jeffthom20
nappanee
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Joined: 06/10/2008
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Checked with our engineering department and they gave me some ideas for you to explore:
1. Have the converter checked first
2. Have the ground wire leading from the converter checked
3. The Fluorescent light Ballast might be going bad.
4. The floorplan might have some bearing on this wiring issue
5. Does this issue occur when the TV is receiving from the air, cable, sator DVD?
Unfortunately these are not easy ones to find. I suggest you contact Newmar's retail service rep. at 800.731.8300. Unless service has changed you do not need to take it to a Newmar dealer, although please check with our service rep first.
Thank you,
Newmar
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