richfaa
Ohio
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Joined: 04/24/2005
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This is not the auto industry..it is the RV industry..If the Rv industry was anything like the auto industry we would not have all the problems we do. It has been my experience that dealing directly with the vendor can be very helpful. It has been my experience that looking at www.montanaowners.com can be very helpful. It has been my experience that calling Keystone, team Montana can be very helpful and we suggested that the OP try that.
We did note that the OP's dealings were with a dealer yet he seemed to put the blame on Keystone. There is a real good chance that Keystone does not even know about his problems. I would strongly suggest. that the OP contact Keystone himself..do not depend on the dealer ...
06 Montana 3400. 08 Ford F-350 6.4L
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Vulcaneer
Northern New England
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Joined: 10/17/2007
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Granny,
What should we do now??? He should attempt to get repairs done under warranty by the component/Appliance mfg'r if they are covered under warranty. If not warranteed, pay for the repairs to be done. Or do the repairs himself. Simple as that.
If he is not the original purchaser, the component warrantees may not be transfered, to the second owner. But there may be a dealer warranty in effect on a used unit. For non component defects, his Montana is out of the one year factory warranty.
Maybe he can purchase an extended warranty? But usually those are available on a used trailer when offered at the time of purchase. But there may be something available if he talks to his dealer. If bought from a private party, probably not available.
We bought an extended warranty when we bought our used Copper Canyon. I never go for extended warrantees. But this one has paid for itself already. A screw backed out from under slide. Ripped up the carpet. Replaced at no charge.
2006 F350 V10 4X4 SC SB SRW 4.30 22,500 GCWR
Keystone Sprinter 33'9" 12,500 GVWR
Pullrite Super Glide 18K
Super Duty, Super Cab, SuperGlide
SEE RV.net Classified for Vette Description
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up2nogood
Utah
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Joined: 02/20/2008
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Gruffy wrote:richfaa wrote:Gruffy..wondered where you have been..Actually those are problems of the appliance makers. Keystone/Montana did not make them. The wiring harness bracket that breaks in some units is part of the Lipperts frame assembly and breaks in other units as well. Now Keystone did place them in their units but if you look at any brand you will see mostly the same vendor provided appliances. Montana backs everything within their 1 year warranty period same as My Fords 3 year warranty period, In addition many of the vendor provided appliances have more than a 1 year warranty and they do stand behind the product. You just gotta know these things..
Pretty much gave up on RVNET.... guys like WTTCS seem to support the factory... I wonder if they work there. We see here a fellow with problems.... WTTCS wants to trash him and anyone who supports him. Gotta wonder who's being paid off here.
Anybody wants a unbiased view of Montanna quality. I have a list of broken springs, axles and welds that finally turned the thing into a summer cottage...(not safe to tow). You can reach your own conclusions.
I see you bought another Richfaa..... how did it work out??? Any better then your old one????
Sounds like you don't like Keystone thats my conclusion,Is there a RV out there that you do like ???? I have owned two Montana's, now I may not be the sharpest tool in the shed, but if the first one had anywhere near the problems that I am hearing on this topic I would of stayed clear of a Montana on the second one,and bought another brand. So what is your advice for me I have had two of them and have good service from both, the first I may add was used when I bought it.
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grannyapple3
Indiana/Arizona
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Joined: 11/27/2005
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Vulcaneer wrote:Granny,
What should we do now??? He should attempt to get repairs done under warranty by the component/Appliance mfg'r if they are covered under warranty. If not warranteed, pay for the repairs to be done. Or do the repairs himself. Simple as that.
If he is not the original purchaser, the component warrantees may not be transfered, to the second owner. But there may be a dealer warranty in effect on a used unit. For non component defects, his Montana is out of the one year factory warranty.
Maybe he can purchase an extended warranty? But usually those are available on a used trailer when offered at the time of purchase. But there may be something available if he talks to his dealer. If bought from a private party, probably not available.
We bought an extended warranty when we bought our used Copper Canyon. I never go for extended warrantees. But this one has paid for itself already. A screw backed out from under slide. Ripped up the carpet. Replaced at no charge.
Vulcaneer I am sure you meant to address the OP with all of your advice not me. What you quoted from me Quote:What should we do now??? was a quote from the OP. I quoted him to show you the last few lines of his OP asking for advice which you said he didn't do. Vulcaneer wrote:Where was the OP asking for any advice? I didn't think I would have to explain that but sometimes it is necessary I guess....
To get back to the post..........
Meldelton..... My advice to you is I would handle each individual problem through each individuals manufacturer seeing what warranties if any are or are not on them. The question of whether you bought this unit new or used has not been answered! If you bought this unit used it is hard telling what responsibility any previous owners might have for some of these problems? In that case I would chalk it up to a live and learn experience, choose whether to fix all of your problems, and move on.
If you purchased this unit new then I would call Keystone or who ever makes your unit and explain to them everything that has happened. Explain to them that you realize that your unit is out of warranty and you have contacted each individuals applicane manufacturer but that you are disappointed that so many things have happened to this particular unit. If it were me I would express to them that you would expect one of their unit to not be having all the NON Appliance issues. You never know you just might be pleasantly surprised and they may stand behind some of your issues. These are just my opinions!
I sure hope you adventually enjoy RVing whether you keep your present unit, find another one or etc.
* This post was
edited 06/27/08 06:28pm by grannyapple3 *
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R&DScott
Seattle
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Joined: 06/24/2007
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I sometimes feel like asking advice on RV.NET is like standing in the Runway to catch your plane.
Then other days you couldnt afford the great advice given.
Guess it depends on if they are in the Nice days or the Surly grumpy days 
R & D Scott
2008 Everest 322R 5th wheel
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Vulcaneer
Northern New England
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Joined: 10/17/2007
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The OP merely pasted his letter in to his post. He even stated it was just for YOUR (OUR) information. And that his letter was mailed to Suncoast and Keystone. To me it indicates he wants to make a point that he is unhappy with either Keystone, Suncoast, or both. Why else would he post it as he did. He wasn't asking for any advice from anyone on this forum. In his letter he was asking Keystone and Suncoast for some advice. But by posting here, as he did, it was simply to BASH.
He was giving us "information". And thus was making a badmouthing statement against (at least) Keystone. If he was giving us information, why wasn't he giving us ALL the information? Such as, did he buy the rig new or was it used? Did he buy it from Suncoast? Or another dealer? Or maybe a private party. And he appears upset that Keystone won't warranty his "out of warranty" trailer. And it sounds like Suncoast is not offering no cost warranty repairs either. Otherwise he would not have posted his letter here.
And the OP has not come back to fill in the details, after his one and ONLY post. Smells like TROLL to me.
Lots of us have given him honest advice based on the information we have. But something is missing. And by posting the OP is opening up for challenge, questions or comment. Comes with the territory. If that is hypocritical, belittling, arguing, blaming, ridiculing, or trying to humiliate the OP,or anyone else, I fail to see it.
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BruceStarkey
Ontario, Canada
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Joined: 05/02/2004
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Gruffy said it best in his first post on this thread. I believe the O/P simply wanted to relate his experience with his RV. We have become a culture of acceptance, indeed we even start making excuses for bad workmanship by RV manufacturer's where, had he spent the same amount of money on a car or truck we would be advising the guy to park it out front of the dealer's with a big lemon drawn on it. Telling the guy to "suck-it-up" just isn't the kind of support I expect to hear from fellow RV'ers.
I think he should keep the unit as I believe when he recitfies the refridgerator problem and quiets down the furnace he will have put the worst behind him. Running out to purchase another with all of the same cheap components in it will just start the whole process of disappointment over aqain!
Shame on the RV industry for building cheaply and using low bidder appliances.
Today is just the tomorrow you worried about yesterday!
'04' International 4400 LoPro 310Hp/950FtLbs 10Spd Harley/RV Toter
'05' Mobile Suites 38RL3
'01' Harley Ultra in the bike barn.
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richfaa
Ohio
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Joined: 04/24/2005
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"This article is for your information. It has been sent to Keystone and Suncoast"
Vulcaneer said it right. actually he was asking Keystone and Suncoast..what should he do next.None of us should have said anything.
I would like to hear a update from the OP..It could help others..
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CAMike
Fresno, CA
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Joined: 01/16/2003
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richfaa is exactly right. The individuals who exhibit "Blind Pride" in their Keystone products(and others) should be ashamed of themselves. If one was to spend hours a day, month after month on this forum or any other RV forum- they'd see Keystone has just as many if not more issues than any other manufacturer. Heck my Hitchhiker had had numerous issues- it's the way of the American RV Industry. They put out the crappiest product the public is statistically willing to accept and that level of quality is the industry standard!
Hopefully the vendors step up to the line even if he's out of warranty. Best of luck OP! We're thinking positive thoughts for you.
2004 2500 LS Crew Cab Shortbed (LLY-Duramax with OilGuard ByPass Filtration (2 Micron) and Nicktane Cat(2 Micron)for Fuel, 2007 HitchhikerIILS 32.5LKSBG. SuperGlide 16K, Twin Honda EU2000i's
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Cox89XJ
Tennessee
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Joined: 07/27/2006
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You’ve got to learn to be skeptical of these one post whiners about a product not being any good. Most are just a troll.
The OP has only one post. Has never posted before or since. That's why I'm skeptical. JMO
* This post was
edited 06/28/08 08:30am by Cox89XJ *
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