rockhillmanor
On the Road
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Joined: 12/06/2003
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Thought I'd post this in case it happens to any of you and maybe this will help you not spend a total of 6 hours on your cell phone like I did today.
Sprint USB broadband EVDO suddenly stopped working couldn't access the internet.
Call Sprint performed tests over phone said it was not their fault 'has' to be Internet Explorer problem.
Call HP perform same tests and added ones say they can not stay on the line until test is done.
Call HP back when test is done after waiting for another 45 minutes on hold and new tech insists on 'repeating' all the tests all over again.
But does add the test of giving me IP addresses to use as address and it connects! Put in url, no connection.
This proves its Sprints problem they need to reset their DNS server.
So it's Back to Sprint....they do it, I'm back on line.
If you want to save all this run around keep an IP for a stable site like CNN for example on hand and if your internet goes down see if your browser will accept the IP, then you know that it's your provider's problem.
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Calpine
Southern CA
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Joined: 04/19/2008
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Why didn't you just ping your own IP address
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fireman148
Collierville
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Joined: 06/04/2008
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Or you could just grab the ip of another provider's dns server, like Comcast for example, and manually enter it when you have trouble.
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Pepperoni
Ypsilanti, Michigan 48198
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Joined: 05/01/2005
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I keep a notation for OpenDNS handy for when Comcast DNS goes toes-up.
Open DNS
(it is a free service)
What happens is that text URLs don't get translated to the numeric equiwalent necessary for surfing. You can set your machines to use OpenDNS, bypassing the broken service. Instructions are on the link above.
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rockhillmanor
On the Road
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Joined: 12/06/2003
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Pepperoni wrote:I keep a notation for OpenDNS handy for when Comcast DNS goes toes-up.
Open DNS
(it is a free service)
What happens is that text URLs don't get translated to the numeric equiwalent necessary for surfing. You can set your machines to use OpenDNS, bypassing the broken service. Instructions are on the link above.
That's a good info link thanks. Not really techy here so my question is you can do this and your provider doesn't care or need to be notified? And you only use it till yours gets staightened out?
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Bill In SC
Easley, SC
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Joined: 07/23/2006
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Rockhill... Your service provider could care less what you are using to get DNS information.
I have been using 4.2.2.1 (Primary) and 4.2.2.2 (Secondary) for years... Charter's DNS servers are always hosed... They are one of the fastest around. Open DNS is also a good alternate.
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rockhillmanor
On the Road
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Joined: 12/06/2003
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Bill In SC wrote:Rockhill... Your service provider could care less what you are using to get DNS information.
I have been using 4.2.2.1 (Primary) and 4.2.2.2 (Secondary) for years... Charter's DNS servers are always hosed... They are one of the fastest around. Open DNS is also a good alternate.
Thanks again for explaining. I will be using my Sprint EVDO while on the road off the grid so this is pretty important info for me.
And the Charter, boy can I relate to that! Just one more reason I am glad I sold that house where you 'had' to use Charter. Wish I had your information when they were my provider..
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stevelv
FullTimers at Last!
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Joined: 05/24/2006
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I think that it's very unlikely that both of Sprint's DNS servers are down at the same time - I've been online for the past 5 days with no downtime at all.
The ISPs place their DNS servers on seperate parts of their network to avoid outages and the reason that there are 2 of them - a primary and a secondary, is to avoid a network or server problem from taking their entire network down.
If this happens again then you can do a nslookup in Command Prompt - it takes the form of nslookup domain DNSserver
You can specifiy the DNSserver as a fully qualified domain or an IP address.
Here's a page that explains how to use the interactive nslookup.
In my experience it's Windows XP that messes up first - very rare for the ISPs DNS servers to fail together unless they have serious network issues.
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pritch272
Martinez, GA
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Joined: 03/18/2006
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Calpine wrote:Why didn't you just ping your own IP address
And what will this prove? The issue was not being able to resolve names into ip addresses, pinging an ip address has nothing to do with DNS.
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