SteveRankin
Sequim, WA
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Joined: 05/05/2005
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Management 101: Never admit there is a problem.
Very few companies will admit there is a design or engineering problem. The logic is simple. Stonewall as much as possible and wear down the whiners. Make minimal repairs when possible, but never redo the engineering.
Even with official recalls, if you pay attention to the fixes you'll see that the manufacturers engineering principles on the fixes is simplicity and easy of applying the fix. The RV manufacturers are under tremendous economic pressure and there is no way that they will admit to a design or engineering problem. They might make a repair to an individual unit, but they're not going to make a statement that supports the idea that all of that brand/model/floorplan are affected by a problem with design.
The warranties on RVs are VERY short if you factor in there actual amount of use. In fact, many RV's run out of warranty while never getting the original punch list fully repaired. It's not just the low priced coaches either. We made the decision to sell a 9-month old HR Presidential after it had been in the shop for over 3 months and still had many problems that simply weren't being fixed.
If the average RV is used 2-weeks/year and is fully depreciated by 15 years. That's only 30 weeks of use. I am NOT saying that your coach was only built to last 30 weeks, but I am saying the industry is built around this very low usage AND the most economical construction possible. The public tends to buy the largest RV for the lowest price they can, so the manufacturers build what they're buying.
InN other words, WE are a part of the problem.
Steve & C. J.
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1jeep
acushnet ma.
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Joined: 02/25/2005
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i previously owned a keystone zepplin for about 2 months, 1 month of my ownership it spent at the dealership. I have been very happy with my outback and other than an adjustment with the water heater it has been problem free.
2007 Toyota Tundra Sr5 DC 4x4 8'bed 5.7 tow package 4:30 gears
2007 Keystone Outback Sydney 32BHDS
2006 HD Street Glide
1997 Yamaha YZF1000r
1995 Honda CR500r
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Keith99RS
Suffield, CT
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Joined: 11/14/2005
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So far all I read was Keystone declining to "participate" in something that is unknown and unmentioned bu the OP and some cut and pastes of people who had apparently missing splash shielding. I don't see any mention of anyone going through their dealer to have the problem addressed properly. Warranty claims start with the dealer, not the manufacturer.
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fla-gypsy
North Florida
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Joined: 04/19/2005
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Humpty wrote:Lovedays wrote:fla-gypsy wrote:I am quite happy with my Keystone Hornet. I don't think I will join your Keystone bash. I will say I hear more complaints about the Passport than any other Keystone product.
What do you hear about the Outback?
www.outbackers.com
Most people seem happy with the Outback
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Earl E
Klamath Falls, Oregon
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I can't even figure the OP out. This is not a thread but a bunch of old threads pasted together. Don't even know what the letter from Keystone means.
I sure wouldn't cross off Keystone based on this post unless I knew much more.
I also agree the key to good service is the dealer. In my case, I didn't even buy from a local dealer (we don't have one). Bought it in AZ and I live in OR. We had a couple small problems and the dealer wanted an estimate from our local independent repair shop. They said "fix-it", paid the bill and then got reimbursed by Keystone.
2008 Keystone Springdale 252
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smkettner
Southern California
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Joined: 03/21/2005
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Springdale has been great. Dealer fixed all minor warrenty issues with no troubles.
2001 F150 SuperCrew 5.4 Lariat Offroad 4x4 Tow Package 4.10 Truetrac
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Flyer377
Jenison, MI
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Joined: 07/24/2008
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Ouch!
Just last night we brought home our new Passport 280BH. I wish I has seen this forum a bit sooner so I could address the concern with our dealer. Oh well, we have a lot of confidence in our dealer who has taken good care of us through our previous purchases. That, and the fact that we bought this unit realizing that it is built to meet a price point and very light weight requirement. We knew going in that it's not the sturdiest trailer out there, but it meets our needs.
I guess I'll check under those wheel wells and do a little preventive maintenance if needed. Thank you for the heads up.
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Keith99RS
Suffield, CT
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Joined: 11/14/2005
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Flyer377 wrote:Ouch!
Just last night we brought home our new Passport 280BH. I wish I has seen this forum a bit sooner so I could address the concern with our dealer. Oh well, we have a lot of confidence in our dealer who has taken good care of us through our previous purchases. That, and the fact that we bought this unit realizing that it is built to meet a price point and very light weight requirement. We knew going in that it's not the sturdiest trailer out there, but it meets our needs.
I guess I'll check under those wheel wells and do a little preventive maintenance if needed. Thank you for the heads up.
If it is under warranty, HAVE THE DEALER DO IT!!! If the wood was left unprotected after construction, this s a warranty issue. Let the dealer deal with Keystone. Whatever work you do will likely nullify any warranty coverage of any unseen damage in the area as it was not an approved repair done by a manufacturer approved service shop. People lose tempers and jump the chain of command on these things then wonder why they do not get satisfaction. Let the system work. Our personal experience was that the dealer for our first TT was our best asset in getting it replaced by the manufacturer. They handled the contact and also provided us with good contact numbers to speak with real people to address our issues.
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Flyer377
Jenison, MI
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Joined: 07/24/2008
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Keith99RS wrote:Flyer377 wrote:Ouch!
Just last night we brought home our new Passport 280BH. I wish I has seen this forum a bit sooner so I could address the concern with our dealer. Oh well, we have a lot of confidence in our dealer who has taken good care of us through our previous purchases. That, and the fact that we bought this unit realizing that it is built to meet a price point and very light weight requirement. We knew going in that it's not the sturdiest trailer out there, but it meets our needs.
I guess I'll check under those wheel wells and do a little preventive maintenance if needed. Thank you for the heads up.
If it is under warranty, HAVE THE DEALER DO IT!!! If the wood was left unprotected after construction, this s a warranty issue. Let the dealer deal with Keystone. Whatever work you do will likely nullify any warranty coverage of any unseen damage in the area as it was not an approved repair done by a manufacturer approved service shop. People lose tempers and jump the chain of command on these things then wonder why they do not get satisfaction. Let the system work. Our personal experience was that the dealer for our first TT was our best asset in getting it replaced by the manufacturer. They handled the contact and also provided us with good contact numbers to speak with real people to address our issues.
You're correct of course. I'll have a look and if I see something I don't like it will be the first item on the punch list. Our equipment has never been perfect, but our dealer has always made it right.
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eriede
Florence, Ms
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Joined: 02/01/2007
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Earl E wrote:I can't even figure the OP out. This is not a thread but a bunch of old threads pasted together. Don't even know what the letter from Keystone means.
I sure wouldn't cross off Keystone based on this post unless I knew much more.
Let me try to clarify my original post “Keystone unconcerned”. I have a 07 Zeppelin. It was already out of warranty when I discovered the problem with exposed wood in the wheel wells. I contacted my dealer Country Creek RV in Jackson, Ms and they were great. They contacted Keystone to see if they would repair the unit. They refused and stated that the wood was treated at the factory. After they refused to fix the problem I went at it on my on. After trimming off the delaminated wood it was obvious that the cut surface of the wood was untreated. So I sent Keystone a email asking them to reconsider there refusal based on the fact that the cut surface was untreated and I also included some post from trailer life and Keystonecamping.com to show them that this was not an isolated problem and that other Passport, Everest and Zeppelin owners were having the same problem. I posted on Trailer life exactly what I sent Keystone. And what Keystones reply was. I blame myself for mot being more observant when I bought the trailer. I just hope that this post will help other Keystone owners before it is too late and there warranty is out. All and all I love my Zeppelin it has been a great trailer with only minor problems
Erich, Amanda, West and Colt
2003 Ford Expedition
2006 Keystone Zeppelin Z291
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