We have a Sleep Number RV short queen adjustable bed purchased last April for our TT. This morning out of the blue, neither controller would work, one was lit, but the other was totally dark and the up/down adjustment buttons did nothing.Quite a concern considering the price we paid and the fact that the bed has been used about 30 times only!
I called the toll free number from here in Canada, and they answered in two rings. The rep asked me a few questions, where and when I purchased it, some troubleshooting steps and such. She then told me that new controller/pump would be sent out UPS all prepaid to arrive here in about 5 days. I didn't even have to produce a receipt!!(which I do have back at home...)
This was great customer service that made me feel much better about dealing with these folks and their products. Anyone else have similar experience with Sleep Number??
2007 Ford F-150/3.73 ratio/5.4L Triton
2008 Fleetwood Prowler 2702BS
Equal-i-zer Anti-Sway WD Hitch
Prodigy Brake Controller
Firestone Ride Rite Air Bags
Barker 3000 Tongue Jack
They did the same for me when one of the air chambers developed a leak - I am the second owner of the coach, and they still had no issue supporting the mattress.
I actually had the new air chamber in 2 days - they certainly earned my repeat business when looking again.
I've heard those things peddled on the rant radio stations constantly around my local town. Typicaly, mail-order ads for things on lesser-patronized media outlets tend to not meet expectations, and have terrible customer service. I just assumed Sleepnumber was one of them simply because of their advertising tactics. Good stories like this change my view of them Glad to know there is still companies out there willing to go the extra mile for their most valuable resource!
I tried to tell my old company that,but got fired anyway. The customer must come first above all. You take care of them and you will have a good company. Good example. I used to do contract work for Albertsons. Under Mr Albertsons leadership they became the second largest grocery chain in the country.He passed away and the new guy took over. He went for profit and treated the customer like dirt.They have lost stores all across the country.
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Glad to know there is still companies out there willing to go the extra mile for their most valuable resource!
