This does not sound good. 45 minutes on hold. Maybe a good way to check this out is to call their number to see if anyone answers, and if they do, how long they put you on hold.
A concern I also have (that is my problem) is how to tell them my location, If I don't even know exactly where I am broken down. Will a GPS map thing tell me this? My birthday is coming up and my wife is asking for hints. LOL
I have Coach-net BTW. Had it for 7 year and never used it, but sooner or later.....
Precision Guesses
Joe&Jan and--Penny, our city dogpound escapee
2003 Hurricane 30Q V10
2004 Jeep Liberty, Blue Ox, Brake Buddy
We submitted our claim, as per instructions, to Road America Motor Club , in Miami, Fl.
We were in a very remote area when we first, had a flat, then in another location the next day when we had completely dead batteries. In the first, it was going to take about 2 1/2 hrs to get a truck to us, which was not a problem, as we were in a campground, and had cel phone service. (We ended canceling it before they got the truck dispatched, as we fixed it ourselves.) Seems that for some unknown reason the valve stem on one of the tires loosened and leaked. Luckily the camp ground host had a way to air up the tire, and the seal on the rim sealed back. It was a nearly new tire. Since we did not have a spare, Good Sam was requiring us to buy a new tire, or they would not cover the call. (They will either mount your spare, or require the new tire. No repairs covered.)
In the second incident we had no cel phone service, but access to an emergency security telephone. Calls could not be returned to that phone, and the Good Sam person on the other end of the line couldn't seem to understand that we would have to call her back to check on how it was going. We were on hold with her 3 different times, for about 45 min. total, and were in a blistering hot area with no shade, in order to use the available phone. When we kept asking who they were sending, and from where, she refused to tell us, or to give us their name or telephone number. She finally agreed to tell us where they were coming from. She did tell us that it would be about 2 1/2 hours (again, even though we were in another location). We expected that, as it was very remote. But, we wanted to be able to telephone the tow truck outfit if they didn't show, to see if they were lost. Didn't make any difference, she would not tell us the name of the outfit. Said we would have to get back to her. Gee, just what we wanted, another heaven know how long on hold, frying in the sun, just trying to get through to Good Sam.
The tow truck guys did get lost a bit, but found us without much of a delay, with no help from Good Sam. It did take them over 2 hrs to reach us. Thank God, we were in a safe place, and not sitting on a road.
After they got our MH started we bagged the whole trip, and headed for home, about 6 hrs straight through, with no further problems, and no stops.
We've had this MH for 9 years with no problems, and carefully maintain everything. Guess it just saved up everything to hit us all at once. The dead batteries seemed to have something to do with the inverter going out. We have an app't. to get that checked as that is one thing we don't know anything about.
Sorry about the length of this post.
The quality of service rendered doesn't depend on the Motor Club - it
depends on the tow service(s) who has the contract in any given area.
Often, the same tow service will have a contract to/with several Motor Clubs -
ex: Good Sam ERS, Coach Net, AAA, etc.
Often - these contracts are *NOT* the most lucrative business for the tow companies.
You will get service - but better paying customers (police tow, etc.) may get preference.
Interesting to see the other side of "the hook", here:
Used it for the first time Fri. Blowout on I-40 on our way to Tunica. On hold for about 5 minutes, another 10 for callback, about 30 minutes for help to arrive and another 20 till we were back on the road. Thw worst part was we were within visible distance of an exit with truck stop and tore facilities but didn't feel comfortable trying to get there. Funny thing happened while we were sitting there watching him change the tire a car came rolling up behind us running on the rim on the passenger side. They stopped and got out and just stood there watching but never said a word. They then got back into the car and proceeded to drive on with sparks flying from the rim. No rubber at all. They had been driving up the emergency lane and I guess they weren't happy that we were blocking "their" lane. So far very happy with our GS ERS experience.
"BIG BOB" & DIANE:
Big Mac & Sarah (Retired Greyhounds)
2005 Prowler Regal AX6 365BSQS
2005 F-350 Lariat Crew Cab 4x4, DRW, 8'bed, 6.0 P/S Diesel,
Veterans, the reason we will always be "FOREVER FREE".
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