Dunerfool
Citrus Heights, CA
Full Member
Joined: 01/04/2005
View Profile
 Offline
|
Looks like my Prodigy brake controller has gone bad. I had a feeling that the thumb wheel adjustment had stopped working. Everything displays normal when connected up to the trailer-but when I go to apply the brakes or manual override - NADA. It just stares at me with the double O.O's. The last time I towed I had turned the adjuster to zero and now it seems stuck there although the wheel still turns. A call to the technical assistance line verified my suspicion. I'm told the Prodigy comes with a lifetime warranty and all I need to do is return it to the authorized Prodigy dealer where I got it and they will do a warranty replacement for me. Unit is about 7 years old. No problems up until now. I'll let you know if they will truly stand behind it.
Anyone else ever have this happen?
* This post was
edited 09/02/09 09:05am by Dunerfool *
Dunerfool
2002 F250 CC PSD SWB 4WD, Predator power module, Tru-Cool Max Transmission Cooler, Timbrens, Putnam XDR, Reese 16K Slider or Hitch-Buddy Towing Unit
2006 Skyline Rampage 337 Pictures More Pictures
|
dsigmon1
Conover NC
Senior Member
Joined: 11/20/2003
View Profile
Offline
|
Not the same problem, but mine died too. I had no problem replacing it.
I explained to the factory rep that mine was several years old, & heaven only knows where the receipt was. They said take it to any local dealer & have them contact Tekonsha customer service. I did what they said & the local dealer had a weird look on his face but called the factory anyway.
Within a few minutes he handed me a brand new Prodigy controller & I was on my way. Can't beat that kind of service.
|
BobsYourUncle
Surrey, BC Canada
Senior Member
Joined: 12/12/2003
View Profile
Offline
|
Sounds similar to the fine folks over at Fantastic Fan!! 
2007 GMC 3500 dually ext. cab 4X4 LBZ
Duramax / Allison
Fire Red
95 Sportsmen 25.5' TT
81 Citation 25' "Tail dragger" "Under construction"
"Workin' man's rig"
Bob's Trucks
Check Out My Rebuild Project *** Website Finally Back Up Nov. 6/09 ***
Project Feedback
|
MudChucker
Winnipeg Manitoba
Senior Member
Joined: 03/07/2008
View Profile
Offline
|
sounds like the kind of customer service that wins life long customer loyalty...now I'll tell two friends, and so on, and so on...
Cheers.
2006 Springdale 292BHLS
2007 GMC Sierra 2500HD SLT 6.0
|
Dunerfool
Citrus Heights, CA
Full Member
Joined: 01/04/2005
View Profile
Offline
|
UPDATE-
Kudos to the Prodigy manufacture - Cequent and my local dealer-Village RV for doing just as they said. My wife took the unit in to the parts department and came home with a new unit. I installed it last night and sure enough- I've got brakes now!
Again thanks to these two companies for their excellent customer service. There are not many products/companys that say they offer a lifetime warranty on their product AND stand behind it!!
|
|
|
nayther
Burbank, CA
Senior Member
Joined: 03/21/2005
View Profile
|
Are all their units lifetime guaranteed?
DIRT BIKES RULE
'05 Duramax CC short bed
'06 3005 Rage'n Falcon
|
rvrnit
la
New Member
Joined: 02/16/2009
View Profile
Offline
|
hey dunerfool
did you need the receipt, and do you have the # for prodigy that you used. got both mine from camping world 4yrs ago no receipt.
but have same problem on both controllers everything good but when brakes are aplied bam 00.
thanks
|
boiledcrabs
louisiana
Senior Member
Joined: 12/25/2005
View Profile
|
It's better if they don't die while you're attempting to come to a sudden stop behind the state police cruiser who just pulled out in front of you. If it died while your hooking up that might be a blessing in disguise.
|
Dunerfool
Citrus Heights, CA
Full Member
Joined: 01/04/2005
View Profile
Offline
|
rvnit-
Nope-I could not find the receipt. Not needed. The phone number I called to get technical assistance and warranty info was 1-888-785-5832.
Let us know how it turns out.
|
rvrnit
la
New Member
Joined: 02/16/2009
View Profile
Offline
|
dunerfool
thanks for # cld and was just like you saide great service
no menu list no transfer actualy was talking to a live person.
took unit back to camping world and they tested it and found it to be good. it was a bad conection. what can i say i have a lot of things going on these days.
thanks prodigy, dunerfool, rv.net
|
|
|
