bullydogs1
New Jersey
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Joined: 06/26/2006
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I also have had Mr Lemonis make good...and I intend to give Camping World a try when I need something or for routine maintenance...I just wish each and every store had a manager that gives a darn...that's the attitude that has to come down from the top...A "mystery shopper" would find the dead wood....you never get a second chance to make a first impression...it is important that the first impression someone gets from a store and its personnel is that they have "the smell of the customer.."...then the profits will come in.
Stuart and Stella Denning
2009 Holiday Rambler Endeavor 41SKQ
The 3 Bulldogs (Summer, Sully, and Sierra)
2007 Saturn Vue (TOAD)
I tawt I taw a puddy tat
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You can't take the Fisherman out of this Camper
Ontario, Canada
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Joined: 04/09/2004
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brianseay1 wrote:Just to let everyone know, had a small problem with the coach I bought at Camping World of Chattanooga. I have been in contact thru this forum with Mr. Melonis, and all has been taken care of. and in a very quick manner as well. I am very well satisfied with the outcome and felt the need to let evryone else know that Mr. Melonis, in my opinion, cares about his customers as well as his company. Just a small correction.
That's.... Marcus Lemonis
Chairman and CEO FreedomRoads, Camping World and RVs.com
1960's: Tents.. 1970's: Soft top & Hard top P/U.. 1980's: 17' RV.. 1990's: 24' RV.. 2000's: 2002 Cougar 276EFS & 2005 Laredo 29GS; 2002 GMC 2500HD Ext Cab 4x4; (Nfld/Labrador-Yukon/NWT/Alaska-Gaspe', Que./Florida!!)
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Executive
Northern California
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Joined: 02/07/2008
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Some get it.... some don't ..... Dennis
Dennis and Debi
Monaco Dynasty Baron 40PFD
Towing a Chevy HHR W/
ReadyBrute
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mpmeisch
Arlington, TN formally Aurora, IL
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Joined: 05/17/2008
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I was debating on whether or not to renew my Presidents Club membership, but after I've read the posts with Mr Lemonis personally getting involved I've made a decision to renew. Camping World is a company that I will continue to do business with in the future. This kind of upper management getting involved at the consumer level means they are working to become the best they can. Sure, some stores might still need improvement, but there are bad apples in all companies. I will pay a premium to get service and respect from a company that cares rather than just the cheapest price in a plain brown box from the internet discounters.
Flying for work, cruisin' for fun!
2001 Itasca Suncruiser
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brianseay1
Bridgeport, Ala USA
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Joined: 04/23/2004
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I just want to add something to my original post, and that is, The staff at the Camping World in Chattanooga was very nice. Ralph Miller and David Mays were the salesmen that worked my deal. Had no problem at all with them. My problem was the AC unit on the coach. It went out on the very first trip. Coach is an 07, but only had 3500 miles on it. it was still blowing the debris out of the vents, thats how little it had been ran. The unit burnt a capacitor out. I bought the coach "as is" which is normal for a used coach. I felt the unit should not have went out that quick ( on the first trip out). I knew that if I went back to the dealer I would probably have been told that it was out of warranty and they could do nothing. I saw an earlier post that spoke of the integrity of Mr. Lemonis, so I made contact with him. I told him what had happened and he instructed me to go see Mr. Cutler at the store and that they would "make it right". and thats exactly what happened, they "made it right". I have no complaints whatsoever.
Brian & Neena
2007 Coachmen Cross Country 389DS
300 HP Cummins Turbo Charged
03 Sahara Jeep Wrangler & 05 Harley Davidson Ultra Classic
Roll Tide Roll
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Jerry B
Ozark Highlands
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Joined: 06/11/2001
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Congrats to Mr Lemonis.
Jerry B
1996 Dolphin 535,F-53.
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becker
Conroe, Texas
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Joined: 05/19/2008
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Mr. Lemonis is reacting like any good CEO..... sees a problem and takes steps to correct it.... and does correct it.
What all of us don't know is Mr. Lemonis is reacting in other ways like any good CEO.... and that is finding out what created the problem in the first place. I'll bet he is on the phone with the location in question and is requesting some explanations..... like finding out who in his organization is responsible for the problem and making sure it does not happen again. It goes something like this: Look Jack (manager) if I have to handle these problems I don't need you. You are supposed to take steps on a local level to insure these problems don't exist. That's why you get paid that handsome salary. The only thing I want to hear from our customers is accolades..... and lot's of 'em.
And I bet the voice tone is pretty firm.
Just my opinion.
becker
2008 Monaco Dynasty, 42ft, 4 slides, 425hp clean air Cummins diesel
2008 Honda CR-V EXL w/M&G Braking System
Roadmaster Blackhawk 2 All Terrain Towing System
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Klueck
Georgia
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Joined: 11/15/2008
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sailor_lou wrote:It's amazing how a positive post can be turned around to reflect a negative position so quickly. Any corporation, both large and small will have their share of good and bad employees. The fact the CEO of Camping World has repeatedly reviewed comments here and has taken positive action speaks volumes IMO.
Thanks brianseavy1 for the update.
Lou
05 Travel Supreme 38DS04
I agree!
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islandtees
Fl
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Joined: 03/19/2005
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Now if he changes the President club discount from 10% to 20% I might rejoin.
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klm
SIOUX FALLS, SD
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Joined: 05/26/2004
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I like it: positive and CW in the same sentence. Good for you, I'm glad they made good on your ac problem. Like others, I want to support CW, but it has been tough lately. I hope CW gets back to serving their rv customers with good inventory, competitive prices,knowledgeable/couteous staff, and reliable service. It seems so simple.
To the OP, many more great trips in your coach!!!!! Thanks for the post.
'02 KOUNTRY STAR DP
'04 PT CRUISER INFERNO RED
LUCKY THE TRAVELIN'BLACK CAT
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