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 > Trouble with Saturn warranty work?

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Burp

St. George's Island, MD

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Posted: 10/27/09 02:57pm Link  |  Quote  |  Print  |  Notify Moderator

We have two Saturns, a 2008 and 2009. I tried to contact the dealer (about 40 miles away) and they are out of business. I then tried to call their parent dealer as their web site said. Again, no one would answer the phone. Then went to the Saturn web site that will tell you where to get warranty work done, it said to go to the first dealer that is shut down.

I also called a Chevy dealer. They said they are not yet authorized to work on Saturns.

So much for everyone saying "Don't worry, your warranty will be good after we shut down".


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Bumpyroad

Virginia

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Posted: 10/27/09 03:30pm Link  |  Quote  |  Print  |  Notify Moderator

I just got a letter from Saturn and the number you want to call is Customer Assistance at 1-800-553-6000.
bumpy





Corkey05

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Posted: 10/27/09 04:05pm Link  |  Quote  |  Print  |  Notify Moderator

I saw something the other day I thought I would never see. In Woodburn OR there was a Chevy, Chrysler, and Ford dealer, only the Ford survived, the other two are closed. A huge sign in front of the Ford dealer says they will do warranty work on Chevy, Saturn, Olds, Pontiac, and Chrysler products, ... now that for me is a first.

I guess calling around might gain some a source for service when dealer goes under.


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skipnchar

Topeka Kansas USA

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Posted: 10/27/09 06:16pm Link  |  Quote  |  Print  |  Notify Moderator

You SHOULD be able to get warranty work done at a lot of places that are NOT Saturn or even GM dealers. The main difference may well be that YOU would need to pay for the work and get re-reimbursement from Saturn (or GM) when they're once again honoring their commitments. Good luck / skip


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Burp

St. George's Island, MD

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Posted: 10/28/09 06:15am Link  |  Quote  |  Print  |  Notify Moderator

Bumpyroad wrote:

I just got a letter from Saturn and the number you want to call is Customer Assistance at 1-800-553-6000.
bumpy
I did try to call that number but got caught in the typical automated phone h*ll. If you yell operator at it you will get a person but I did not have the time to wait. I will try again. Thanks

Burp

St. George's Island, MD

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Posted: 10/28/09 06:18am Link  |  Quote  |  Print  |  Notify Moderator

skipnchar wrote:

You SHOULD be able to get warranty work done at a lot of places that are NOT Saturn or even GM dealers. The main difference may well be that YOU would need to pay for the work and get re-reimbursement from Saturn (or GM) when they're once again honoring their commitments. Good luck / skip
The problem is that we need to take one car in for a recall and the other for a new key fob, both are dealer/GM only items. The recall is not a safety issue so I can wait. The key fob takes special equipment to program it.

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