Gunship Guy wrote: Hire a mobile rv tech. He/she can do the work right at your house while you watch.
That is probably the best advice to give, I use a mobile tech since I live in my coach and I am not willing to move a large 35' trailer anywhere I want.
The only thing the mobile RV tech can't do is work that requires a shop (axles and some frame work).
BRAVE wrote: In all likelihood, the caulking was removed as part of their investigation. Besides, there's no telling what the roof looked like before you brought it in. As for the fridge, it may not be worth fixing regardless of where you bring it in. I'm not defending the dealer but I'm sure they see the situation a little differently.
Jack
If thats the case they could have at least told the customer that the caulking was removed for inspection and if the inspection was done without the customer's consent then they need to put the caulking back at the dealer's expense not the customer's.
Ih ave been to shops that say "No customers beyond this point" in service bays, but they still let me in whether it is to sit in my vehicle while they do brief work that doesn't interfere with the safety of their employees or myself or to inspect the work or show them or to tell them where I want something.
I think the "no customers in service bays" is a deterrent for wandering customers, and I am pretty sure the company insurance will cover the customer while in the bay for inspection.
Heck, at one of the tire centers, the only way to get into the store is to go through the service bay and they have a designated path between two vehicles/bays it isn't roped off and their employees move about while customers go in and out without problems.
Message to the OP
My 1200 LRIM unit also conked out. I ordered a new coil $950.00, had a mobile repair come in to replace it, $350.00, and that included a new elect heater probe. I also checked for a new 1200, the costs were $2600.00 AND UP TO $4800.00, Depending who was selling it and the cost to install. Not sticking up for LD, just giving the facts.
I call around and ask how much, before I give them the go ahead.
I have also heard that if you buy from them, make sure everything works before you leave, and don't return. I too inspect my unit, and if the shop won't let me on the floor, then they do not get my business.
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I am a retired insurance agent. Some insurance companies do not want customers in work areas because of liability insurance claims. If a customer was walking around a work area and was injured by an employee they would probably file a claim. If they allow you to walk around the service area, and the policy does not allow it, and you are injured the insurance company may disallow the claim.
Don
These forums are clearly at their best when people get together to help solve problems with their RVs. In my view, they aren't so hot when they are used as an online forum for complaining. I've done my share of complaining but when I look back on it, I'd rather be solving problems or giving constructive advice. It's just one man's point of view.
BRAVE wrote: These forums are clearly at their best when people get together to help solve problems with their RVs. In my view, they aren't so hot when they are used as an online forum for complaining. I've done my share of complaining but when I look back on it, I'd rather be solving problems or giving constructive advice. It's just one man's point of view.
Jack
I agree with you Jack. Bring me solutions, not problems.
There are a lot of good reasons why folks are not allowed in service bays. Most all of which have nothing to do with trying to hide anything from the customer.
First, they are dangerous places for those who are not used to shops and the dealer isn't being paid to give a test to find out the level of training of the customer. The floors become very slippery, there are constantly moving vehicles, hanging equipment, and operations that require safety equipment by OSHA being done. There are dozens of other hazards that could be named. In case of an accident, the owner will always be liable.
Second, no mechanic is ever happy about giving lessons to an amateur, arguing about why he is doing something the way he is doing it, discussing the latest trip the customer took or the grandchildren problems, answering questions about the neighbors 1990 Chevy and what might be wrong with it, and a million other subjects that retired people with nothing better to do come up with. The mechanic is there to work and earn money so he too may some day retire.
Third, at some point fifty percent of the customers in a shop will try to get the mechanic to do something to cheat the dealer out of money. Everything from "How about I bring you used parts?" to "What about I bring it to your house and pay you cash to fix it?". If you don't understand that one, you have never been in the business.
I could write a book of other reasons after 40 years of watching this scenario. At the end of the day, customers in busy shops seldom ends well. If there is a question or a problem, you should be escorted to your vehicle, the problem answered, and escorted back to the waiting room. You are paying to get the unit fixed and you are entitled to have that happen. You are not entitled to watch every step and give the technician the third degree. If the customer actually knew what he was talking about, odds are he would have fixed it himself to begin with.
LindsayRichards wrote: Wow, Bob such hostility. My point was that people used to be allowed in the servce bays several years ago. It was stated by the OP that it wasn't now. Don't know how you jumped to all of your other conclusions. We bought our used coach at Lazy Days and had a punch list of 9 items to be done by them at no charge written into the contract. It took them 2 trips totalling about 20 day there and 42 days total to get the items done. Most were very small, but we insisted that they be done. Every day we stayed in the bays, we were told the coach would be ready the next moring. I would not stay in the bays again if they paid me $50 per night. One as I remember was very simple as one side of the hood bracket was unglued and missing. I gave them the Winne part number. It was about $10. They ordered and installed the whole mechanism for about $300. Free to me except for the extra time. If you have ever stayed in the bays, you would never compare it to a ccampground. When it rained, the noise was horrible. I had to drive back from Crysal River with the drivers side door tied shut as they said it was fixed and it broke again immediately. We got tired of their free food and ate mainly at the Cracker Barrell and Flying J. One stay we had our toad which made things better. "Did I somehow feel cheater?" bet you bippie I did and still do. I paid a hundred grand for my coach and didn't get it ready for real use for 42 days. :"Are you complainin?". I went back and read my post and can't see how you ever thought so, although I complained bitterly at the time. I never asked for any sympathy from you and don't really care wht you think. You need to chill out.
Lindsay, hahahaha, you really crack me up. Thanks for the laugh.
You seem to confuse hostility and the truth.
People are still allowed in the service bays. As a matter of fact, we stayed in the service bay for over 3 weeks, with no problem. As far as the rain being loud, didn't bother me one iota...made me sleepy though.
One thing I don't understand. When we made our punch list, we didn't have to put it in the contract. They fixed everything to our satisfaction, and even found and fixed things we didn't know about.
I will always stick up for LD's, just because of the way we were treated. I guess it's true, ya get more with honey than with vinegar.
As far as me chillin out, I guess I will.....winter's coming.
Maybe you need a thicker skin.
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