mlemonis wrote:

It is unfortunate to read some of these comments. I have posted my email several times and yet have heard from any of you other than Greyghost. I would be interested in hearing what greyghost has as an update. Many of you have several negative comments regarding our business and if you have a problem contact me directly.

Greyghost wrote:

In early May we were leaving Thousand Trails (TT) in Morgan Hill CA and heading to San Tan Valley AZ. I neglected to check the cargo doors and about 2 miles after we left TT one of the cpargo bays popped open and hit one of those green trash bins. We pulled over and discovered that one cargo door was destroyed and anothe would need some serious work plus some rubbing out on a third door plus about 12 ft of attachment trim would need replacing.

We called our insurance company (Progressive)and they told us we had to go to Camping World in Mesa AZ if we wanted to get the full guarantee of the work. So, we took it to CW on May 10th for the appraisal and they finally ordered the parts on May 26th. On June 17 we had not heard anything from CW so my wife called them for a status. She made 2 calls and got zero response from them. I called late day (6/17) as an irate customer because they had not returned any of my wifes calsl and we finally received an update from the manager that if the parts came in the work would be completed by the next week (last week). When we had not heard back from CW I called the Progressive agent and he said he would look into the problem.

This morning I called Newmar and found out that the parts did not get ordered until June 23 at 09:30 EST. CW claims that they had to order the parts via a certified Newmar service center and that the order was never placed so I'm assuming that they expect this excuse to resolve them of any and all responsibility for not following up on the order.

What do I expect?
1. The contracting service center CW to place the original order in a timely manner not wait for 2 weeks to get around to it.
2. When the parts do not arrive in a timely manner I expected them to do some type of followup.
3. When I asked for a status on the repair I expected CW to provide me with an honest answer instead of shining me on and then waiting for a full week before they finally check on the order and have it reordered

Do I expect too much from Camping World, or is this status quo with them?

Marcus Lemonis are you listening?

I stopped by CW yesterday and apparently the last of the parts came at 12 noon and once I arrived they assigned someone to start working on the repair.

I'll update as I hear from them or more likey when I make inquiries. I'm still waiting for a response from Mr Lemonis other that when he bashed you folks.

Grayghost wrote:

So far theres nothing to report. They're not going to start work until the last part arrives and that did not ship until this last Thursday.