I have the Pay-As-You-Go deal.
I called the number at Winegard/Dishnetwork
three times. Each time I was required to leave a message. The first time I thought it would be like many (maybe most) other type services, "leave a message and you might never hear from them." I was surprised to get a call within 2 hours after each call. The rep took the time to explain the service and answer my questions.
When I made the decision to go with the service, I knew I needed to have the system install complete, prior to calling the Dish 4 My RV number, 877-435-0181
, provided by the Winegard. Once the Dish and receiver were installed and connected to my TV, I called Dish 4 My RV. I was on hold all of 90 seconds (+/- 5. The sales/service rep helped me set up the account and spent time making sure I understood the service start, stop, how to call or use the web to pay and manage my account. He verified that my system was ready and took my Sim and Receiver numbers. Within 60 seconds my reveiver went from "...not authorized." to "...being authorized. Took about 20 minutes on the phone. After hanging up, it took 20=30 minutes for the satellite and receiver programming. Satellite was ready to use. Love it.
BTW, the sales rep said that Dish does not charge the $40 for DVR capability. He said all I have to do is plug in my HD to the ViP211K. He was wrong. HD for life is still $99 one time fee. I have only had the connection for a short while and have not tested the DVR. Will do so this or next weekend. I am starting with at least a 500GB HD to ensure I have plenty of space.
Seems that customer service has gotten more knowledgeable since I start the inquiries.
When asked to outline the specific steps I took I answered.
For the Pay As You Go service, you need to do this.
1. Install a Dish Network compatible satellite dish and the VIP211K receiver.
2. Go to DishForMyRV Programming
to select your viewing plan. You don't select it on line. You need this when you go to step 3.
3. Once that is installed, you call Dish 4 My RV number, 877-435-0181. They will ask for a 4 digit pin. Tell them if you want HD for life, $99 one time setup fee. Have paper and pen ready. They will give you an account number and customer service numbers.
4. Credit card, there could be other methods of payment, like debit card.
5. Once authorized/activated/connected you can go online to DishNetwork.com
and click "REGISTER" in the upper-right corner of the screen. With your 4 digit pin and account number, you can register and update your account info. You can also pay your bill online to continue or activate service. You can also call Customer Service.
6. About 30 minutes after you are authorized, you will have sat. TV to watch.
You get a monthly notice of bill. Pay and you keep receiving. Ignore and it will ignore you for the same amount of time.
Have had Dish now for a few months. We went to Custer, SD. Called the customer service number and changed my service (not billing) address to the CG we were staying in and got the local channels within minutes. The dish tracked and locked within minutes as well. We have the Winegard Dish SK-1000 installed but I have heard good things about the Carryout.
Minimum service you get and pay for is 1 month whether you use it for the entire monthly billing period or turn it on the last day of the billing period. Costs nothing to turn on or off. We save money in the months we do not use it. We will pay nothing during the winter months.
We are very happy.