We just purchased a new (off showroom) 2010 Winnebago 40L from RV World in Nokomis, Florida. This purchase transferred to us on July 22, 2011.
Our shake down (understatement) trip of 3000 miles was a shocker. We turned the coach into RV. World service department with a total of 46 serious complaints. The pride of ownership fell from its graces almost at the snap of a finger. Here is the short list which includes the most serious.
1. Jacks will not work on manual. . .In "auto" the system raises the rear to the point of rear "4" being off the ground, then struggles to level front. . .without success. When raising jacks, the rear hang up until they cannot support the weight further, then "BANG" and the coach drops to the ground. In manual mode, the rear drop until they touch the ground then stop. Pushing front or left, only serves to run the pump
2. Both forward slides failed, the left during extension and the right during retraction.
3. Placing the AC blower on High, closes all the roof vents throughout!
4. MCD shades 3 failed . . .MCD says it is Winnebago install issue
5. We were locked inside our coach twice. Handing the keys through the window to a person outside to manually unlock the entry door freed us.
6. Every inch of the shoe molding at the base of the walls throughout came loose and worked away from the wall.
7. Foot rests (both) on Winnebago's mfg. pride and joy electric sofa BROKE and could not be used.
8. Shower surround (one piece shower enclosure) came loose from the coach bathroom walls and "oil cans" when you step into the shower. Shower floor is supported by a block of foam. . .you guessed it, the foam began colapsing as use progressed
A call to my dealer while enroute brought a call from "Steve" who is Winne's eastern Service manager. I offered to bring the coach to the factory at my expense. . .he said NO, due to the backlog of factory appointments thru the end of September. Steve set up a "bandaid" appointment with Tom Schaeffer's RV in Hamburg, PA. A call to the President remains unanswered.
I can go on and on with many other failures. I sit now, "coachless" while my dealer works through the list of problems.
Advice anyone ?
Eric & Anita Clapp
North Port, Florida
BTW, we just sold our 08 Fleetwood Discovery 40X which gave us 30K of virtually trouble free use. Our error !
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edited 01/16/12 06:23am by an administrator/moderator *
If they don't want to make room for you in their schedule at the factory, tell him you will be taking the coach to HWH (I assume you have HWH levelers) in Moscow, IA and then the MCD factory in Texas and have them agree to pick up the tabs.
Tom, Cheryl & Blossom(coonhound mix)
'05 Winnebago Journey 36G w/Cat. C-7 350 hp Freightliner XC
AFE air filter, aero turbine muffler, 4 FSD Konis, ultra track bell crank and Safe-T-Plus
Time for a "new" temporary paint job with lemons, large enough to list every problem inside a lemon. Saw a country coach done like that, only he had over 100 complaints and lemons and he attended every large RV rally he could find. It worked for him, CC bought the coach back, to get it away from the public.
Bob & Betsy(FishNFanatic) - USN Aviation Ret'd '78 & LEO Ret'd '03 & "Oath Keeper Forever""> '05 HR Endeavor 40PRQ, 400 Cummins-Pulling our '11 Silverado LT, Ex Cab 6.2L NHT 4x4, w/ Rzr 800 or 570 or a Quad riding in back. Where the wheels are stopped today
Sadly been hearing this from friends who have bought Winnie's lately
I hope you find a speedy resolution to your issues, I understand your disappointment since you are buying into the Winnie theme of quality and service. I would have told the Rep. to figure out how to make it work, that's what MY customers would tell me....
2013 Jayco Eagle 334RBTS Disclaimer for the daft: Don't confuse my opinion with facts.
Return the vehicle and get your money back NOW. Report it under the Florida Lemon Law and find something else. Do not spend a dime or another moment of time on this RV. You will never trust it again anyway.
Thank you to all who have responded thus far. . . I lost my patience when we discovered we were "locked inside" our coach. . .fear took over my thought processes resulting in a call to my dealers GM. I presented my case in a less than professional manner. Yes, I am aware the Florida Lemon Law covers only the chassis. . .many I have shared my situation with were not. I chose the Winne Journey 40L based upon research, watching a promo (Winne's) DVD as well as some forums researched. Their seemingly uncooperative approach to taking care of us as new owners sheds little confidence in their product. This was to be a three year purchase with a Tour as the next step. The way this plays out will certainly have "cause and affect" my next decision.
Still seeking advice. . .
North Port, Florida
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edited 01/16/12 06:26am by an administrator/moderator *
Thanks for the suggestion however, our coach leveling system is Power Gear. Guess what . . .there is no consumer telephone number for this company. They will only talk to dealers. If the consumer wishes to correspond with Power Gear, they must do so by email.
Sorry for your issues with the Winnebago Lemon....to be honest I haven't heard of any brand new Winnies having the issues you described. They are a half a billion dollar company...and the following is a list of their Corporate Executive Officers and Division Directors...Start calling them starting at the top!
---=Name---- Age------- Current Position Since------Salary
Robert Olson 59 2011 Chairman of the Board Salary $403,000.00
Randy Potts 52 2011 President, Chief Executive Officer
Sarah Nielsen 37 2005 Chief Financial Officer, Vice President Salary $237,000.00 Raymond Beebe 68 1986 Vice President, General Counsel, Secretary Salary $255,000 Roger Martin 50 2003 Vice President - Sales and Marketing $239,000.00
Daryl Krieger 47 2010 Vice President - Manufacturing
William O'Leary 61 2001 Vice President - Product Development
Robert Gossett 59 1998 Vice President - Administration
Donald Heidemann 37 2007 Treasurer
Gerald Kitch 73 2010 Lead Director
Irvin Aal 71 2004 Director
Robert Chiusano 59 2008 Director
Jerry Currie 65 1996 Director
Joseph England 70 2001 Director
Lawrence Erickson 61 2005 Director
John Hanson 69 1996 Director
My posts shouldn't be taken for factual data, and are purely fictional, for entertainment purposes, should not be constituted as related to scientific, technical, engineering, legal, religious, spiritual, or practical advice. After all it's FREE! Amen. ">
Wow, that is a real shame! I've owned two winnebago products in the past....a 2005 Journey and a 2006 Vectra. We had the usual items on the shakedown cruise that where all taken care of at my dealer. At one time I had to contact the manufacturer and spoke to Bryan Funk about some leaking compartments and he was wonderful to work with.
I had an HWH issue and they took care of it under warranty. I also had a slide failure while in Florida and Sun Coast RV fixed that one and HWH replaced the selanoids. All in all I was very happy with the service and support from Winnebago. They are one of the better manufacturers to deal with.
If it where me I would take it to the factory to get all the issues fixed. If they can't get it in then leave it and go home until they can fix it. I would ask them to reimburse for the travel if you leave it to and from the factory. A well placed letter from an attorney won't hurt either.
Jim , MJ & Spirit of Sambuca Bear
2015 Dynamax DQ320XL
Jeep Sahara Toad
Your problems are only a fraction of the ones we had with a 2002 Journey. Winnebago was good about working on it but it never got "fixed to stay fixed" Winnebago paid to deliver ours to Forrest City and return. It took 2 additional weeks for the dealer to finish what the factory worked on. Winnebago was still doing warranty work at the three year point. After 5 years and a total of 8000 miles didicated to warranty work I got rid of it. I wish you good luck.
Retired and loving it ">">
in the Land of Enchantment
Traveling in 2007 Newmar KSDP
towing a Silverado crew cab