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Open Roads Forum  >  Technology Corner

 > Windows 7 laptop was updating, now blank screen!

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Rich Panganiban

Southern California, USA

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Posted: 12/15/11 05:09pm Link  |  Print  |  Notify Moderator

So my Windows 7 Toshiba laptop was doing it's automatic update, and when I came back the screen was blank. I figured, no problem, I need to power it up. So I hit the power button and nothing. The power button lights up but nothing else. No hard drive light, no DVD player spinning...nothing.

Any suggestions?


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1492

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Posted: 12/15/11 05:14pm Link  |  Print  |  Notify Moderator

Did you first completely power down the laptop by holding the on/off button until the power light went off? Then power back on?

tktplz

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Posted: 12/15/11 07:04pm Link  |  Print  |  Notify Moderator

Have you tried booting it up in SAFE mode?


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garym114

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Posted: 12/15/11 09:01pm Link  |  Print  |  Notify Moderator

"No hard drive light, no DVD player spinning...nothing."
tktplz wrote:

Have you tried booting it up in SAFE mode?

Probably not.


Unplug, take the battery out, push the power button, reinsert battery and plug it in. Try again.


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Rich Panganiban

Southern California, USA

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Posted: 12/15/11 10:03pm Link  |  Print  |  Notify Moderator

1492 wrote:

Did you first completely power down the laptop by holding the on/off button until the power light went off? Then power back on?


Yes I did.

Rich Panganiban

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Posted: 12/15/11 10:05pm Link  |  Print  |  Notify Moderator

tktplz wrote:

Have you tried booting it up in SAFE mode?


The screen is completely blank. The option to boot up in safe mode does not come up.

1995brave

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Posted: 12/16/11 07:12am Link  |  Print  |  Notify Moderator

If you can try hooking up an external monitor to the VGA port. It may come up to the setup screen.

Rich Panganiban

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Posted: 12/16/11 10:21am Link  |  Print  |  Notify Moderator

1995brave wrote:

If you can try hooking up an external monitor to the VGA port. It may come up to the setup screen.


Great idea. I'll try that. Thanks.

ventrman

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Posted: 12/16/11 11:16am Link  |  Print  |  Notify Moderator

Let us know what happens.


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MNtundraRet

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Posted: 12/16/11 11:45am Link  |  Print  |  Notify Moderator

It is possible the laptop shut down because the charge on the battery was very low. When you plug in the laptop does the LED for battery charging come on?

My Assus will show the "battery charging" symbol as orange color until 90% charge at which point the symbol turns green. At this point you could try to restart the computer.

If you cannot get the LED to show battery charging, you may have a bigger problem. The transformer has failed or a power board has failed, or possibly the battery has failed.

The power light could show power from the AC to DC power block, but the laptops run on battery-power so the battery looks suspect. The laptops do not run with the battery removed.

* This post was edited 12/16/11 11:52am by MNtundraRet *


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