As you'll note in my signature I have a Tiffin. First thing I would say is that there are really no other forums like the TiffinNetwork when it comes to information about the product line. It's is totalling independent, so anyone can post. There are currently 7700 or so users of that forum, and so yes you can read about problems Tiffin coaches have had and with all the members there you hear about them.
I also had a problem, I sent an e-mail to Tiffin asking about it and within one hour I had a call from Bob Tiffin who said to me, don't worry about it, we will fix it, make and appointment and come on down. I went down, they fixed it and they identified another problem which they also told me they would fix.
Most other manufacturer's don't know you once the year warranty is up, but if it is a Tiffin product, if it's their problem they admit it and work with you to fix it.
I do believe that there are some people that have treated Tiffin Employees bad in one way or another. Once that takes place, service from Tiffin may end, period. They are likely some of those individuals who use the forum to bad mouth the manufacturer.
Bob & Ann wrote: As you can see we do not have a DP but can say that Tiffin stands behind their products. They have their problems as does any manufacturer. The difference is that Tiffin is genuinely concerned and will take care of any problems that you have.They work had and are succesful is making sure that every customer is satisfied with their products.
They work hard and are succesfull but they do not make sure every customer is satisfied with their products and unless you whine, sneval and complain and phone Bob Tiffin direct you get nowhere with them(tiffin)
I recently purchased a 2012 Tiffin Allegro Bus after making in-depth comparisons between the Allegro Bus and the Newmar Dutchstar. I decided on Tiffin for following reasons:
1. Tiffin support after the sale appeared to be superior to Newmar. This was later confirmed when speaking with an independent mobile repair person who was servicing our coach. He said Tiffin was much better to work with on service repairs. Similar repairs on Newmar coaches were refused by Newmar.
2. Living in Colorado, I had no opportunity to see a Newmar - no dealers in Colorado. Newmar referred me to a dealer in Oregon. I spoke with the Oregon dealer and offered to fly to the factory or their dealership to see a 2012 Newmar and they could only suggest that I wait and go to the Redmond Rally. I got the feeling the dealer did not want me to visit the factory for some reason. It also bothered me that there are fewer Newmar dealers in the western US in case I needed service.
3. While not specifically related to Newmar, the Oregon dealer would not negotiate much on price. I got a great deal on my 2012 Allegro Bus from Davis Motorhomes in Memphis, TN. - much better than the deal I attempted to negotiate for a 2012 Dutchstar in Oregon.
We have owned our 2012 Allegro Bus for four months, have driven 4,000 miles and are delighted. Tiffin's service after the sale has been exceptional. And, the items needed serviced have been relatively minor.
I don't see how you will make a mistake with either. We've ordered our second Phaeton, after having owned our first for almost 7 years. We have found Tiffin to be good to their slogan: "Wherever you go, we Go". We highly recommend Tiffin, and would not be ordering a second, if we didn't have total trust in Tiffin's quality control, and standing behind their motorhomes.
I also agree with the above member, Lee's post, that their have been 5 or so members, that appear to bash Tiffin, and have never owned one. Tiffin has had the best selling diesel pusher for a couple of years now, so they must be doing something right.
As stated above, Newmar is good too, so you really won't make a mistake either way. Good luck!
2012 Tiffin Phaeton 40QBH
2005 Tiffin Phaeton Sold
2009 Lincoln MKX
and Milli
Just got back from Red Bay last week. Our Motorhome was hit by a car and I took it to Red Bay Body for repairs. The Red Bay folks pointed out the roof rail problem and said they would make a call to Tiffin to take care of it and explained what I needed to do. As the owner I had to go to the Tiffin Service Center and fill out paperwork on the requested repair, I also added a couple of other repairs to the list. I then headed back to Ohio in my car.
It took a bit over a month between the body work and Tiffin repairs, but everthing requested was done.
My point is that my coach is now four years old, Tiffin put time and money into repairing the issues I pointed out. The local body shop worked with Tiffin to move the motorhome back and forth as needed. The whole town of Red Bay is geared to make the coach owners feel very important and it is rare to hear of someone leaving there unsatisfied. The biggest complaint is waiting to get work done. Tiffin has a 100+ site full hook up campground on premises and it is often full of owners waiting for their turn on repairs. You show up get a campsite and wait until they can accommodate you.
Tiffin owners know or learn the process. It is comforting to know that someone will work with you when you have troubles with what is a very expensive non-investment of your money.
One of the things that turned us away from Tiffen was the ongoing problem with the roof cracking at the rails. This is an ongoing problem that has not yet been resolved in production, from what I hear. While my hat's off to Tiffen for taking care of the problem, I don't really want to buy the problem. Espcially since we;re a long ways away from Red Bay or anywhere else that is set up to do the repairs.
Originally we wanted the Ford Escape as a towed, but after researching and hearing about all the transmission failures, even though Ford was taking care of them, I just didn;t want to spend my money on a vehicle that has a higher than average rate of failure. So we went with a Jeep Liberty.
Of those two and if I was buying new I'd go Newmar. I've read a ton of quality Tiffin issues here and barely any Newmar. Tiffin seems to have slipped in the last year or more owners are posting. Either way Newmar owners generally say nice things and Tiffin owners are either complaining or defending their brand. In my books where there is smoke there is fire. My money (right now) would go to Newmar.
btw it almost did go there 5 years ago. But Winnie had a better floor plan for us at the time.
2008 Itasca Sunova 35J Class A
1997 TJ Sahara, hard and soft tops and AC
Held together via Roadmaster Falcon 2 tow bar and stopped by US Gear Unified Brake system.
With the problems Tiffin is having right now, I would go Newmar if I had to choose between those two. If you open up the field a little, I would strongly consider American Coach over both of those.
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