We bought a 2011 Buick Regal for towing.. Verified it was ok to tow. It is documented in the manual. We bought it new. Dealer installed the hitch on car. Last week my husband had the car to dealer on checking it out as last summer when we towed, the battery went dead.
The dealer was checking it out and there is a bulleting from GM on internet that states on 11-21-11 this vehicle is not towable and warranty will not stand behind it if you have a problem.
The dealer contacted GM and they had a case worker call. They researched it and results are all they will do is pay back the money we paid for the hitch and install of hitch. And would give us a pull behind pull trailer.
We had that and got ride of it and got a vehicle to pull on all four wheels.
We feel they should make it right with us and get us a vehicle that we can tow. They very well know this is why we bought it.
The dealer is not at fault as they were selling it as per the manual.
Has anyone else had an issue like this? If so what did they do for you.
We have a 2003 Holiday Rambler with a V10
The GM researcher that called us today, I asked to speak to her supvervisor and I did get to talk to her and all she said is this is final and will not change mind and this is final and apologize & this is what we are offering you ... I let her know to take it back to the review board as we do not want a tow trailer , we want a car that can be towed as we had bought. Thanks for any ideas to help us out of this issue.
I would bet that it may use the same trans as the Cruz, or a variation of it. They changed the towability of the Cruz last November also, and will void the warranty if towed 4 down. The manual says towable and there was an addendum in the package or sent to purchasers later that negated the towable as stated in the owners manual. Really pretty crummy, they should at least take the car back in direct exchange for another that is towable. Ford, using the same trans, has had some difficulty with that trans also, but has not reacted like GM. I have run into 3 people who bought and outfitted the Cruz for towing, bar and brake, before the anouncement was made, and there have been more on here. Happy Trails Bert
2003 American Tradition 40W 350 Cummins
2010 Chev Malibu LT
Happens from time to time. They find out things in the real world that they did not anticipate in the design. Addendum's or service bulletins are a fact of life. Medical devices like knees and hips are real problems and auto is a "no big deal' item. If it were me I would request that all $$$ paid for the Buick be returned and I would go buy myself an MKX or MKT if I wanted a little style and could make a FROG out of them.
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Gather all documentation available that says this make/model/year is suitable for 4-down towing.
Talk to an attorney.
You bought the car for a specific purpose based on the features and specifications provided by the manufacturer. can't change the features of the product after the deal has been made. In addition to "mutual mistake of fact", there's "fit for purpose", meaning the product must be suitable for the intended purpose and your intended purpose was to tow your vehicle 4-down behind your recreational vehicle. Based on the information available to you at the time of the purchase, the vehicle should meet your needs and, if it doesn't, it's not fit for the purpose for which it was sold. The GM rep saying "this is final" is hoping you won't have the nerve to take them to court.
Towing on a trailer or with a dolly is not an acceptable solution to me. While I'm currently using a dolly, I'm using it because I already had a light car and I like that car. I decided I was willing to put up with the dolly. However, if I were to purchase a new vehicle specifically for the purpose of towing behind my RV, you can be darn sure it'd be towable 4-down. If you have a trailer, you'll always be dealing with having to find a place to park your trailer while you're not on the road. At least I can wheel my dolly around by hand. A trailer's just a big PITA.
To be clear, I'm not saying they should magically make your car towable. I'm saying they should take the car back, refund every single penny you paid for it so you're out $0 for the car, reimburse you for the cost of the hitch installation, and reimburse you for any restocking fee you have to pay to return the hitch. Then you can take your money and buy a different vehicle. It's GM's mistake and they should make you whole.
Had the exact same problem with a new 2006 Honda Pilot. A couple months after I purchased it I found out on here Honda said they wouldn't warranty it even though the owners manual said it would. I had told the sales manager when I bought it that we were going to tow it and we looked at the owners manual together the day we bought it.
I contacted our dealers' sales manager at Honda North in Clovis Ca and he checked with Honda. He called me back the next day and said to return the car. They refunded the entire amount even though I had put about 4,000 miles on it and had it a couple months.
Made a believer out of me!!! I'll buy from them again the next time I need a car.
2004 Monaco La Palma 36DBD
Workhorse W22 8.1 Gas Allison 1000, 7.1 mpg
2000 LEXUS RX300 FWD 22MPG 4020 LBS
US Gear Brakes
Nothing is either good or bad, but thinking makes it so.
I know this is a little off topic but it relates to GM. In 1981 I bought a brand new Oldsmobile Delta 88 Royale Brougham Diesel. What a catastrophe! GM converted a gas engine into a diesel. The high pressure of diesel combustion was no match for a gas conversion.
The engine started using excessive oil (1 quart every 500 miles). I joined the class action law suit and got a whopping $10 check at the end. Yes, TEN DOLLARS!
I never bought another GM product after that and will never again.
Good luck on the Buick.
MM
Mr.Mark
2008 Monaco Dynasty, 42.2 ft., 4 slides, 425 hp clean-air Cummins diesel
2013 Honda CR-V EXL, AWD, w/Nav, SMI Air Force One vacuum-assisted braking
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