when I buy, if the shipping is too high, I cancel the order. Simple as that. You have to fugure shipping and the cost of the product to see if you're getting a decent price. Lots of companies using shipping costs as "additional revenue source". Beware.
tmmar wrote: Only time I buy from CW is when I have enough to get free or their low cost advertised shipping (i.e. the $5.75 in the banner). Their normal shipping costs are outrageous!!
garysol wrote: Shipping charge is shown on the checkout page before you commit to purchase. Unless I am missing something I justI dont see the issue...
I didn't buy it -- due to the ridiculous amount of shipping.
The issue is that among retailers, Camping World seems to be one of the worst at overcharging for shipping. And they are a membership based model, so making your customers look elsewhere doesn't just cost them the profit on that one item, it also costs them future memberships.
If you owned a business, and you were losing business due to outrageous shipping, would you want to know about it?
If you didn't buy it, then shipping didn't cost you anything. I don't see an issue, either. And you complained to customer service, and did not get an answer you liked. Is that the issue? Or am I missing something, too.
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Sluggo54 wrote: I have, when passing through, been in chnook507's CW. He may or may not be correct that the folks there are rude. I wouldn't know; after a half hour in the store I was unable to make contact with anyone.
It's not so much the shipping costs that are aggravating, it's the extra charges that get attached. Last spring I shipped a package from Columbia, MO to Ft Collins, CO. It was less than five pounds, approx 2.5" x 10" x 8". It was an electronic item in its original shipping packaging, which was as new (not previously shipped). It absolutely, positively, etc. The local FedEx store was open, but the computer system was down. They couldn't weigh it, they couldn't tell me a price, nada. Didn't matter; it had to go. I left them my card number and went on my merry way. Several weeks later I noticed that there had been no charge to my card. Another week, a bill caught up with me - for $87.00! Included was a charge because the packaging wasn't up FedEx standards (no, when it arrived it had NOT been repacked). There was an $11.20 fuel surcharge. There was an $11.00 charge for billing me because I did not have an account w/FedEx. Grudgingly, I paid the bill - except the no account surcharge. Wasn't my fault their system was down, nor my fault the staff didn't charge the card number left with them, at their suggestion.
Sluggo
I have never in my life heard of Fed Ex shipping on a five pound item being $87.00. There was obviously some error becuase this is not their standard shipping rates. I would not have paid it without escalating that one up the chain. You mentioned $11 charge for no account and an $11 fuel surcharge. Something doesn't add up, what was the other $65 charge for? Five pound packages do not ship for $65. I also don't understand "packaging not up to fed ex standards". You put items in one of their bags or boxes. Why didn't you just put your item in the mailer when you left it with them?
But I never would have left my package with them either, not until they gave me a receipt. I just do not trust Fed Ex much more than I do the PO. Once I have a tracking number I WOULD trust them much more than the PO, but not until then.
Sluggo54 wrote: I have, when passing through, been in chnook507's CW. He may or may not be correct that the folks there are rude. I wouldn't know; after a half hour in the store I was unable to make contact with anyone.
It's not so much the shipping costs that are aggravating, it's the extra charges that get attached. Last spring I shipped a package from Columbia, MO to Ft Collins, CO. It was less than five pounds, approx 2.5" x 10" x 8". It was an electronic item in its original shipping packaging, which was as new (not previously shipped). It absolutely, positively, etc. The local FedEx store was open, but the computer system was down. They couldn't weigh it, they couldn't tell me a price, nada. Didn't matter; it had to go. I left them my card number and went on my merry way. Several weeks later I noticed that there had been no charge to my card. Another week, a bill caught up with me - for $87.00! Included was a charge because the packaging wasn't up FedEx standards (no, when it arrived it had NOT been repacked). There was an $11.20 fuel surcharge. There was an $11.00 charge for billing me because I did not have an account w/FedEx. Grudgingly, I paid the bill - except the no account surcharge. Wasn't my fault their system was down, nor my fault the staff didn't charge the card number left with them, at their suggestion.
Sluggo
I have never in my life heard of Fed Ex shipping on a five pound item being $87.00. There was obviously some error becuase this is not their standard shipping rates. I would not have paid it without escalating that one up the chain. You mentioned $11 charge for no account and an $11 fuel surcharge. Something doesn't add up, what was the other $65 charge for? Five pound packages do not ship for $65. I also don't understand "packaging not up to fed ex standards". You put items in one of their bags or boxes. Why didn't you just put your item in the mailer when you left it with them?
But I never would have left my package with them either, not until they gave me a receipt. I just do not trust Fed Ex much more than I do the PO. Once I have a tracking number I WOULD trust them much more than the PO, but not until then.
Sounds like it went next day AM delivery, that could generate that kind of charge.
Sluggo54 wrote: I have, when passing through, been in chnook507's CW. He may or may not be correct that the folks there are rude. I wouldn't know; after a half hour in the store I was unable to make contact with anyone.
It's not so much the shipping costs that are aggravating, it's the extra charges that get attached. Last spring I shipped a package from Columbia, MO to Ft Collins, CO. It was less than five pounds, approx 2.5" x 10" x 8". It was an electronic item in its original shipping packaging, which was as new (not previously shipped). It absolutely, positively, etc. The local FedEx store was open, but the computer system was down. They couldn't weigh it, they couldn't tell me a price, nada. Didn't matter; it had to go. I left them my card number and went on my merry way. Several weeks later I noticed that there had been no charge to my card. Another week, a bill caught up with me - for $87.00! Included was a charge because the packaging wasn't up FedEx standards (no, when it arrived it had NOT been repacked). There was an $11.20 fuel surcharge. There was an $11.00 charge for billing me because I did not have an account w/FedEx. Grudgingly, I paid the bill - except the no account surcharge. Wasn't my fault their system was down, nor my fault the staff didn't charge the card number left with them, at their suggestion.
Sluggo
I have never in my life heard of Fed Ex shipping on a five pound item being $87.00. There was obviously some error becuase this is not their standard shipping rates. I would not have paid it without escalating that one up the chain. You mentioned $11 charge for no account and an $11 fuel surcharge. Something doesn't add up, what was the other $65 charge for? Five pound packages do not ship for $65. I also don't understand "packaging not up to fed ex standards". You put items in one of their bags or boxes. Why didn't you just put your item in the mailer when you left it with them?
But I never would have left my package with them either, not until they gave me a receipt. I just do not trust Fed Ex much more than I do the PO. Once I have a tracking number I WOULD trust them much more than the PO, but not until then.
Sounds like it went next day AM delivery, that could generate that kind of charge.
If that is the case, I am glad I have held firm on my decision to never leave a package until i have paid for it and have a tracking number.
You Americans actually have a good thing going with your (I think) reasonable shipping rates. Canada Post charges exorbitant rates for even the smallest parcel to anywhere. And the rates have just gone up again! I'm guessing that since Canada Post takes so long to deliver a parcel that the higher rates are to cover long-term storage costs.
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