We are buying a Komfort 3530fbh. We are in the process of making the deal when a dealer 200 miles away is offering us a deal that is 3000.00 less. We are going to finance the majority of the 5th wheel so 3000.00 is going to make some difference, but is it enough to be 200 miles from the dealer ship. I don't feel like we could bring it to the local dealer for warranty work or other service if we buy from a non local and if we did bring it in, I am sure we would be put at the bottom of the list.
How far is too far and how much is too far worth? The only difference in the deal is the $3000.00 difference in price. Please share you opinions. I feel that we should at least tell our local salesman what is going on, he may work with us.
There is always something wrong with campers. I have never met anyone who didn't have to bring it in for some kind of repair.
Thank you for sharing your wisdom here. It is great to hear from people who have already gone through these decisions.
How convenient will it be to make that 400 mile round trip during the warranty period........and Yes sometimes getting warranty work done at dealership other than one you purchased from can be trying.
That local dealer......how's their service department?? Do an in depth research on the quality of BOTH service departments. After the sale is completed regardless of the deal......it's the service department that you will be dealing with. The service department needs to be top notch.
Will the local dealer come down to somewhere in the middle? Be sure you are comparing exact apples to apples. There could be some options either on the one near you or missing on the one further away. Are you crossing state lines and the bottom line at your local dealer includes taxes and the other one does not? Be really, really sure everything is EXACTLY the same before you go 200 miles on a wild goose chase.
For 3 grand....I would travel. I went 150 miles for 2500 a few years ago. I went to my local dealer and put it all on the table for him and let him decide. He couldn't reach the other dealers number and told me to buy it from the other guy. Then he asked if he could do the warranty/repair work to it. For the most part dealers make more from the back of the building than the front. Even if your dealer states that they won't work on it....just get a list together and when the time is right, return to the selling dealer for the work. They will more than likely be greatful that you bring it back to them and may expedite the repairs for you. Make a trip out of it!
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I would drive the distance and save the money. The quality of warranty is more important than where you buy. If a service department specifically targets your service because you did not buy there, then what does that say about them? And are the only units in the service department from that dealership? I doubt it very much. The service and sales departments are almost ALWAYS ran seperately. This means you should get the same service as if you bought it there. Never once did my selling dealership's service department or any other service deparmtnet say "I can fix it fast, fix it right, but only if you got it here."
Save your money and drive or give the local guys another shot at lowering the price.
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You may not have Dutchmen RVs sympathy if or when your local dealer turns you away during the warranty period, or even "allows" you to drive onto his dealership!
Or says "if we can work you into our schedule".,, which usually means when he has taken care of all the "real" customers first. The Dealers are viewed by the RV Manufacturers as "Independent Businesses" that can operate by their own rules.
"We strive to provide the greatest level of customer satisfaction possible; therefore we encourage you to buy from your local dealership."
"Purchasing locally will enable you to establish a relationship with that dealer, providing you with a convenient place for all service and support when needed.
Upon delivery to your local dealer, you will be provided with the opportunity for a thorough product orientation and examination to familiarize you with the many features and benefits of your new RV.
Your satisfaction is our goal and we work closely with our dealer partners to provide you with the best service. The relationship you develop with your local Dutchmen dealer as you choose, buy and care for your RV is essential to your ultimate satisfaction."
NOTE! On RVTrader.com during a national search for a 2012 Komfort 3530fbh I found prices from a low of $39,999.00 to $67,031.00.
My posts shouldn't be taken for factual data, and are purely fictional, for entertainment purposes, should not be constituted as related to scientific, technical, engineering, legal, religious, spiritual, or practical advice. After all it's FREE! Amen.
I had just over 100 mile drive on last 3 trailers as no local dealers for the quality I wanted. I only made 1 return warranty trip on each trailer with a list of what needed repair. I'm very handy and fixed most minor issues myself better than any dealer would have.
It really depends on how handy you are and if your willing to make a few fixes. Do a real intense PDI and catch as much as you can before delivery. I would give the local guy a last chance and walk if they don't get close to what you want to pay.
Warranty is only good for a year in most cases and then you go wherever you want anyways. Randu
We drove 750 miles and saved about ten grand. Yeah, TEN GRAND. Plus, the new unit will be delivered to a dealer less than a 100 miles from us for pick up (both dealers are part of a nation-wide priority service program). We can get our warranty work done at the closer dealer, who is still across the border in New York, or we could go to one of the three Ontario dealers who couldn't get their act together. My father in-law got his Crossroads TT repaired at a shop about an hour from us who isn't even a Crossroads dealer, because Crossroads had them listed as one of the few shops approved to do body work for them. Go figure that? The service department is a separate profit centre for the dealership, so I doubt the service manager will be willing to brush you off. If they do, then you don't want your rig serviced there. Besides, we're RV'ers right? It's not like we're afraid to travel!
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Isobel,Evelyn, and Stuart
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