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Open Roads Forum  >  General RVing Issues

 > Camping World's shotty AC install.

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NorthernLimits

Michigan

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Posted: 02/28/12 04:49pm Link  |  Print  |  Notify Moderator

beemerphile1 wrote:

I am amazed that they would cut the roof support like they did. Now the roof is weakened and there is the additional weight of the A/C on it.

I believe the only acceptable repair would be to open the roof or ceiling and run two supports across the entire width with boxing around the opening. If they simply box the opening you can count on the roof sagging eventually.


I agree. I see no structurally sound way to correct this without spreading the weight out to the other, non damaged joists and going to the walls. A simple box will not do it. That area will be significantly compromised.

I would worry about long term effects of this destruction of the camper and how it would effect resale later when the roof sags or leaks and in the current configuration it will do both.

Personally I would only settle for a factory fix. Not a CW fix. However I doubt that the manufacturer would touch this with a ten foot pole and most defiantly would not pay out one cent for repairs caused by this butchery down the road.





hershey

Albuquerque,(fulltime) NM, USA

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Posted: 02/28/12 05:53pm Link  |  Print  |  Notify Moderator

JayWalker2009 wrote:

This sort of thing can happen at ANY service repair facility. All it takes is one bad hire of a tech who overstated their capabilities for this to happen, and even places that typically are very good can have this happen on occasion if they are a chain. It is much harder to never hire someone who will make a repair error when you are a chain vs a small shop that only hires one or two techs a year, if even that, and has one owner who oversees it. I am not excusing it, as the company has to still made good on it, but the likelihood of it happening is not as uncommon as you might think.

It is unfortunate that this happened to the OP, but I don't know if it is fair to say this is a national CW problem.

Finding a good solid mechanic is fairly difficult. Any highly specialized trade, field .. a good doctor, lawyer, mechanic, hair stylist...they are not easy to find. When I find someone I like who does great work, I stick to them like glue.
Much of what you say is correct, but.....I still blame the Service Manager or Shop Foreman for this mess. Lets say that the mechanic is a Willie Lump Lump and can't tie his shoes, he gets hired because he tells the company that he can do the job. Somebody needs to double check any of his work or any other mechanics work before its called complete.
The Service Manager should lose his job. The tech? Well hes performing to the standard that the Service Manager expects. Its wonderful that the CEO steps up to the plate and takes care of this mess but I would think a CEO has much more important things to worry about and take care of .
If I were the CEO, I would hire a qualified tech to do nothing but travel unannounced to all locations and insure that my companys standards were adhered to. Just think of the headaches that could fix.


hershey - albuquerque, nm
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Pirate

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Posted: 02/28/12 06:54pm Link  |  Print  |  Notify Moderator

Didn't the OP say that CW obtained the cut information from the manufacturer? Perhaps CW is not at fault in this matter, even though some here will blame each and every CW and their techs regardless. So, if you have one bad hamburger at McDonalds, do you blame each and every McD forever?

Wills250psd

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Posted: 02/28/12 06:57pm Link  |  Print  |  Notify Moderator

Pirate wrote:

Didn't the OP say that CW obtained the cut information from the manufacturer? Perhaps CW is not at fault in this matter, even though some here will blame each and every CW and their techs regardless. So, if you have one bad hamburger at McDonalds, do you blame each and every McD forever?
the sad part is they would have got away with the cut if they would have boxed it in.(kinda sad aint it)

camperforlife

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Posted: 02/28/12 07:04pm Link  |  Print  |  Notify Moderator

NorthernLimits wrote:

camperforlife wrote:



I don't know about the rest of you, but I don't know of a CEO of ANY other company that would allow an open discussion of their dirty laundry to be aired in the open in a forum that they pay for.

I have great respect for Mr. Lemonis for allowing this type of discussion to continue and he always seems to make sure that LEGITIMATE problems like this one, is always addressed to the customers satisfaction. I have no problem dealing with a company that I know that the CEO has the customers back.


Hmm....you can complain about anything you want on the Apple forums.

The ATT forums

The Verizon forums

The Samsung forums

The vBulletin forums

The Fox News forums

Those are the ones I can think of right off the bat. I am sure there others. It's actually quite common.


But do the CEO's step in to address legitimate complaints??????

Us out West

Let's see...last night we stayed in......

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Posted: 02/28/12 07:18pm Link  |  Print  |  Notify Moderator

Pirate wrote:

some here will blame each and every CW and their techs regardless. So, if you have one bad hamburger at McDonalds, do you blame each and every McD forever?


Sad but true...some see an opportunity to 'pounce'. Wonder if these folks have visited every CW in the country? They sure seem to imply they have.

How sad and I almost feel sorry for them...almost!!


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NorthernLimits

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Posted: 02/28/12 07:23pm Link  |  Print  |  Notify Moderator

camperforlife wrote:



But do the CEO's step in to address legitimate complaints??????


That's not what my comment was about.

NorthernLimits

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Posted: 02/28/12 07:30pm Link  |  Print  |  Notify Moderator

Us out West wrote:

Pirate wrote:

some here will blame each and every CW and their techs regardless. So, if you have one bad hamburger at McDonalds, do you blame each and every McD forever?


Sad but true...some see an opportunity to 'pounce'. Wonder if these folks have visited every CW in the country? They sure seem to imply they have.

How sad and I almost feel sorry for them...almost!!


How many bad experiences must a customer have before they are allowed to conclude that the issue must be systemal and not limited to one location?

I personally have had so many bad goes, is so many different states, that I will never go back again. Last summer on a trip from Michigan to Key West was the last straw when they tried to tell me my whole generator needed to be replaced when all it needed was a converter.

JayWalker2009

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Posted: 02/28/12 08:07pm Link  |  Print  |  Notify Moderator

hershey wrote:

JayWalker2009 wrote:

This sort of thing can happen at ANY service repair facility. All it takes is one bad hire of a tech who overstated their capabilities for this to happen, and even places that typically are very good can have this happen on occasion if they are a chain. It is much harder to never hire someone who will make a repair error when you are a chain vs a small shop that only hires one or two techs a year, if even that, and has one owner who oversees it. I am not excusing it, as the company has to still made good on it, but the likelihood of it happening is not as uncommon as you might think.

It is unfortunate that this happened to the OP, but I don't know if it is fair to say this is a national CW problem.

Finding a good solid mechanic is fairly difficult. Any highly specialized trade, field .. a good doctor, lawyer, mechanic, hair stylist...they are not easy to find. When I find someone I like who does great work, I stick to them like glue.
Much of what you say is correct, but.....I still blame the Service Manager or Shop Foreman for this mess. Lets say that the mechanic is a Willie Lump Lump and can't tie his shoes, he gets hired because he tells the company that he can do the job. Somebody needs to double check any of his work or any other mechanics work before its called complete.
The Service Manager should lose his job. The tech? Well hes performing to the standard that the Service Manager expects. Its wonderful that the CEO steps up to the plate and takes care of this mess but I would think a CEO has much more important things to worry about and take care of .
If I were the CEO, I would hire a qualified tech to do nothing but travel unannounced to all locations and insure that my companys standards were adhered to. Just think of the headaches that could fix.


I am not saying that no one in that shop should be accountable. I was just saying it isn't really that shocking that from time to time this sort of thing happens.

It is how this is managed from the management of the shop here on out that will indicate if this is how they do business, or if this was just a one time really bad judgement and error.

As for your last statment in your last paragraph, I couldn't agree more. I think if CW wants to become known as a world class organization that putting in 'secret techs' or whatever you want to call them, much like secret shoppers, nationwide, would be a great way to spot check for quality. They could have mystery customers come in for work to be done, just like secret shoppers are hired to shop retailers to do quality control on employees. I know that the CEO wants to do the right thing and have CW known as world class, that is evidenced by his many posts here. If he wants it to really happen though, some type of spot checking like this should be put into place. Just like JD Powers does with the auto and electronics industry. Yop have to meet very high standards to become JD Power certified. I do not know if they do anything with the RV industry, but RV dealerships that are national can work on their own quality assurance programs. Maybe they already do something like this, and the issue on this thread is a one off for that shop. HOpefully so.

bob213

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Posted: 02/28/12 08:27pm Link  |  Print  |  Notify Moderator

Yes the installation sucks. But the fact that the CEO has stepped in, posted his email address for all of us with any problem, and the promise to correct this, says alot. Best thing now is to wait and see the resolution before we pass any more judgement. All the bad mouthing in the world is not going to fix the OP's problem. Let's hope for the best and see what happens.
Good luck and please keep us posted on the results.


You can avoid reality, but you cannot avoid the consequences of avoiding reality – Ayn Rand

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