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Open Roads Forum  >  General RVing Issues

 > Camping World's shotty AC install.

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Bear25314

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Posted: 02/26/12 05:58pm Link  |  Print  |  Notify Moderator

We took our 2012 Outback to Camping World in Katy TX to have an additional AC installed. Having just one AC didn't cut it. We dropped of our travel traler and they were to install a 13.5 unit that would have it's own plug to use in addition to the AC the unit came with. About 5 days later we got a call to come pick it up, that all done. We came in, paid and took her back to the storage lot that we keep it at.

About a month later, we brought the trailer home and pluged her in in our driveway. We have a 30amp on the house (for when we bring our trailer home) and plugged in the new ac unit as well to try her out. The new unit did cool but we noticed it cycled on and off alot. After some time I open up the unit from inside the camper and noticed that they didn't even frame out the hole that was made to install it(there was no vent in the bedroom where we had it put in so they had to make an opening in the roof for it). The actually used scrap 2by4's to hold up the the roof. Also, the top unit wasn't even connected to the bottom unit allowing cold air to be suck back into the unit causing it to cycle on and off. Nothing was taped with and you can stick your arm all the way in the attic space all around the hole. All the insulation, plywood and aluminum trusses are visible.

I called Camping World and talked to there service manager, also emailed pictures. He was very apologetic and told me that all will be fixed. When I asked how this could have happened, he really had no answer.

Why would an AC even be put on a camper without completely framing it out first to support the weight of the unit? I'm just at a loss trying to figure out why a "reputable" dealership would even allow this type of work to be done. Oh, and I paid $1600 for this scrap wood and shotty install.

They say all will be fixed, I wonder if I should be owed anything in return. I just wonder about those people that wouldn't even know what to look for and wouldn't have caught this...

Ranger Smith

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Posted: 02/26/12 06:02pm Link  |  Print  |  Notify Moderator

I would not have camping world change a tail light on my trailer let alone install an A/C unit.


Where I Am Now

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coolbreeze01

Redding, Ca

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Posted: 02/26/12 06:05pm Link  |  Print  |  Notify Moderator

I'd like to see the pics.


2008 Dodge 3500 With a Really Strong Tractor Motor...........
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Bear25314

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Posted: 02/26/12 06:07pm Link  |  Print  |  Notify Moderator

I have pics saved on my desktop on my computer. How do I add them on here?

bob213

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Posted: 02/26/12 06:16pm Link  |  Print  |  Notify Moderator

you have to post pictures from an alternate site like photobucket. There's a "sticky" on how to do it. By time you do that, this thread will probably be closed. Sorry to hear about the shoddy install and I hope they take care of it.


You can avoid reality, but you cannot avoid the consequences of avoiding reality – Ayn Rand

gbopp

The Keystone State

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Posted: 02/26/12 06:16pm Link  |  Print  |  Notify Moderator

Post it on RV Service Reviews.
I'll bet next time you have work done you'll inspect it before leaving the dealership/service center.

Luke Porter

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Posted: 02/26/12 06:19pm Link  |  Print  |  Notify Moderator

Bear25314 wrote:

I have pics saved on my desktop on my computer. How do I add them on here?


You have to upload them to a photo host like photobucket.com, then link the images to this site.


Yep, actually drove to all of these places---in the last eight years. Missed Rhode Island and New Jersey.


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AdamBryner2012

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Posted: 02/26/12 06:19pm Link  |  Print  |  Notify Moderator

Bear,

Use this website to upload each picture, and just paste the link back here.
http://www.imagehosting.com/

Thanks!

Bear25314

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Posted: 02/26/12 06:21pm Link  |  Print  |  Notify Moderator

Yes. Its unfortunate that you have to inspect everyting that you PAY them to do. Dam, if I new everything to inspect, I would have just done it myself. I still can believe that they would even put a heavy AC onto a brand new trailer and not even bother to frame it out and, on top of that, use scrap 2by4's to hold it all together. I have posted on Outbacker.com with pictures. Ill check out that other site next though. thanks.

Bear25314

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Posted: 02/26/12 06:26pm Link  |  Print  |  Notify Moderator

Ok, here's a link to the pictures. I uploaded 4. Hope I did this right....

http://www.freeimagehosting.net/7wnl7
http://www.freeimagehosting.net/5xv75
http://www.freeimagehosting.net/bgb33
http://www.freeimagehosting.net/2k1ws

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